Question 1

The most communicative element of nonverbal communication is an individual's​

Accepted Answer

A)  ​words. 
B)  ​tone. 
C)  ​personal space. 
D)  ​eye contact. 
A)  ​words. 
B)  ​tone. 
C)  ​personal space. 
D)  ​eye contact.

Question 2

Terms like added value or job satisfaction are examples of clear,concise language,not subject to semantics.

Accepted Answer

A) True 
 B)False

Question 3

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.By listening to a representative of the group,Cynthia is​

Accepted Answer

A)  ​squelching grapevine communication. 
B)  ​using a formal horizontal channel to communicate. 
C)  ​being proactive in trying to build trust. 
D)  ​eliminating filters. 
A)  ​squelching grapevine communication. 
B)  ​using a formal horizontal channel to communicate. 
C)  ​being proactive in trying to build trust. 
D)  ​eliminating filters.

Question 4

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation,Mark should chat at a​

Accepted Answer

A)  ​personal distance of 18 inches to 4 feet. 
B)  ​personal distance of 4 to 12 feet. 
C)  ​social distance of 18 inches to 4 feet. 
D)  ​social distance of 4 to 12 feet. 
A)  ​personal distance of 18 inches to 4 feet. 
B)  ​personal distance of 4 to 12 feet. 
C)  ​social distance of 18 inches to 4 feet. 
D)  ​social distance of 4 to 12 feet.

Question 5

The use of repetition,careful selection of words,and consideration of the timing of a message are all effective ways to improve personal communication.

Accepted Answer

A) True 
 B)False

Question 6

Jim,Anna,and Hung are three first-line supervisors.They are discussing a resource problem that affects all three of their respective areas of responsibility.Their conversation is an example of ____________________ channels of communication in their company.

Accepted Answer

The answer of Jim,Anna,and Hung are three first-line supervisors.They are...

Question 7

Differentiate between impersonal and interpersonal communication.

Accepted Answer

Impersonal: one-way communication,usuall

Question 8

Men typically use communication to establish and maintain relationships.

Accepted Answer

A) True 
 B)False

Question 9

An organization's communication process travels within "channels." Describe the two main types of channels of communication and subsequent lines of communication within each type of channel.

Accepted Answer

The two main types of channels of commun

Question 10

Peter,marketing director at Shout,has been using PrintSmart products for years and feels that they have served Shout's marketing needs well.Beth,head of Shout's technology department,has discovered a new brand of products,TopPrint,and explains to Peter that she feels they should switch brands.Peter is having difficulty listening to Beth's perspective because of his favorable experience with PrintSmart.Peter's reaction to Beth is being filtered by​

Accepted Answer

A)  ​emotions. 
B)  ​role expectations. 
C)  ​gender bias. 
D)  ​attitudes. 
A)  ​emotions. 
B)  ​role expectations. 
C)  ​gender bias. 
D)  ​attitudes.

Question 11

Provide a few examples of nonverbal messages and describe how they affect the communication process.

Accepted Answer

Research suggests that the nonverbal mes

Question 12

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

Accepted Answer

A) True 
 B)False

Question 13

Critical listening involves a number of important skills,including​

Accepted Answer

A)  ​being patient. 
B)  ​analyzing presented information. 
C)  ​using words carefully. 
D)  ​demonstrating a listening attitude. 
A)  ​being patient. 
B)  ​analyzing presented information. 
C)  ​using words carefully. 
D)  ​demonstrating a listening attitude.

Question 14

One of the most effective ways to improve organizational communication is to​

Accepted Answer

A)  promote the use of the grapevine.​ 
B)  ​create a nonthreatening climate to encourage upward communication. 
C)  ​communicate everything in writing. 
D)  ​communicate everything vertically. 
A)  promote the use of the grapevine.​ 
B)  ​create a nonthreatening climate to encourage upward communication. 
C)  ​communicate everything in writing. 
D)  ​communicate everything vertically.

Question 15

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

Accepted Answer

A) True 
 B)False

Question 16

Briefly describe the formal and informal channels that communication travels within an organization.

