Question 1

Job satisfaction is best described as:

Accepted Answer

A) a value. 
B) behaviour. 
C) causing high performance. 
D) an attitude. 
A) a value. 
B) behaviour. 
C) causing high performance. 
D) an attitude.

Question 2

The view that we can learn both through observation and direct experience is called:

Accepted Answer

A) social learning theory. 
B) classical learning. 
C) situational learning theory. 
D) hands- on learning experience. 
A) social learning theory. 
B) classical learning. 
C) situational learning theory. 
D) hands- on learning experience.

Question 3

The now- classic study at Emery Air Freight illustrates the use of:

Accepted Answer

A) classical conditioning. 
B) behaviour modification. 
C) reengineering. 
D) self- management. 
A) classical conditioning. 
B) behaviour modification. 
C) reengineering. 
D) self- management.

Question 4

Attitude surveys can alert management to potential problems.

Accepted Answer

A) True 
 B)False

Question 5

Learning through observation and direct experience has been called classical conditioning.

Accepted Answer

A) True 
 B)False

Question 6

What are the four sub- parts of intelligence?

Accepted Answer

The four parts of intelligence are cogni

Question 7

Which of the following was not identified in your text as one of the uses of OB Mod in organisations?

Accepted Answer

A) improving employee productivity 
B) reducing accident rates 
C) reducing errors 
D) improving learning 
A) improving employee productivity 
B) reducing accident rates 
C) reducing errors 
D) improving learning

Question 8

What is ability? What are the two sets of factors comprising ability?

Accepted Answer

Ability refers to an individual's capaci

Question 9

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Accepted Answer

A) True 
 B)False

Question 10

Women have higher absenteeism rates than men do.

Accepted Answer

A) True 
 B)False

Question 11

The biographical characteristic that will grow in importance during the next decade is:

Accepted Answer

A) age. 
B) length of service. 
C) gender. 
D) marital status. 
A) age. 
B) length of service. 
C) gender. 
D) marital status.

Question 12

intelligence is a person's ability to relate effectively to others.

Accepted Answer

A) Emotional 
B) Cultural 
C) Cognitive 
D) Social 
A) Emotional 
B) Cultural 
C) Cognitive 
D) Social

Question 13

Personal characteristics that are objective and easily obtained from personnel records (such as age,sex,and marital status)are termed biographical characteristics.

Accepted Answer

A) True 
 B)False

Question 14

A high IQ is a prerequisite for all jobs.

Accepted Answer

A) True 
 B)False

Question 15

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

Accepted Answer

A) True 
 B)False

Question 16

An employee is frequently late for work.Every time he/she is not tardy,the manager compliments him/her for being on time.The manager is using:

Accepted Answer

A) an intermittent schedule of reinforcement. 
B) negative reinforcement. 
C) continuous schedule reinforcement. 
D) a repetitious schedule of reinforcement. 
A) an intermittent schedule of reinforcement. 
B) negative reinforcement. 
C) continuous schedule reinforcement. 
D) a repetitious schedule of reinforcement.

Question 17

An individual's overall abilities are essentially made up of two sets of factors: intellectual and physical abilities.

Accepted Answer

A) True 
 B)False

Question 18

Why is the relationship between age and job performance likely to be an issue of increasing importance during the next decade?

Accepted Answer

First,there is a widespread belief that

Question 19

Ability is the current assessment of what one will do.

Accepted Answer

A) True 
 B)False

Question 20

Studies conducted among workers in the United States generally indicate that the majority of workers are satisfied with their jobs.

Accepted Answer

A) True 
 B)False

Job satisfaction is best described as:

The view that we can learn both through observation and direct experience is called:

The now- classic study at Emery Air Freight illustrates the use of:

Attitude surveys can alert management to potential problems.

Learning through observation and direct experience has been called classical conditioning.

What are the four sub- parts of intelligence?

Which of the following was not identified in your text as one of the uses of OB Mod in organisations?

What is ability? What are the two sets of factors comprising ability?

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Women have higher absenteeism rates than men do.

The biographical characteristic that will grow in importance during the next decade is:

intelligence is a person's ability to relate effectively to others.

Personal characteristics that are objective and easily obtained from personnel records (such as age,sex,and marital status)are termed biographical characteristics.

A high IQ is a prerequisite for all jobs.

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

An employee is frequently late for work.Every time he/she is not tardy,the manager compliments him/her for being on time.The manager is using:

An individual's overall abilities are essentially made up of two sets of factors: intellectual and physical abilities.

Why is the relationship between age and job performance likely to be an issue of increasing importance during the next decade?

Ability is the current assessment of what one will do.

Studies conducted among workers in the United States generally indicate that the majority of workers are satisfied with their jobs.

The Significance of Organisational Behaviour

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Communication and Conflict

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 2: Learning and Job Satisfaction

Job satisfaction is best described as:

The view that we can learn both through observation and direct experience is called:

The now- classic study at Emery Air Freight illustrates the use of:

Attitude surveys can alert management to potential problems.

Learning through observation and direct experience has been called classical conditioning.

What are the four sub- parts of intelligence?

Which of the following was not identified in your text as one of the uses of OB Mod in organisations?

What is ability? What are the two sets of factors comprising ability?

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Women have higher absenteeism rates than men do.

The biographical characteristic that will grow in importance during the next decade is:

intelligence is a person's ability to relate effectively to others.

Personal characteristics that are objective and easily obtained from personnel records (such as age,sex,and marital status)are termed biographical characteristics.

A high IQ is a prerequisite for all jobs.

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

An employee is frequently late for work.Every time he/she is not tardy,the manager compliments him/her for being on time.The manager is using:

An individual's overall abilities are essentially made up of two sets of factors: intellectual and physical abilities.

Why is the relationship between age and job performance likely to be an issue of increasing importance during the next decade?

Ability is the current assessment of what one will do.

Studies conducted among workers in the United States generally indicate that the majority of workers are satisfied with their jobs.

The Significance of Organisational Behaviour

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Communication and Conflict

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters