Question 1

What two theorists are associated with the job characteristics model (JCM)?

Accepted Answer

A) Blake and Mouton 
B) Turner and Lawrence 
C) Luft and Ingham 
D) Hackman and Oldham 
A) Blake and Mouton 
B) Turner and Lawrence 
C) Luft and Ingham 
D) Hackman and Oldham

Question 2

In terms of job characteristics,a body shop worker who sprays paint eight hours a day exemplifies:

Accepted Answer

A) high feedback. 
B) low skill variety. 
C) high skill variety. 
D) low feedback. 
A) high feedback. 
B) low skill variety. 
C) high skill variety. 
D) low feedback.

Question 3

Your fellow employees have a terrible work situation.They work in an old,unattractive building with an antiquated heating system.The work itself is tedious,and the supervisor is rarely available.You have decided to try to apply Herzberg's two-factor theory to the situation. You decide that your first job should be to remove the dissatisfiers.Which of the following would you remove?

Accepted Answer

A) advancement 
B) intrinsic rewards 
C) working conditions 
D) recognition 
A) advancement 
B) intrinsic rewards 
C) working conditions 
D) recognition

Question 4

Two-factor theory is also referred to as the:

Accepted Answer

A) hierarchy of needs theory. 
B) motivation-hygiene theory. 
C) theories X and Y. 
D) satisfaction/dissatisfaction theory. 
A) hierarchy of needs theory. 
B) motivation-hygiene theory. 
C) theories X and Y. 
D) satisfaction/dissatisfaction theory.

Question 5

You have determined that you must redesign several of the routine assembly line jobs in your department.You are familiar with several options.Joe's job involves putting the two right wheels on every automobile on the assembly line.Sam's job involves putting on the right-side doors. To offer Joe flexitime,which of the following might be considered?

Accepted Answer

A) Have Joe take on the supervisor's responsibility of checking the quality of the wheels before he installs them. 
B) Have Joe put the two left wheels on each automobile with the two right wheels. 
C) Have Joe put only one right wheel on each automobile. 
D) None of the above. 
A) Have Joe take on the supervisor's responsibility of checking the quality of the wheels before he installs them. 
B) Have Joe put the two left wheels on each automobile with the two right wheels. 
C) Have Joe put only one right wheel on each automobile. 
D) None of the above.

Question 6

Maslow's hierarchy of needs is arranged in which of the following orders?

Accepted Answer

A) physiological,esteem,safety,social and self-actualisation 
B) safety,physiological,esteem,social and self-actualisation 
C) physiological,safety,social,esteem and self-actualisation 
D) physiological,social,safety,esteem and self-actualisation 
A) physiological,esteem,safety,social and self-actualisation 
B) safety,physiological,esteem,social and self-actualisation 
C) physiological,safety,social,esteem and self-actualisation 
D) physiological,social,safety,esteem and self-actualisation

Question 7

Job rotation decreases skill variety.

Accepted Answer

A) True 
 B)False

Question 8

Your fellow employees have a terrible work situation.They work in an old,unattractive building with an antiquated heating system.The work itself is tedious,and the supervisor is rarely available.You have decided to try to apply Herzberg's two-factor theory to the situation. According to Herzberg,which of the following statements would be TRUE?

Accepted Answer

A) When the dissatisfiers are removed,employees will be satisfied. 
B) Lack of recognition as a dissatisfier. 
C) Dissatisfaction and satisfaction are not opposites. 
D) The relationship with the supervisor is a motivation factor. 
A) When the dissatisfiers are removed,employees will be satisfied. 
B) Lack of recognition as a dissatisfier. 
C) Dissatisfaction and satisfaction are not opposites. 
D) The relationship with the supervisor is a motivation factor.

Question 9

According to the goal-setting theory,the goals that result in a high level of individual performance are:

Accepted Answer

A) general easy goals that give the employee freedom. 
B) specific easy goals. 
C) no goals at all. 
D) specific hard goals. 
A) general easy goals that give the employee freedom. 
B) specific easy goals. 
C) no goals at all. 
D) specific hard goals.

Question 10

In terms of job characteristics,sweeping floors in an office building exemplifies:

Accepted Answer

A) low task significance. 
B) skills variety. 
C) low task identity. 
D) high task significance. 
A) low task significance. 
B) skills variety. 
C) low task identity. 
D) high task significance.

Question 11

Self-determination theory proposes:

Accepted Answer

A) that people prefer to have the freedom of choice about what they will do,so enjoyed tasks must be intrinsically rewarded. 
B) that people prefer to have the freedom of choice about what they will do,so enjoyed tasks must be extrinsically rewarded. 
C) that people prefer to feel they have control over their actions,so anything that makes a previously difficult task feel more enjoyable like an obligation than a freely chosen activity will increase motivation. 
D) that people prefer to feel they are in control of their actions,so anything that makes a previously enjoyed task feel more like an obligation than a freely chosen activity will undermine motivation. 
A) that people prefer to have the freedom of choice about what they will do,so enjoyed tasks must be intrinsically rewarded. 
B) that people prefer to have the freedom of choice about what they will do,so enjoyed tasks must be extrinsically rewarded. 
C) that people prefer to feel they have control over their actions,so anything that makes a previously difficult task feel more enjoyable like an obligation than a freely chosen activity will increase motivation. 
D) that people prefer to feel they are in control of their actions,so anything that makes a previously enjoyed task feel more like an obligation than a freely chosen activity will undermine motivation.

