Question 1

Effective communication involves the sender,receiver,message,and​

Accepted Answer

A)  ​feedback. 
B)  ​filter. 
C)  ​semantics. 
D)  ​interpersonal communications. 
A)  ​feedback. 
B)  ​filter. 
C)  ​semantics. 
D)  ​interpersonal communications.

Question 2

Nancy heard from Molly,a coworker,that Amy was going to become their new supervisor.Molly heard the news from John,a friend from another department.This is an example of which form of organizational communication?​

Accepted Answer

A)  ​Impersonal communication 
B)  ​Horizontal communication 
C)  ​Network communication 
D)  ​The grapevine 
A)  ​Impersonal communication 
B)  ​Horizontal communication 
C)  ​Network communication 
D)  ​The grapevine

Question 3

Gestures are a transnational means of communicating,in that they have the same or universal meaning across cultures.

Accepted Answer

A) True 
 B)False

Question 4

Barbara wants to be a more empathic listener.To do that,she needs to​

Accepted Answer

A)  practice patience and be nonjudgmental when listening.​ 
B)  ​take notes and ask reflecting questions. 
C)  ​listen primarily for facts and avoid semantic confusion. 
D)  question what is said but demonstrate agreement with it.​ 
A)  practice patience and be nonjudgmental when listening.​ 
B)  ​take notes and ask reflecting questions. 
C)  ​listen primarily for facts and avoid semantic confusion. 
D)  question what is said but demonstrate agreement with it.​

Question 5

Tien is a middle-level manager.An employee is complaining about a company policy.Tien is being patient,acknowledging what the employee is saying without being judgmental.Tien is using ____________________.

Accepted Answer

The answer of Tien is a middle-level manager.An employee is...

Question 6

What guidelines should you follow when using e-mail in organizational communication?

Accepted Answer

(1) Know and adhere to your company's e-

Question 7

The use of e-mail​

Accepted Answer

A)  ​offers greater message privacy than normal written correspondence. 
B)  ​is effective in building rapport. 
C)  ​is always the quickest way to communicate. 
D)  ​has accelerated the pace of exchanging information. 
A)  ​offers greater message privacy than normal written correspondence. 
B)  ​is effective in building rapport. 
C)  ​is always the quickest way to communicate. 
D)  ​has accelerated the pace of exchanging information.

Question 8

Effective use of social media requires us to be better spellers,write our ideas clearly,and continue to use communication etiquette.

Accepted Answer

A) True 
 B)False

Question 9

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.As vice president of human resources,Cynthia wants to communicate the changes in benefits to the employees clearly with an opportunity for response.Her best communication tool for this would be​

Accepted Answer

A)  ​the grapevine. 
B)  ​the horizontal communication channel. 
C)  ​a memo from her department. 
D)  ​e-mail with a way for employees to ask questions. 
A)  ​the grapevine. 
B)  ​the horizontal communication channel. 
C)  ​a memo from her department. 
D)  ​e-mail with a way for employees to ask questions.

Question 10

When level of trust in an organization is low,it is best to communicate messages through the grapevine.

Accepted Answer

A) True 
 B)False

Question 11

____________________ communication is a one-way process that transfers basic information such as instructions,policies,and data.

Accepted Answer

The answer of ____________________ communication is a one-way process that...

Question 12

When a speaker's verbal and nonverbal messages conflict,others tend to believe the verbal message.

Accepted Answer

A) True 
 B)False

Question 13

The communication process involves a number of filters.When the meaning of the words used in a communication is not clear because of their abstraction and lack of precise meanings,the communication problem is one of ____________________.

Accepted Answer

The answer of The communication process involves a number of...

Question 14

One of the best ways for management to cope with the grapevine is to identify the organization's information leaders and use them to promptly and honestly clarify information heard via the grapevine.

Accepted Answer

A) True 
 B)False

Question 15

When managers demonstrate the desire to listen to their employees,employees still tend to keep ideas and complaints to themselves.

Accepted Answer

A) True 
 B)False

Question 16

Identify the continuous loop of communication and five filters that interrupt the loops.

Accepted Answer

Sender generates the message and directs

Question 17

The ____________________ is an informal communication channel that carries information,often unofficial,in many different directions.

