Exam 2: Operations and Supply Chain Strategy

Internal questions that may be addressed in a SWOT analysis include:

Xanadu Inc.claims that its manufacturing processes result in fewer greenhouse gases than those of its primary competitors.This suggests that Xanadu has a focus on:

The three elements of Value Proposition,Key Customers,and Capabilities operate within an environment.Which of the following is NOT part of that environment?

Which of the following attributes is directly related to fitness for consumption by a customer?

Xanadu makes HD televisions.It claims that its HD televisions have the clearest picture clarity in the industry.Xanadu is emphasizing which dimension of quality?

A well-designed value proposition possesses four characteristics.Which of the following is NOT one of those characteristics?

Scantron Inc.claims that its competitors have to recall 10 percent of their products to fix defects,while it only has to recall 5 percent.Scantron is emphasizing which dimension of quality?

A vice president of operations wants to evaluate the impact of reducing manufacturing expenses on the firm's return on assets.Which measurement should be examined?

Which of the following is NOT a component of the business model?

An electronics firm produces smart phones for sale to the worldwide market.One of the most crucial process-related competitive operational priorities for this firm is:

Which of the following is NOT true about "order qualifiers"?

Which three elements make up the triple bottom line?

Which of the following is the most appropriate definition of a core capability?

Which of the following is NOT considered a key characteristic of a core capability:

A company with a number of physically separate plants has a centralized tool room.This tool room in the past has been responsible for emergency repairs.Whenever equipment (e.g.,a spindle,boring machine,transfer line)in one of these separate plants breaks down,the affected items are brought to the tool room,where they are repaired.In some cases,the breakdowns affect production schedules.In other cases,the breakdowns are more annoying but do not adversely affect schedules.Complicating the operations in the tool room is the fact that many of the plans for the equipment are incomplete or out-of-date,thus resulting in "make from sample"; requests (the broken part is provided and the tool room is asked to make the replacement piece just like the broken part).It is difficult to predict what equipment will break down and when.Furthermore,the company owns a wide variety of equipment.What are the order winners and order qualifiers in this scenario?

You are an upper-level manager in a firm.You believe that corporate objectives are not effectively disseminated throughout the organization and that line-level managers do not take them into account in their decision making.Which of the following would best help you to try to correct this problem?

"When operational capabilities are consistent with and supportive of the value proposition and the outcomes desired by key customers" - this statement best describes the concept of:

Which of the following is the most appropriate definition of an "order winner"?

Within the supply chain and operations management system,the value proposition is most effectively communicated to the rest of the organization through which of the following mechanisms?

Corporate strategic planning involves decisions related to: