Exam 2: Improving Personal and Organizational Communications

In a typical organization,employees are eager to share ideas and point out problems.Hence,it is relatively easy for managers to build a climate that supports upward communication.

____________________ is the process of encouraging employees to share their feelings and ideas with their managers.

Describe three examples of how one's blog may encounter problems due to filters that could occur with this type of communication.

An appropriate use of organizational e-mail would be to:​

Case 2.1 ​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns. -Refer to Case 2.1.The few dissatisfied employees have filtered the company's message through their​

Identify three types of effective listening and give examples of each.

Impersonal communication is the one-way transmission of facts,instruction,and the like.

Case 2.1 ​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns. -Refer to Case 2.1.The best way for B.F.E.to encourage feedback from the employees is to​