Question 1

Provisional statements often include words like "perhaps" and "from my perspective."

Accepted Answer

A) True 
 B)False

Question 2

Match the terms below with their description.
-When Camille asks how your roommate is feeling,you tell her about your own health.

Accepted Answer

A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response 
A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response

Question 3

When is defensiveness most likely to occur?

Accepted Answer

A)  when an individual's presenting image is attacked 
B)  when an individual's hidden area is being exposed 
C)  when another person is making problem-oriented statements 
D)  when the sender and receiver are experiencing similar environments 
A)  when an individual's presenting image is attacked 
B)  when an individual's hidden area is being exposed 
C)  when another person is making problem-oriented statements 
D)  when the sender and receiver are experiencing similar environments

Question 4

What do Gibb's categories examine?

Accepted Answer

A)  personal conflict styles 
B)  patterns of self-disclosure 
C)  defensive and supportive behaviours 
D)  strength of self-concept and self-esteem 
A)  personal conflict styles 
B)  patterns of self-disclosure 
C)  defensive and supportive behaviours 
D)  strength of self-concept and self-esteem

Question 5

Rita was criticized by her placement supervisor for completing the wrong report for a client she is working with.Rita was unaware of the report; however,her boss was still upset.What would be an effective way for Rita to respond?

Accepted Answer

A)  Continue to argue her case with her boss. 
B)  Tell her boss she is being unreasonable. 
C)  Agree with her boss that she did fill out the wrong report. 
D)  Rita should say nothing. 
A)  Continue to argue her case with her boss. 
B)  Tell her boss she is being unreasonable. 
C)  Agree with her boss that she did fill out the wrong report. 
D)  Rita should say nothing.

Question 6

Stonewalling is an example of an impervious response.

Accepted Answer

A) True 
 B)False

Question 7

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
-Empathy

Accepted Answer

A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority 
A)  certainty 
B)  control 
C)  evaluation 
D)  neutrality 
E)  strategy
F) Superiority

Question 8

A spiral is a reciprocal communication pattern in which each person's message reinforces the other person's message.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a confirming message?

Accepted Answer

A)  ignoring the other person 
B)  responding with clichés 
C)  asking a person how they are feeling 
D)  giving an ambiguous response 
A)  ignoring the other person 
B)  responding with clichés 
C)  asking a person how they are feeling 
D)  giving an ambiguous response

Question 10

Which statement is the best example of a specific intention clearly stated to a partner?

Accepted Answer

A)  "Let's talk about our relationship." 
B)  "I want two hours to myself to read." 
C)  "I feel that you need to be honest with me." 
D)  "I don't think you listen to me carefully enough." 
A)  "Let's talk about our relationship." 
B)  "I want two hours to myself to read." 
C)  "I feel that you need to be honest with me." 
D)  "I don't think you listen to me carefully enough."

Question 11

You say to your roommate,"I need some quiet for schoolwork.I would like to figure out a way for you to enjoy your music while I have some quiet time for studying." What Gibb's category is this an example of?

Accepted Answer

A)  empathy 
B)  neutrality 
C)  problem orientation 
D)  strategy 
A)  empathy 
B)  neutrality 
C)  problem orientation 
D)  strategy

Question 12

Match the terms below with their description.
-Message given by a complainer

Accepted Answer

A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response 
A)  communication climate 
B)  confirming response 
C)  defensiveness 
D)  disagreeing response 
E)  disconfirming response

Question 13

Incongruous responses contain two messages that seem to deny or contradict each other.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is an example of a controlling statement?

Accepted Answer

A)  "You need to put the dishes away." 
B)  "Do you mind putting the dishes away?" 
C)  "Why don't you ever put the dishes away?" 
D)  "I wish you would put the dishes away." 
A)  "You need to put the dishes away." 
B)  "Do you mind putting the dishes away?" 
C)  "Why don't you ever put the dishes away?" 
D)  "I wish you would put the dishes away."

Question 15

"When you didn't call me to tell me you would be late coming home,I had trouble sleeping because I was worried about you." What is this statement an example of?

Accepted Answer

A)  a feeling statement 
B)  a consequence statement 
C)  a behavioural statement 
D)  an assertive statement 
A)  a feeling statement 
B)  a consequence statement 
C)  a behavioural statement 
D)  an assertive statement

Question 16

Which of the following is a defense-arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect?