Accepted Answer

Formal: Horizontal (between people on th

Question 17

Rosa and Andrew are discussing a project over the phone.Rosa,as Andrew's boss,tells him she wants to "hit a home run" with it.Rosa means she wants a winner;Andrew thinks she means that she wants to drop the project and get as far away from it as possible.This misunderstanding is an example of the communication filter of​

Accepted Answer

A)  ​emotions. 
B)  ​role expectations. 
C)  ​semantics. 
D)  ​attitudes. 
A)  ​emotions. 
B)  ​role expectations. 
C)  ​semantics. 
D)  ​attitudes.

Question 18

John (VP of finance),Evie (manager of accounting),and Rebecca (a staff accountant) are discussing an upcoming audit.In terms of organizational communication,this is an example of​

Accepted Answer

A)  ​the grapevine. 
B)  ​horizontal communication. 
C)  ​vertical communication. 
D)  ​telecommuting. 
A)  ​the grapevine. 
B)  ​horizontal communication. 
C)  ​vertical communication. 
D)  ​telecommuting.

Question 19

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.In order to better understand the disgruntled employees' concerns,Cynthia needs to​

Accepted Answer

A)  ​use clear,concise language. 
B)  ​use her active listening skills. 
C)  ​use horizontal communication. 
D)  ​engage in squelching grapevine communication. 
A)  ​use clear,concise language. 
B)  ​use her active listening skills. 
C)  ​use horizontal communication. 
D)  ​engage in squelching grapevine communication.

Question 20

When verbal and nonverbal messages match,​

Accepted Answer

A)  ​it is critical to maintain eye contact. 
B)  ​it gives the impression that you can be trusted. 
C)  ​people can become suspicious of your intentions. 
D)  ​the verbal message is dominant. 
A)  ​it is critical to maintain eye contact. 
B)  ​it gives the impression that you can be trusted. 
C)  ​people can become suspicious of your intentions. 
D)  ​the verbal message is dominant.

The most communicative element of nonverbal communication is an individual's

Terms like added value or job satisfaction are examples of clear,concise language,not subject to semantics.

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation,Mark should chat at a

The use of repetition,careful selection of words,and consideration of the timing of a message are all effective ways to improve personal communication.

Jim,Anna,and Hung are three first-line supervisors.They are discussing a resource problem that affects all three of their respective areas of responsibility.Their conversation is an example of ____________________ channels of communication in their company.

Differentiate between impersonal and interpersonal communication.

Men typically use communication to establish and maintain relationships.

An organization's communication process travels within "channels." Describe the two main types of channels of communication and subsequent lines of communication within each type of channel.

Provide a few examples of nonverbal messages and describe how they affect the communication process.

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

Critical listening involves a number of important skills,including

One of the most effective ways to improve organizational communication is to

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

Briefly describe the formal and informal channels that communication travels within an organization.

John (VP of finance),Evie (manager of accounting),and Rebecca (a staff accountant) are discussing an upcoming audit.In terms of organizational communication,this is an example of

When verbal and nonverbal messages match,

Introduction to Human Relations

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Exam 2: Improving Personal and Organizational Communications

The most communicative element of nonverbal communication is an individual's​

Terms like added value or job satisfaction are examples of clear,concise language,not subject to semantics.

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation,Mark should chat at a​

The use of repetition,careful selection of words,and consideration of the timing of a message are all effective ways to improve personal communication.

Jim,Anna,and Hung are three first-line supervisors.They are discussing a resource problem that affects all three of their respective areas of responsibility.Their conversation is an example of ____________________ channels of communication in their company.

Differentiate between impersonal and interpersonal communication.

Men typically use communication to establish and maintain relationships.

An organization's communication process travels within "channels." Describe the two main types of channels of communication and subsequent lines of communication within each type of channel.

Provide a few examples of nonverbal messages and describe how they affect the communication process.

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

Critical listening involves a number of important skills,including​

One of the most effective ways to improve organizational communication is to​

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

Briefly describe the formal and informal channels that communication travels within an organization.

John (VP of finance),Evie (manager of accounting),and Rebecca (a staff accountant) are discussing an upcoming audit.In terms of organizational communication,this is an example of​

When verbal and nonverbal messages match,​

Introduction to Human Relations

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

The most communicative element of nonverbal communication is an individual's

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation,Mark should chat at a

Critical listening involves a number of important skills,including

One of the most effective ways to improve organizational communication is to

John (VP of finance),Evie (manager of accounting),and Rebecca (a staff accountant) are discussing an upcoming audit.In terms of organizational communication,this is an example of

When verbal and nonverbal messages match,