Exam 9: Improving Communication Climates

What do intention statements communicate?

According to your text,which of the following is a strategy for reacting non-defensively to criticism?

The Gibb's categories define behaviours that improve or hurt the communication climate.

Which term refers to a reciprocal communication pattern in which each person's message reinforces the other person's message?

Which term describes the Gibb's category of neutrality?

How can you respond non-defensively to criticism?

Which term refers to a communication spiral in which one attack leads to another until the initial skirmish escalates into a full-fledged battle?

Descriptive statements avoid telling the other persons what they have done that you don't like.

Which statement is an example of indicating where you stand on an issue?

What confirming communication is demonstrated by saying hello to an acquaintance as you pass on the street?

Which of the following is an accurate feeling statement?

Jessie lets his employees do whatever they want.This is an example of authoritarian leadership.

Endorsement is the strongest type of confirming message.

Evaluative communication is messages in which the sender judges the receiver in some way,usually resulting in a defensive response.

A non-defensive climate results from the expression of empathy.

Explain the types of confirming messages.Give an example for each.

What element of the assertive message format describes your behavioural reaction to the other person's behaviour?

Gail is a new manager.She is considering how to improve morale on her team.According to researcher Daniel Goleman,what would contribute most to a positive feeling in the employees about their jobs?

Describe two incidents during the past year in which you were criticized.For each incident,describe the situation that led up to the criticism,how you handled the criticism,and how you might handle this criticism differently now that you have the information from Chapter 9.Give actual quotes of how you would respond to criticism this time.If you wouldn't handle this criticism differently,describe how your original response handled the criticism effectively.Comment on the probable outcomes of each incident if you handled the criticism more effectively.

Explain the types of disconfirming messages.Give an example for each.