Question 1

Managers spend a great deal of their time involved in conflict resolution in the normal course of their work.

Accepted Answer

A) True 
 B)False

Question 2

The major theme of interpersonal relations that deals with an individual's understanding of how his/her behavior affects others is​

Accepted Answer

A)  ​communication. 
B)  ​self-awareness. 
C)  ​motivation. 
D)  ​trust. 
A)  ​communication. 
B)  ​self-awareness. 
C)  ​motivation. 
D)  ​trust.

Question 3

Discuss why developing effective interpersonal relations in today's workplace can be very challenging.

Accepted Answer

a.You will be working with clients,custo

Question 4

Low organizational trust can result in low productivity,poor communication,and slow decision making.

Accepted Answer

A) True 
 B)False

Question 5

Several trends in society make the development of human relations competency critically important to employees.Identify five of the six trends,and explain each.

Accepted Answer

1. Globalization: With the increasing in

Question 6

Trust is a building block of all successful relationships with coworkers,customers,family members,and friends.

Accepted Answer

A) True 
 B)False

Question 7

The Industrial Revolution had a profound effect on​

Accepted Answer

A)  ​management structure. 
B)  ​the role of the worker. 
C)  ​benefit costs. 
D)  ​family dynamics. 
A)  ​management structure. 
B)  ​the role of the worker. 
C)  ​benefit costs. 
D)  ​family dynamics.

Question 8

Individuals who are laid off during a round of downsizing are very unlikely to pursue nonstandard job opportunities.

Accepted Answer

A) True 
 B)False

Question 9

The Hawthorne studies contributed to the development of interpersonal relations through the discovery​

Accepted Answer

A)  ​of the characteristics of effective managers. 
B)  ​that breaking jobs into specialized tasks increased worker productivity. 
C)  ​of the informal organization network that exists among workers. 
D)  ​that workers need training to be effective in their jobs. 
A)  ​of the characteristics of effective managers. 
B)  ​that breaking jobs into specialized tasks increased worker productivity. 
C)  ​of the informal organization network that exists among workers. 
D)  ​that workers need training to be effective in their jobs.

Question 10

What impact did Taylor's scientific management have on the development of human relations?

Accepted Answer

Taylor broke jobs into their smallest mo

Question 11

From an interpersonal relations perspective,major forces that influence work behavior include​

Accepted Answer

A)  ​the general state of the economy. 
B)  ​the organizational culture,supervisory-management personnel,and group cohesiveness. 
C)  ​the physical characteristics of the workplace environment. 
D)  ​the technological methods and infrastructure used to accomplish an organization's work processes. 
A)  ​the general state of the economy. 
B)  ​the organizational culture,supervisory-management personnel,and group cohesiveness. 
C)  ​the physical characteristics of the workplace environment. 
D)  ​the technological methods and infrastructure used to accomplish an organization's work processes.

Question 12

One reason that the importance of interpersonal relations in business is increasing is​

Accepted Answer

A)  ​organizations' ability to demonstrate bottom-line results. 
B)  ​the increasing isolation of the work through the use of computer technology. 
C)  ​organizations' increasing customer service orientation. 
D)  ​the decreasing costs of implementing human relations programs. 
A)  ​organizations' ability to demonstrate bottom-line results. 
B)  ​the increasing isolation of the work through the use of computer technology. 
C)  ​organizations' increasing customer service orientation. 
D)  ​the decreasing costs of implementing human relations programs.

