Question 1

The types of costs included in a cost of quality analysis include:

Accepted Answer

A) Production,delivery,and marketing. 
B) Internal and external. 
C) Direct and indirect. 
D) Prevention,appraisal,and failure. 
A) Production,delivery,and marketing. 
B) Internal and external. 
C) Direct and indirect. 
D) Prevention,appraisal,and failure. D

Question 2

Maxmo Corporation identified the following costs for the most recent fiscal year: Vendor evaluation = $20,000
Design engineering = $100,000
Scrap = $15,000
Training = $30,000
Warranty = $40,000
What was Maxmo's total prevention cost for the year?

Accepted Answer

A) $205,000 
B) $85,000 
C) $55,000 
D) $150,000 
A) $205,000 
B) $85,000 
C) $55,000 
D) $150,000 D

Question 3

A process with Six Sigma quality is expected to produce how many defects?

Accepted Answer

A) 3.4 defects per million opportunities 
B) 6 defects per million opportunities 
C) 66,807 defects per million opportunities 
D) Zero defects 
A) 3.4 defects per million opportunities 
B) 6 defects per million opportunities 
C) 66,807 defects per million opportunities 
D) Zero defects A

Question 4

XYZ distribution center receives 1,000 deliveries each day.Arrivals are on time if they are within plus or minus 10 minutes of the targeted arrival.In order to have only 3.4 late or early arrivals per million deliveries,what would the standard deviation of arrival times need to be?

Accepted Answer

A) 3.33 minutes 
B) 0.83 minutes 
C) 1.67 minutes 
D) 6.67 minutes 
A) 3.33 minutes 
B) 0.83 minutes 
C) 1.67 minutes 
D) 6.67 minutes

Question 5

Factors affecting the success of a TQM effort do not include:

Accepted Answer

A) An existing crisis 
B) A charismatic leader 
C) An uncomplicated product 
D) Trust between labor and management 
A) An existing crisis 
B) A charismatic leader 
C) An uncomplicated product 
D) Trust between labor and management

Question 6

The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?

Accepted Answer

A) Juran 
B) Imai 
C) Crosby 
D) Deming 
A) Juran 
B) Imai 
C) Crosby 
D) Deming

Question 7

All of the following represent external failure cost EXCEPT the cost of:

Accepted Answer

A) Scrapping defective raw material. 
B) Repairing items covered by warranty. 
C) Replacing defective items found by customers. 
D) Loss of goodwill and reputation. 
A) Scrapping defective raw material. 
B) Repairing items covered by warranty. 
C) Replacing defective items found by customers. 
D) Loss of goodwill and reputation.

Question 8

ISO 9000 defines a set of internationally accepted standards for:

Accepted Answer

A) Product quality. 
B) Quality control. 
C) Operations management quality. 
D) Business quality management. 
A) Product quality. 
B) Quality control. 
C) Operations management quality. 
D) Business quality management.

Question 9

Implementation of a Six Sigma program typically involves:

Accepted Answer

A) Applying for the Malcolm Baldrige Award. 
B) Setting up training at various levels including green belt and black belt training. 
C) A cost of quality analysis. 
D) None of these are usually involved in implementing Six Sigma. 
A) Applying for the Malcolm Baldrige Award. 
B) Setting up training at various levels including green belt and black belt training. 
C) A cost of quality analysis. 
D) None of these are usually involved in implementing Six Sigma.

Question 10

Bill wants to purchase a new machine that is expected to hold tighter tolerances on production parts.What functional managers are likely to have a stake in this decision?

Accepted Answer

A) Logistics,Human Resources,Manufacturing 
B) Engineers,Manufacturing,Marketing 
C) Finance,Manufacturing,Engineering 
D) Sales,Finance,Logistics 
A) Logistics,Human Resources,Manufacturing 
B) Engineers,Manufacturing,Marketing 
C) Finance,Manufacturing,Engineering 
D) Sales,Finance,Logistics

Question 11

The TQM view of organizational structure states that:

Accepted Answer

A) Employees must support management decisions. 
B) Management must support employees. 
C) Customers want quality products. 
D) Middle management must support and enforce top management decisions. 
A) Employees must support management decisions. 
B) Management must support employees. 
C) Customers want quality products. 
D) Middle management must support and enforce top management decisions.

