Exam 7: Managing Inventories

If shorter lead times are also typically the most reliable,then which market orientation is likely to provide more reliable order fulfillment?

An example of a major shift in customer expectations driven by the actions of a leading competitor is:

With respect to lead-time performance,most customers would prefer which of the following from a supplier?

Using a service like Uber to deliver orders is broadly known as:

A firm has found that it provides a 90 percent order fill rate (orders shipped complete),90 percent on-time delivery,90 percent of its orders arrive at customers' destinations in perfect condition,and 90 percent of the time all documentation is correct.These are all of the elements of a perfect order for this company's customers.If the firm improves its performance in on-time delivery to 98 percent,what is its new perfect order performance?

A service strategy that allows customers many different options for ordering and fulfillment of purchases is known as:

Order-to-delivery lead time generally would be longest for which type of product?

Jones Company makes every effort to consistently meet the expectations of all of its customers.It is clear that Jones Company is focused on:

Refer to the following information.What is the unit fill rate?

Zanda Company has told a supplier that it is difficult to contact people in the supplier's company to learn the status of its orders and when they might arrive.Zanda is explaining which type of expectation it has of this supplier?

Jones Company promised a customer that the customer would receive at least 98 percent of all items ordered.In fact,the customer received 95 percent of the items.This is an example of which "gap" in the customer satisfaction model?

Suppose your job is to reduce the number of times production is halted because of a shortage of raw materials.Which of the following items would be of most help to you?

Senior management thought customers expected a rate of at least 96 percent for on-time delivery.However,senior management established a standard of 94 percent.The difference is the:

Refer to the following information.What is the order fill rate?

Alpha Company has a performance standard of 97 percent fill rate.Last month it achieved a 94 percent fill rate.This is an example of:

Customer relationship management attempts to:

If a company has some customers who express that they are satisfied with the company's performance,the company can count on the fact that:

Johnson Company has the following data about customer orders for the month of June: Orders Received: 5,000 orders Total Units Ordered: 40,000 units Total Units Delivered: 37,800 Total Orders Delivered Complete: 4,600 What was Johnson's unit fill rate?

A company surveyed both its customers and its senior management about customer expectations.Senior management's perceptions of customer expectations did not match customers' actual expectations.This is an example of:

Which of the following statements most clearly expresses a company's commitment to customer success?