Question 13

Case 1.1
​
John and Mabel's company,High-Tech Solutions,is a medium-sized high-tech firm with a core employee group of highly skilled professionals.Around this core is a group of twice as many part-time contract programmers and other computer professionals.As they win programming contracts,they hire contract workers.When work slows,they let the part-timers go but keep their core group.Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
​
John believes that,when hiring for either the core group or for the part-time work force,they must consider not only each candidate's technical work skills and competency but also several other factors as well: the candidate's emotional control,team orientation,self-awareness,and self-esteem,and what the company has to offer the candidate in terms of family support.Mabel agrees to a degree.She thinks that the key to productivity and quality is hiring the right people,but she wants to focus more on technical competencies and less on the other areas John mentions.
​
High-Tech Solutions uses teams extensively.Employees are trained in how to work in teams,handle conflict,work cooperatively,etc.Joan,a five-year veteran at High-Tech,plays softball in a church league with several of her coworkers.She has asked for investment advice from a couple of the work-group members who are heavily into the stock market.She,in general,highly enjoys her work because of the relationships she has with her coworkers.In sharp contrast,one of the new employees is having a hard time with her supervisor.She wants greater independence and more affirming feedback.The supervisor wants to be sure the new employee can do her job,so he is supervising closely and is giving a lot of corrective feedback.
-Refer to Case 1.1.Joan's satisfaction on the job is likely due to which of the following?​

Accepted Answer

A)  ​Satisfied social needs and emotional support from her colleagues 
B)  ​Good stock market advice 
C)  ​Excellent relations with her supervisors 
D)  ​Status as a core employee 
A)  ​Satisfied social needs and emotional support from her colleagues 
B)  ​Good stock market advice 
C)  ​Excellent relations with her supervisors 
D)  ​Status as a core employee

Question 14

Employees rather than organizations benefit from a commitment to total person development.

Accepted Answer

A) True 
 B)False

Question 15

The study of human relations broadly analyzes​

Accepted Answer

A)  ​workplace relations,dilemmas,and strategies. 
B)  ​human behavior,prevention strategies,resolution of behavioral problems,and self-development. 
C)  ​the relationship between human behavior and technological advances. 
D)  ​individual behavior patterns. 
A)  ​workplace relations,dilemmas,and strategies. 
B)  ​human behavior,prevention strategies,resolution of behavioral problems,and self-development. 
C)  ​the relationship between human behavior and technological advances. 
D)  ​individual behavior patterns.

Question 16

The human relations movement did not affect the perceived role of either the worker or the organization.

Accepted Answer

A) True 
 B)False

Question 17

Frederick Taylor's scientific management theory basically argued that​

Accepted Answer

A)  ​productivity could be improved by breaking jobs into specialized tasks and reducing the number of motions and time-wasting efforts involved. 
B)  ​the informal organization that workers formed through their relationships was the key to productivity. 
C)  ​there were other ways besides human relations to humanize the workplace. 
D)  ​organizations needed to determine how to tap workers' desire to perform. 
A)  ​productivity could be improved by breaking jobs into specialized tasks and reducing the number of motions and time-wasting efforts involved. 
B)  ​the informal organization that workers formed through their relationships was the key to productivity. 
C)  ​there were other ways besides human relations to humanize the workplace. 
D)  ​organizations needed to determine how to tap workers' desire to perform.

Question 18

Organizations that address conditions in employees' personal lives and offer programs in total personal development discover​

Accepted Answer

A)  ​distraction from organizational vision. 
B)  ​lower worker productivity. 
C)  ​increased worker commitment and efficiency. 
D)  ​higher employee turnover. 
A)  ​distraction from organizational vision. 
B)  ​lower worker productivity. 
C)  ​increased worker commitment and efficiency. 
D)  ​higher employee turnover.

Question 19

Every organization has its own distinct organizational culture that makes it unique.