Accepted Answer

A)  superiority 
B)  provisionalism 
C)  controlling 
D)  certainty 
A)  superiority 
B)  provisionalism 
C)  controlling 
D)  certainty

Question 17

Asking if anything else is bothering your critic won't help you cope with criticism because it encourages more defensiveness.

Accepted Answer

A) True 
 B)False

Question 18

Trinh,a supervisor at a social service agency,makes sure she always asks her employees for input on new ideas before they are implemented.What kind of leadership style is Trinh using?

Accepted Answer

A)  laissez-faire 
B)  democratic 
C)  transactional 
D)  authoritative 
A)  laissez-faire 
B)  democratic 
C)  transactional 
D)  authoritative

Question 19

When faced with criticism,the two most common responses are a verbally aggressive counterattack or a request for clarification.

Accepted Answer

A) True 
 B)False

Question 20

Which statement is a behavioural description?

Accepted Answer

A)  "I notice that you're frowning." 
B)  "You seem angry today." 
C)  "You're being weird." 
D)  "You don't appear to be very happy." 
A)  "I notice that you're frowning." 
B)  "You seem angry today." 
C)  "You're being weird." 
D)  "You don't appear to be very happy."

Provisional statements often include words like "perhaps" and "from my perspective."

Match the terms below with their description. -When Camille asks how your roommate is feeling,you tell her about your own health.

When is defensiveness most likely to occur?

What do Gibb's categories examine?

Rita was criticized by her placement supervisor for completing the wrong report for a client she is working with.Rita was unaware of the report; however,her boss was still upset.What would be an effective way for Rita to respond?

Stonewalling is an example of an impervious response.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Empathy

A spiral is a reciprocal communication pattern in which each person's message reinforces the other person's message.

Which of the following is a confirming message?

Which statement is the best example of a specific intention clearly stated to a partner?

You say to your roommate,"I need some quiet for schoolwork.I would like to figure out a way for you to enjoy your music while I have some quiet time for studying." What Gibb's category is this an example of?

Match the terms below with their description. -Message given by a complainer

Incongruous responses contain two messages that seem to deny or contradict each other.

Which of the following is an example of a controlling statement?

"When you didn't call me to tell me you would be late coming home,I had trouble sleeping because I was worried about you." What is this statement an example of?

Which of the following is a defense-arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect?

Asking if anything else is bothering your critic won't help you cope with criticism because it encourages more defensiveness.

Trinh,a supervisor at a social service agency,makes sure she always asks her employees for input on new ideas before they are implemented.What kind of leadership style is Trinh using?

When faced with criticism,the two most common responses are a verbally aggressive counterattack or a request for clarification.

Which statement is a behavioural description?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

Filters

Exam 9: Improving Communication Climates

Provisional statements often include words like "perhaps" and "from my perspective."

Match the terms below with their description. -When Camille asks how your roommate is feeling,you tell her about your own health.

When is defensiveness most likely to occur?

What do Gibb's categories examine?

Rita was criticized by her placement supervisor for completing the wrong report for a client she is working with.Rita was unaware of the report; however,her boss was still upset.What would be an effective way for Rita to respond?

Stonewalling is an example of an impervious response.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. -Empathy

A spiral is a reciprocal communication pattern in which each person's message reinforces the other person's message.

Which of the following is a confirming message?

Which statement is the best example of a specific intention clearly stated to a partner?

You say to your roommate,"I need some quiet for schoolwork.I would like to figure out a way for you to enjoy your music while I have some quiet time for studying." What Gibb's category is this an example of?

Match the terms below with their description. -Message given by a complainer

Incongruous responses contain two messages that seem to deny or contradict each other.

Which of the following is an example of a controlling statement?

"When you didn't call me to tell me you would be late coming home,I had trouble sleeping because I was worried about you." What is this statement an example of?

Which of the following is a defense-arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect?

Asking if anything else is bothering your critic won't help you cope with criticism because it encourages more defensiveness.

Trinh,a supervisor at a social service agency,makes sure she always asks her employees for input on new ideas before they are implemented.What kind of leadership style is Trinh using?

When faced with criticism,the two most common responses are a verbally aggressive counterattack or a request for clarification.

Which statement is a behavioural description?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Managing Interpersonal Conflicts

Filters