Accepted Answer

The answer of The ____________________ is an informal communication channel...

Question 18

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously.Her communication may be filtered by ____________________.

Accepted Answer

The answer of Maria was recently promoted to management and...

Question 19

The sender is 100 percent responsible for clear and effective communication.

Accepted Answer

A) True 
 B)False

Question 20

Describe three skills necessary to being an effective listener.Identify some benefits associated with effective listening.

Accepted Answer

Three skills necessary to being an effec

Effective communication involves the sender,receiver,message,and

Nancy heard from Molly,a coworker,that Amy was going to become their new supervisor.Molly heard the news from John,a friend from another department.This is an example of which form of organizational communication?

Gestures are a transnational means of communicating,in that they have the same or universal meaning across cultures.

Barbara wants to be a more empathic listener.To do that,she needs to

Tien is a middle-level manager.An employee is complaining about a company policy.Tien is being patient,acknowledging what the employee is saying without being judgmental.Tien is using ____________________.

What guidelines should you follow when using e-mail in organizational communication?

The use of e-mail

Effective use of social media requires us to be better spellers,write our ideas clearly,and continue to use communication etiquette.

When level of trust in an organization is low,it is best to communicate messages through the grapevine.

____________________ communication is a one-way process that transfers basic information such as instructions,policies,and data.

When a speaker's verbal and nonverbal messages conflict,others tend to believe the verbal message.

The communication process involves a number of filters.When the meaning of the words used in a communication is not clear because of their abstraction and lack of precise meanings,the communication problem is one of ____________________.

One of the best ways for management to cope with the grapevine is to identify the organization's information leaders and use them to promptly and honestly clarify information heard via the grapevine.

When managers demonstrate the desire to listen to their employees,employees still tend to keep ideas and complaints to themselves.

Identify the continuous loop of communication and five filters that interrupt the loops.

The ____________________ is an informal communication channel that carries information,often unofficial,in many different directions.

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously.Her communication may be filtered by ____________________.

The sender is 100 percent responsible for clear and effective communication.

Describe three skills necessary to being an effective listener.Identify some benefits associated with effective listening.

Introduction to Human Relations

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Exam 2: Improving Personal and Organizational Communications

Effective communication involves the sender,receiver,message,and​

Nancy heard from Molly,a coworker,that Amy was going to become their new supervisor.Molly heard the news from John,a friend from another department.This is an example of which form of organizational communication?​

Gestures are a transnational means of communicating,in that they have the same or universal meaning across cultures.

Barbara wants to be a more empathic listener.To do that,she needs to​

Tien is a middle-level manager.An employee is complaining about a company policy.Tien is being patient,acknowledging what the employee is saying without being judgmental.Tien is using ____________________.

What guidelines should you follow when using e-mail in organizational communication?

The use of e-mail​

Effective use of social media requires us to be better spellers,write our ideas clearly,and continue to use communication etiquette.

When level of trust in an organization is low,it is best to communicate messages through the grapevine.

____________________ communication is a one-way process that transfers basic information such as instructions,policies,and data.

When a speaker's verbal and nonverbal messages conflict,others tend to believe the verbal message.

The communication process involves a number of filters.When the meaning of the words used in a communication is not clear because of their abstraction and lack of precise meanings,the communication problem is one of ____________________.

One of the best ways for management to cope with the grapevine is to identify the organization's information leaders and use them to promptly and honestly clarify information heard via the grapevine.

When managers demonstrate the desire to listen to their employees,employees still tend to keep ideas and complaints to themselves.

Identify the continuous loop of communication and five filters that interrupt the loops.

The ____________________ is an informal communication channel that carries information,often unofficial,in many different directions.

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously.Her communication may be filtered by ____________________.

The sender is 100 percent responsible for clear and effective communication.

Describe three skills necessary to being an effective listener.Identify some benefits associated with effective listening.

Introduction to Human Relations

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Effective communication involves the sender,receiver,message,and

Nancy heard from Molly,a coworker,that Amy was going to become their new supervisor.Molly heard the news from John,a friend from another department.This is an example of which form of organizational communication?

Barbara wants to be a more empathic listener.To do that,she needs to

The use of e-mail