Accepted Answer

A) True 
 B)False

Question 20

Case 1.1
​
John and Mabel's company,High-Tech Solutions,is a medium-sized high-tech firm with a core employee group of highly skilled professionals.Around this core is a group of twice as many part-time contract programmers and other computer professionals.As they win programming contracts,they hire contract workers.When work slows,they let the part-timers go but keep their core group.Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
​
John believes that,when hiring for either the core group or for the part-time work force,they must consider not only each candidate's technical work skills and competency but also several other factors as well: the candidate's emotional control,team orientation,self-awareness,and self-esteem,and what the company has to offer the candidate in terms of family support.Mabel agrees to a degree.She thinks that the key to productivity and quality is hiring the right people,but she wants to focus more on technical competencies and less on the other areas John mentions.
​
High-Tech Solutions uses teams extensively.Employees are trained in how to work in teams,handle conflict,work cooperatively,etc.Joan,a five-year veteran at High-Tech,plays softball in a church league with several of her coworkers.She has asked for investment advice from a couple of the work-group members who are heavily into the stock market.She,in general,highly enjoys her work because of the relationships she has with her coworkers.In sharp contrast,one of the new employees is having a hard time with her supervisor.She wants greater independence and more affirming feedback.The supervisor wants to be sure the new employee can do her job,so he is supervising closely and is giving a lot of corrective feedback.
-Refer to Case 1.1.By focusing on the competencies of the worker,with which behavior-influencing force is Mabel concerned?​

Accepted Answer

A)  ​Family influence 
B)  ​Personal characteristics 
C)  ​Work group influence 
D)  ​Job influence 
A)  ​Family influence 
B)  ​Personal characteristics 
C)  ​Work group influence 
D)  ​Job influence

Managers spend a great deal of their time involved in conflict resolution in the normal course of their work.

The major theme of interpersonal relations that deals with an individual's understanding of how his/her behavior affects others is

Discuss why developing effective interpersonal relations in today's workplace can be very challenging.

Low organizational trust can result in low productivity,poor communication,and slow decision making.

Several trends in society make the development of human relations competency critically important to employees.Identify five of the six trends,and explain each.

Trust is a building block of all successful relationships with coworkers,customers,family members,and friends.

The Industrial Revolution had a profound effect on

Individuals who are laid off during a round of downsizing are very unlikely to pursue nonstandard job opportunities.

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

What impact did Taylor's scientific management have on the development of human relations?

From an interpersonal relations perspective,major forces that influence work behavior include

One reason that the importance of interpersonal relations in business is increasing is

Employees rather than organizations benefit from a commitment to total person development.

The study of human relations broadly analyzes

The human relations movement did not affect the perceived role of either the worker or the organization.

Frederick Taylor's scientific management theory basically argued that

Organizations that address conditions in employees' personal lives and offer programs in total personal development discover

Every organization has its own distinct organizational culture that makes it unique.

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Exam 1: Introduction to Human Relations

Managers spend a great deal of their time involved in conflict resolution in the normal course of their work.

The major theme of interpersonal relations that deals with an individual's understanding of how his/her behavior affects others is​

Discuss why developing effective interpersonal relations in today's workplace can be very challenging.

Low organizational trust can result in low productivity,poor communication,and slow decision making.

Several trends in society make the development of human relations competency critically important to employees.Identify five of the six trends,and explain each.

Trust is a building block of all successful relationships with coworkers,customers,family members,and friends.

The Industrial Revolution had a profound effect on​

Individuals who are laid off during a round of downsizing are very unlikely to pursue nonstandard job opportunities.

The Hawthorne studies contributed to the development of interpersonal relations through the discovery​

What impact did Taylor's scientific management have on the development of human relations?

From an interpersonal relations perspective,major forces that influence work behavior include​

One reason that the importance of interpersonal relations in business is increasing is​

Employees rather than organizations benefit from a commitment to total person development.

The study of human relations broadly analyzes​

The human relations movement did not affect the perceived role of either the worker or the organization.

Frederick Taylor's scientific management theory basically argued that​

Organizations that address conditions in employees' personal lives and offer programs in total personal development discover​

Every organization has its own distinct organizational culture that makes it unique.

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

The major theme of interpersonal relations that deals with an individual's understanding of how his/her behavior affects others is

The Industrial Revolution had a profound effect on

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

From an interpersonal relations perspective,major forces that influence work behavior include

One reason that the importance of interpersonal relations in business is increasing is

The study of human relations broadly analyzes

Frederick Taylor's scientific management theory basically argued that

Organizations that address conditions in employees' personal lives and offer programs in total personal development discover