Exam 1: Introduction to Human Relations

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Explain the term "total person." Discuss how organizations can promote total person development within their employees and what benefits they can gain by doing so.

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Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

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Identify and describe three major forces that influence behavior at work.

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Mergers and downsizing have increased the value of having good interpersonal skills.

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Over time,efforts to improve productivity in the workplace have​

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