Question 12

Which of the following describes task identity according to the job characteristics model (JCM)?

Accepted Answer

A) The degree to which the employee receives information concerning performance. 
B) The degree to which the job requires completion of a whole and identifiable piece of work. 
C) The degree to which the job provides independence. 
D) The degree to which the job requires a variety of different activities. 
A) The degree to which the employee receives information concerning performance. 
B) The degree to which the job requires completion of a whole and identifiable piece of work. 
C) The degree to which the job provides independence. 
D) The degree to which the job requires a variety of different activities.

Question 13

Self-efficacy theory proposes four ways in which self-efficacy can be increased.Which of the following is NOT one of them?

Accepted Answer

A) enactive mastery 
B) vicarious discussion 
C) verbal persuasion 
D) arousal 
A) enactive mastery 
B) vicarious discussion 
C) verbal persuasion 
D) arousal

Question 14

Your department is made up of people who are very different in their lifestyles and their stages of life.Mary is a 23-year-old single parent who is working for minimum wage.Jonathan is 60 years old,extremely wealthy and works because he enjoys it.Jane is single,45 years old,and has few interests outside the office.You have decided to attempt to apply Maslow's hierarchy of needs to motivate each of these individuals. You would expect that Jonathan is trying to satisfy his _______ needs.

Accepted Answer

A) self-actualisation 
B) social 
C) esteem 
D) physiological 
A) self-actualisation 
B) social 
C) esteem 
D) physiological

Question 15

Doug is an IT support officer in his organisation.He receives calls relating to network access problems,login problems and other small issues related to computer usage.Doug sees himself as a motivated individual.He tries very hard to do his job well. If Doug channels his efforts into making a list of all the potential problems that can arise so he can respond to people's IT queries more efficiently,it would exemplify:

Accepted Answer

A) intensity. 
B) direction. 
C) persistence. 
D) all of the above. 
A) intensity. 
B) direction. 
C) persistence. 
D) all of the above.

Question 16

Doug is an IT support officer in his organisation.He receives calls relating to network access problems,login problems and other small issues related to computer usage.Doug sees himself as a motivated individual.He tries very hard to do his job well. After a while,Doug finds it difficult to respond to people in a friendly manner when they call him with simple login problems.Which element of motivation is being challenged,resulting in Doug's new behaviour?

Accepted Answer

A) intensity 
B) direction 
C) persistence 
D) all the above 
A) intensity 
B) direction 
C) persistence 
D) all the above

Question 17

What is meant by 'job enrichment' and how can management enrich jobs?

Accepted Answer

Job enrichment refers to the vertical ex

Question 18

The element of motivation that measures how long a person can maintain effort is:

Accepted Answer

A) direction. 
B) persistence. 
C) intensity. 
D) drive. 
A) direction. 
B) persistence. 
C) intensity. 
D) drive.

Question 19

According to Maslow,when does a need stop motivating?

Accepted Answer

A) when it is substantially satisfied 
B) never 
C) when one chooses to move to a higher-level need 
D) when one returns to a lower-level need 
A) when it is substantially satisfied 
B) never 
C) when one chooses to move to a higher-level need 
D) when one returns to a lower-level need

Question 20

Two-factor theory suggests that extrinsic factors such as ______ cause dissatisfaction.

Accepted Answer

A) advancement 
B) working conditions 
C) recognition 
D) achievement 
A) advancement 
B) working conditions 
C) recognition 
D) achievement

What two theorists are associated with the job characteristics model (JCM)?

In terms of job characteristics,a body shop worker who sprays paint eight hours a day exemplifies:

Two-factor theory is also referred to as the:

Maslow's hierarchy of needs is arranged in which of the following orders?

Job rotation decreases skill variety.

According to the goal-setting theory,the goals that result in a high level of individual performance are:

In terms of job characteristics,sweeping floors in an office building exemplifies:

Self-determination theory proposes:

Which of the following describes task identity according to the job characteristics model (JCM)?

Self-efficacy theory proposes four ways in which self-efficacy can be increased.Which of the following is NOT one of them?

What is meant by 'job enrichment' and how can management enrich jobs?

The element of motivation that measures how long a person can maintain effort is:

According to Maslow,when does a need stop motivating?

Two-factor theory suggests that extrinsic factors such as ______ cause dissatisfaction.

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 7: Motivation: From Concept to Application

What two theorists are associated with the job characteristics model (JCM)?

In terms of job characteristics,a body shop worker who sprays paint eight hours a day exemplifies:

Two-factor theory is also referred to as the:

Maslow's hierarchy of needs is arranged in which of the following orders?

Job rotation decreases skill variety.

According to the goal-setting theory,the goals that result in a high level of individual performance are:

In terms of job characteristics,sweeping floors in an office building exemplifies:

Self-determination theory proposes:

Which of the following describes task identity according to the job characteristics model (JCM)?

Self-efficacy theory proposes four ways in which self-efficacy can be increased.Which of the following is NOT one of them?

What is meant by 'job enrichment' and how can management enrich jobs?

The element of motivation that measures how long a person can maintain effort is:

According to Maslow,when does a need stop motivating?

Two-factor theory suggests that extrinsic factors such as ______ cause dissatisfaction.

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters