Question 1

A major function of group membership is that it satisfies social needs.

Accepted Answer

A) True 
 B)False

Question 2

The satisfaction of social needs,the provision of emotional support,and assistance in problem solving are the three main functions of ____________________.

Accepted Answer

The answer of The satisfaction of social needs,the provision of...

Question 3

Many companies are improving interpersonal relations by​

Accepted Answer

A)  ​attempting to establish a strong financial structure to ensure employee satisfaction. 
B)  ​using technology to enhance employee involvement in management decisions. 
C)  ​organizing their workers into teams in which each employee plays a part. 
D)  ​offering more services to stockholders. 
A)  ​attempting to establish a strong financial structure to ensure employee satisfaction. 
B)  ​using technology to enhance employee involvement in management decisions. 
C)  ​organizing their workers into teams in which each employee plays a part. 
D)  ​offering more services to stockholders.

Question 4

In Whole Foods Market,the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return,employees' efforts are valued and their results are rewarded.In this example,work behavior is influenced by​

Accepted Answer

A)  ​organizational culture. 
B)  ​job influence. 
C)  ​family influence. 
D)  ​motivation. 
A)  ​organizational culture. 
B)  ​job influence. 
C)  ​family influence. 
D)  ​motivation.

Question 5

Many employees need training to become a team member.

Accepted Answer

A) True 
 B)False

Question 6

Christine is a manager at a consumer electronics retailer.She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection.They feel that in order to succeed,they must adopt the same work behaviors,despite feeling stressed and burnt out.Work behavior of the employees is most influenced by​

Accepted Answer

A)  ​their personal characteristics. 
B)  ​the organizational culture. 
C)  ​supervisory-management personnel. 
D)  ​work group membership. 
A)  ​their personal characteristics. 
B)  ​the organizational culture. 
C)  ​supervisory-management personnel. 
D)  ​work group membership.

Question 7

Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage​

Accepted Answer

A)  ​their relationship with themselves. 
B)  ​their one-to-one relationships. 
C)  ​their group member relationships. 
D)  ​All of these 
A)  ​their relationship with themselves. 
B)  ​their one-to-one relationships. 
C)  ​their group member relationships. 
D)  ​All of these

Question 8

When the degree of _____ in a company is low,the flow of information declines as a result.

Accepted Answer

A)  ​conflict resolution 
B)  ​self-disclosure 
C)  ​trust 
D)  ​self-assessment 
A)  ​conflict resolution 
B)  ​self-disclosure 
C)  ​trust 
D)  ​self-assessment

Question 9

In general,the means by which we come to an understanding of ourselves and others is​

Accepted Answer

A)  ​organizational culture. 
B)  ​trust. 
C)  ​self-acceptance. 
D)  ​communication. 
A)  ​organizational culture. 
B)  ​trust. 
C)  ​self-acceptance. 
D)  ​communication.

Question 10

Around the turn of the century,Frederick Taylor and other researchers tried to increase efficiency and productivity by applying the theory of ____________________.

Accepted Answer

scientific

Question 11

Case 1.1
​
John and Mabel's company,High-Tech Solutions,is a medium-sized high-tech firm with a core employee group of highly skilled professionals.Around this core is a group of twice as many part-time contract programmers and other computer professionals.As they win programming contracts,they hire contract workers.When work slows,they let the part-timers go but keep their core group.Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
​
John believes that,when hiring for either the core group or for the part-time work force,they must consider not only each candidate's technical work skills and competency but also several other factors as well: the candidate's emotional control,team orientation,self-awareness,and self-esteem,and what the company has to offer the candidate in terms of family support.Mabel agrees to a degree.She thinks that the key to productivity and quality is hiring the right people,but she wants to focus more on technical competencies and less on the other areas John mentions.
​
High-Tech Solutions uses teams extensively.Employees are trained in how to work in teams,handle conflict,work cooperatively,etc.Joan,a five-year veteran at High-Tech,plays softball in a church league with several of her coworkers.She has asked for investment advice from a couple of the work-group members who are heavily into the stock market.She,in general,highly enjoys her work because of the relationships she has with her coworkers.In sharp contrast,one of the new employees is having a hard time with her supervisor.She wants greater independence and more affirming feedback.The supervisor wants to be sure the new employee can do her job,so he is supervising closely and is giving a lot of corrective feedback.
-Refer to Case 1.1.John's approach to hiring is an example of the concept of hiring​

Accepted Answer

A)  the total person.​ 
B)  ​a diverse work force. 
C)  ​an internationally oriented work force. 
D)  ​through structured interviewing. 
A)  the total person.​ 
B)  ​a diverse work force. 
C)  ​an internationally oriented work force. 
D)  ​through structured interviewing.

Question 12

The quality of one's work is related to one's ability to cope with family problems.

Accepted Answer

A) True 
 B)False

Question 13

Increasing ____________________ means acquiring a better understanding of who you are and how your behavior influences other people.

Accepted Answer

The answer of Increasing ____________________ means acquiring a better understanding...

Question 14

In what ways will you benefit from studying human relations in the new millennium?

Accepted Answer

a.The working environment is chaotic wit

Question 15

Elton Mayo's study of the effect of illumination,ventilation,and fatigue on production workers came to be known as the ____________________.

Accepted Answer

The answer of Elton Mayo's study of the effect of...

