Exam 9: Improving Communication Climates

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Face-protecting behaviour

Which type of message is are messages that say "you're wrong" in one way or another?

"I feel like you are angry with me" is an example of a feeling statement.

For one of the situations below,briefly outline the details of the situation (use your imagination)and write out how you would address the situation using the assertive message format in its complete form.Note any considerations that are important in delivering the message. Situations: (a)a noisy neighbour; (b)a friend who has not returned a borrowed item to you; (c)a team member at school or work who is not cooperating with you on a project

What function does defensiveness serve?

Which term refers to behaviour by another that is perceived as attacking an individual's presenting image?

A consequence statement explains the results of the situation you've described so far.

Physical abuse often starts with verbal abuse where a person is subjected to rage,outbursts,and name calling.

An old friend waves at you from across the room.You turn away.What type of disconfirming response have you given?

Match the terms below with their description. -You see Arienne smile at you,but you turn away.

"I think Betty is mad at me because I didn't return her book" is an example of an intention statement.

What types of communication arouse and prevent defensiveness in others? Give specific example from your personal experiences.

"You drink too much." What Gibb's category is this statement an example of?

What are communication climates a function of?

You're in an argument with your partner and you say,"I hate to admit it,but you have a right to be angry with me." What confirming communication are you using?

Which type of communication includes messages that describe the speaker's position without evaluating others?

Which term refers to the way disconfirming messages reinforce one another so that the two parties increasingly withdraw from one another?

Carmen receives a text message from Hua about their group project.Carmen is behind on the project,so she ignores the text.What type of disconfirming message has Carmen used?

Which type of communication includes messages in which the sender tries to impose some sort of outcome on the receiver,usually resulting in a defensive reaction?

You are most likely to become defensive when you are confronted with a face-threatening act.