Exam 10: Managing Human Resources

An assessment that defines a job and behaviors necessary to perform it is known as a _________.

People who prefer integration are more likely to respond positively to options such as flextime and part- time hours.

The New Human Resources Manager (Scenario) Mustafa is hired to manage the human resources department of a local manufacturing company. this company has the reputation of being the firm "where you work until you find another job." Employee turnover is high and morale is low. Mustafa is determined to change the situation and make the organization's human resources a competitive advantage and source of pride for the firm. -As one of his first tasks, Mustafa's boss asks him to develop a database of the education, special capabilities and specialized skills of all the employees. This is known as a________ .

Human Resources Selection (Scenario) Dani, the manager of selection in the human resources department, had been asked by Bashir, his boss, and the vice president of human resources, to review the selection methods their firm had been using and to recommend methods for future use. It seems that recent hires have not been working out, and this caused friction between the human resources group and the front- line managers, who had to utilize the talent sent to them. Additionally, there was also a need to hire executives in the company, and due to the responsibility these positions carry, the company wanted to ensure they selected the best possible people. Dani reviewed written tests as a selection method. -Dani also reviewed ________, in which applicants are presented with a miniature replica of a job and are asked to perform tasks central to that job.

________familiarizes the employee with the goals of the work unit, clarifies how his or her job contributes to the unit goals, and includes an introduction to his or her new co- workers.

The Internal Hire (Scenario) Wael is a new sales manager for The Nile Group, a healthcare finance consulting firm. Wael was hired from within the firm and he is now supervising many of the people he had formerly worked with, including two friends with whom he competed for his new job. Thus, Wael is especially aware of potential problems stemming from the performance evaluation process and is conducting lengthy research on the advantages and disadvantages of the various methods. -Prior to the start of the national sales meeting at the end of January, Wael has scheduled a video conference with each of his employees in order to conduct their formal performance appraisal. Wael has considered a variety of performance appraisal methods. Since there are wide differences in the size and nature of territories within his region, Wael knows that objective measures of sales performance may not be a fair method of appraisal. He is more interested in maximizing the potential of each employee and each territory than letting employees know where they rank in comparison to their peers. Therefore, he has decided to make up a list of performance factors such as quantity and quality of work, job knowledge, cooperation, and initiative, and has ranked each employee on each factor using a five- point incremental scale. This approach is most consistent with what technique?

What training method involves employees participating in role playing, simulations, or other face- to- face types of training?

Various studies have concluded that an organization's human resources can be a significant source of________ .

While________ reach(es) a tremendous number of people, it also generates many unqualified candidates for jobs.

discuss what is meant by a labor union and the situation of labor unions in the Arab region.

A strength of using an application form as a selection device is that _________.

As a decruitment option, ________are a temporary involuntary termination that can last from a few weeks to several years.

Labor laws in Jordan________ .

In most Gulf Arab countries, over 85 percent of all workers are unionized.

Labor laws tend to be similar among different Arab countries.

The New Hire (Scenario) Fadia begins her career working in the human resources department of a major corporation in UAE. She is asked to help ensure that the organization is following the legal guidelines for employment. -Fadia reviews the________ guidelines, which require companies to hire a certain percentage of local citizens

What is not one way that organizations are controlling their health care costs?

High- performance work practices are characterized by________ .

High- performance work practices include such activities as________ .

What training method is Internet- based learning where employees participate in multimedia simulations or other interactive modules?