Question 16

The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?​

Accepted Answer

A)  Teamwork and group relations​ 
B)  ​Assembly productivity 
C)  ​Appropriate use of workplace technology 
D)  ​Relationships between supervisors and subordinates 
A)  Teamwork and group relations​ 
B)  ​Assembly productivity 
C)  ​Appropriate use of workplace technology 
D)  ​Relationships between supervisors and subordinates

Question 17

Worker behavior on the job is frequently a reflection of how well the work environment accommodates each worker's unique characteristics.

Accepted Answer

A) True 
 B)False

Question 18

Organizational culture is the collection of shared beliefs,values,rituals,stories,and myths that foster a feeling of community among organizational members.

Accepted Answer

A) True 
 B)False

Question 19

Case 1.1
​
John and Mabel's company,High-Tech Solutions,is a medium-sized high-tech firm with a core employee group of highly skilled professionals.Around this core is a group of twice as many part-time contract programmers and other computer professionals.As they win programming contracts,they hire contract workers.When work slows,they let the part-timers go but keep their core group.Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
​
John believes that,when hiring for either the core group or for the part-time work force,they must consider not only each candidate's technical work skills and competency but also several other factors as well: the candidate's emotional control,team orientation,self-awareness,and self-esteem,and what the company has to offer the candidate in terms of family support.Mabel agrees to a degree.She thinks that the key to productivity and quality is hiring the right people,but she wants to focus more on technical competencies and less on the other areas John mentions.
​
High-Tech Solutions uses teams extensively.Employees are trained in how to work in teams,handle conflict,work cooperatively,etc.Joan,a five-year veteran at High-Tech,plays softball in a church league with several of her coworkers.She has asked for investment advice from a couple of the work-group members who are heavily into the stock market.She,in general,highly enjoys her work because of the relationships she has with her coworkers.In sharp contrast,one of the new employees is having a hard time with her supervisor.She wants greater independence and more affirming feedback.The supervisor wants to be sure the new employee can do her job,so he is supervising closely and is giving a lot of corrective feedback.
-Refer to Case 1.1.This example illustrates the need for strong interpersonal relations skills by alluding to the contemporary business-world trend(s) of​

Accepted Answer

A)  ​customer service orientation. 
B)  ​team organization. 
C)  ​increasing use of temporary and part-time workers. 
D)  ​All of these 
A)  ​customer service orientation. 
B)  ​team organization. 
C)  ​increasing use of temporary and part-time workers. 
D)  ​All of these

Question 20

Seven broad themes that emerge from the study of human relations are communication,self-awareness,self-acceptance,motivation,trust,self-disclosure,and ____________________.

Accepted Answer

The answer of Seven broad themes that emerge from the...

A major function of group membership is that it satisfies social needs.

The satisfaction of social needs,the provision of emotional support,and assistance in problem solving are the three main functions of ____________________.

Many companies are improving interpersonal relations by

In Whole Foods Market,the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return,employees' efforts are valued and their results are rewarded.In this example,work behavior is influenced by

Many employees need training to become a team member.

Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage

When the degree of _____ in a company is low,the flow of information declines as a result.

In general,the means by which we come to an understanding of ourselves and others is

Around the turn of the century,Frederick Taylor and other researchers tried to increase efficiency and productivity by applying the theory of ____________________.

The quality of one's work is related to one's ability to cope with family problems.

Increasing ____________________ means acquiring a better understanding of who you are and how your behavior influences other people.

In what ways will you benefit from studying human relations in the new millennium?

Elton Mayo's study of the effect of illumination,ventilation,and fatigue on production workers came to be known as the ____________________.

The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?

Worker behavior on the job is frequently a reflection of how well the work environment accommodates each worker's unique characteristics.

Organizational culture is the collection of shared beliefs,values,rituals,stories,and myths that foster a feeling of community among organizational members.

Seven broad themes that emerge from the study of human relations are communication,self-awareness,self-acceptance,motivation,trust,self-disclosure,and ____________________.

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Exam 1: Introduction to Human Relations

A major function of group membership is that it satisfies social needs.

The satisfaction of social needs,the provision of emotional support,and assistance in problem solving are the three main functions of ____________________.

Many companies are improving interpersonal relations by​

In Whole Foods Market,the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return,employees' efforts are valued and their results are rewarded.In this example,work behavior is influenced by​

Many employees need training to become a team member.

Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage​

When the degree of _____ in a company is low,the flow of information declines as a result.

In general,the means by which we come to an understanding of ourselves and others is​

Around the turn of the century,Frederick Taylor and other researchers tried to increase efficiency and productivity by applying the theory of ____________________.

The quality of one's work is related to one's ability to cope with family problems.

Increasing ____________________ means acquiring a better understanding of who you are and how your behavior influences other people.

In what ways will you benefit from studying human relations in the new millennium?

Elton Mayo's study of the effect of illumination,ventilation,and fatigue on production workers came to be known as the ____________________.

The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?​

Worker behavior on the job is frequently a reflection of how well the work environment accommodates each worker's unique characteristics.

Organizational culture is the collection of shared beliefs,values,rituals,stories,and myths that foster a feeling of community among organizational members.

Seven broad themes that emerge from the study of human relations are communication,self-awareness,self-acceptance,motivation,trust,self-disclosure,and ____________________.

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Many companies are improving interpersonal relations by

In Whole Foods Market,the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return,employees' efforts are valued and their results are rewarded.In this example,work behavior is influenced by

Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage

In general,the means by which we come to an understanding of ourselves and others is

The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?