Exam 14: Performance Measurement, Balanced Scorecards, and Performance Rewards

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Speed of delivery is an example of a leading indicator.

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Which performance plan is most tied to company objectives?

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Qualitative non-financial performance measures

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The Statement of Cash Flows indicates the cash inflows and outflows from

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Economic value added (EVA) is focused on short-term performance measurement.

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The three components of throughput are _____________________________________________, ______________________________, and ___________________________________.

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Jacksonville Company Jacksonville Company has established a target rate of return of 15% for all divisions. For the most recent year, Mandarin Division generated sales of $12,000,000 and expenses of $9,000,000. Total assets at the beginning of the year were $7,000,000 and total assets at the end of the year were $9,000,000. Refer to Jacksonville Company. For the most recent year, what was Mandarin Division's return on investment?

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If sales and expenses both rise by $100,000

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Cultural differences between countries may make performance evaluation in multinational settings more difficult.

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The Cheesecake Division of Desserts Corporation has the following segment information: The Cheesecake Division of Desserts Corporation has the following segment information:   What was Cheesecake Division's return on investment? What was Cheesecake Division's return on investment?

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Which of the following would be considered a non-financial performance measurement?

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The proportion of good units resulting from activities is referred to as ________________________________________.

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Objectives for a pay plan

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Which of the following pay plans encourages the improvement of the overall company's well-being?

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Benchmarks for performance measures may be monetary or non-monetary.

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Which of the following would not be an appropriate cost driver to measure internal failure?

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The traditional compensation package provides

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The Grocery Division The Grocery Division of Crest Company reported the following results for a recent year The Grocery Division The Grocery Division of Crest Company reported the following results for a recent year   Refer to the Grocery Division What was the profit margin for the Grocery Division? Refer to the Grocery Division What was the profit margin for the Grocery Division?

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Global Electronics Company The Computer Division of Global Electronics Company had the following financial data for the year: Global Electronics Company The Computer Division of Global Electronics Company had the following financial data for the year:   Refer to Global Electronics Company. What was the target rate of return for Global Electronics Company? Refer to Global Electronics Company. What was the target rate of return for Global Electronics Company?

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Process productivity is calculated as

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