Question 12

Sanford Corp.bought new technological systems to inspect the quality of products as they come off the production line.The expense of operating these systems would be an example of which of the following types of quality-related costs?

Accepted Answer

A) Internal failure cost 
B) Appraisal cost 
C) External failure cost 
D) Prevention cost 
A) Internal failure cost 
B) Appraisal cost 
C) External failure cost 
D) Prevention cost

Question 13

The focus of the first step in the DMAIC process is on:

Accepted Answer

A) Process variability. 
B) Cost. 
C) Critical-to-quality characteristics. 
D) Problem solving. 
A) Process variability. 
B) Cost. 
C) Critical-to-quality characteristics. 
D) Problem solving.

Question 14

Why is product quality sometimes poorly defined in a firm?

Accepted Answer

A) Managers are not clear on what characteristics customers care most about. 
B) Holistic measures of quality are difficult to develop. 
C) Managers in different functional areas tend to emphasize different dimensions of quality. 
D) All these answers are correct. 
A) Managers are not clear on what characteristics customers care most about. 
B) Holistic measures of quality are difficult to develop. 
C) Managers in different functional areas tend to emphasize different dimensions of quality. 
D) All these answers are correct.

Question 15

Xanadu Inc.decided to increase the training received by new employees.The expense of this training is an example of which of the following costs of quality?

Accepted Answer

A) Appraisal costs 
B) External failure costs 
C) Internal failure costs 
D) Prevention costs 
E) Quality control costs 
A) Appraisal costs 
B) External failure costs 
C) Internal failure costs 
D) Prevention costs 
E) Quality control costs

Question 16

The Plan-Do-Check-Act cycle is best defined as:

Accepted Answer

A) A rigorous procedure for strategic planning. 
B) A method used to guide problem identification and solution. 
C) A method first proposed by Joseph Juran. 
D) All of these statements apply to the definition. 
A) A rigorous procedure for strategic planning. 
B) A method used to guide problem identification and solution. 
C) A method first proposed by Joseph Juran. 
D) All of these statements apply to the definition.

Question 17

When buying from suppliers,what decisions do supply managers make that potentially impact quality?

Accepted Answer

A) Design of manufacturing and service processes 
B) Design of contracts and associated incentives and penalties 
C) Design of packaging 
D) Design of product prototyping procedures 
A) Design of manufacturing and service processes 
B) Design of contracts and associated incentives and penalties 
C) Design of packaging 
D) Design of product prototyping procedures

Question 18

Some consider any level of quality short of perfection to be unacceptable.However,managers who must set quality targets should consider:

Accepted Answer

A) The quality level required by ISO 9000 
B) The relative costs of failure,prevention,and appraisal 
C) The fact that six sigma is a universally accepted standard 
D) The effects of product quality on stock prices. 
A) The quality level required by ISO 9000 
B) The relative costs of failure,prevention,and appraisal 
C) The fact that six sigma is a universally accepted standard 
D) The effects of product quality on stock prices.

Question 19

An application of the DMAIC process to product design is known as:

Accepted Answer

A) Design for Six Sigma. 
B) Design for Quality. 
C) Quality Function Deployment. 
D) None of these answers are correct. 
A) Design for Six Sigma. 
B) Design for Quality. 
C) Quality Function Deployment. 
D) None of these answers are correct.

Question 20

"Quality at the source" suggests quality should be:

Accepted Answer

A) Built into the product. 
B) Inspected at multiple points. 
C) Ensured by the quality control lab. 
D) An inspector's function. 
A) Built into the product. 
B) Inspected at multiple points. 
C) Ensured by the quality control lab. 
D) An inspector's function.

The types of costs included in a cost of quality analysis include:

Maxmo Corporation identified the following costs for the most recent fiscal year: Vendor evaluation = $20,000 Design engineering = $100,000 Scrap = $15,000 Training = $30,000 Warranty = $40,000 What was Maxmo's total prevention cost for the year?

A process with Six Sigma quality is expected to produce how many defects?

XYZ distribution center receives 1,000 deliveries each day.Arrivals are on time if they are within plus or minus 10 minutes of the targeted arrival.In order to have only 3.4 late or early arrivals per million deliveries,what would the standard deviation of arrival times need to be?

Factors affecting the success of a TQM effort do not include:

The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?

All of the following represent external failure cost EXCEPT the cost of:

ISO 9000 defines a set of internationally accepted standards for:

Implementation of a Six Sigma program typically involves:

Bill wants to purchase a new machine that is expected to hold tighter tolerances on production parts.What functional managers are likely to have a stake in this decision?

The TQM view of organizational structure states that:

Sanford Corp.bought new technological systems to inspect the quality of products as they come off the production line.The expense of operating these systems would be an example of which of the following types of quality-related costs?

The focus of the first step in the DMAIC process is on:

Why is product quality sometimes poorly defined in a firm?

Xanadu Inc.decided to increase the training received by new employees.The expense of this training is an example of which of the following costs of quality?

The Plan-Do-Check-Act cycle is best defined as:

When buying from suppliers,what decisions do supply managers make that potentially impact quality?

Some consider any level of quality short of perfection to be unacceptable.However,managers who must set quality targets should consider:

An application of the DMAIC process to product design is known as:

"Quality at the source" suggests quality should be:

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

A: Process Mapping and Analysis

Productprocess Innovation

Manufacturing and Service Process Structures

A: Quality Improvement Tools

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

A: Advanced Methods for Project Scheduling

Sustainable Operations Management Preparing for the Future

Filters

Exam 6: Managing Quality

The types of costs included in a cost of quality analysis include:

Maxmo Corporation identified the following costs for the most recent fiscal year: Vendor evaluation = $20,000 Design engineering = $100,000 Scrap = $15,000 Training = $30,000 Warranty = $40,000 What was Maxmo's total prevention cost for the year?

A process with Six Sigma quality is expected to produce how many defects?

XYZ distribution center receives 1,000 deliveries each day.Arrivals are on time if they are within plus or minus 10 minutes of the targeted arrival.In order to have only 3.4 late or early arrivals per million deliveries,what would the standard deviation of arrival times need to be?

Factors affecting the success of a TQM effort do not include:

The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?

All of the following represent external failure cost EXCEPT the cost of:

ISO 9000 defines a set of internationally accepted standards for:

Implementation of a Six Sigma program typically involves:

Bill wants to purchase a new machine that is expected to hold tighter tolerances on production parts.What functional managers are likely to have a stake in this decision?

The TQM view of organizational structure states that:

Sanford Corp.bought new technological systems to inspect the quality of products as they come off the production line.The expense of operating these systems would be an example of which of the following types of quality-related costs?

The focus of the first step in the DMAIC process is on:

Why is product quality sometimes poorly defined in a firm?

Xanadu Inc.decided to increase the training received by new employees.The expense of this training is an example of which of the following costs of quality?

The Plan-Do-Check-Act cycle is best defined as:

When buying from suppliers,what decisions do supply managers make that potentially impact quality?

Some consider any level of quality short of perfection to be unacceptable.However,managers who must set quality targets should consider:

An application of the DMAIC process to product design is known as:

"Quality at the source" suggests quality should be:

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

A: Process Mapping and Analysis

Productprocess Innovation

Manufacturing and Service Process Structures

A: Quality Improvement Tools

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

A: Advanced Methods for Project Scheduling

Sustainable Operations Management Preparing for the Future

Filters