Question 1

Explain why customers demand increasingly high-quality goods and services.

Accepted Answer

The answer of Explain why customers demand increasingly high-quality goods...

Question 2

During an intense six-month contract negotiation, Colton developed a strong working relationship with his client, Art, an outside vendor. Because of their professional bonding, Colton and Art were able to openly explore and constructively hammer out agreements on very tough contract issues. The resulting contract was far superior to what either Colton or Art might have hoped for six months earlier and was a good example of

Accepted Answer

A)  globalization. 
B)  technological change. 
C)  the importance of knowledge and ideas. 
D)  collaboration across organizational boundaries. 
E)  an increasingly diverse labor force. 
A)  globalization. 
B)  technological change. 
C)  the importance of knowledge and ideas. 
D)  collaboration across organizational boundaries. 
E)  an increasingly diverse labor force.

Question 3

The best managers prioritize efficiency over effectiveness.

Accepted Answer

A) True 
 B)False

Question 4

________ are key management functions.

Accepted Answer

A)  Planning, organizing, leading, and controlling 
B)  Marketing, finance, accounting, and production 
C)  Planning, operations, labor, and contracting 
D)  Hiring, training, appraising, and firing 
E)  Marketing, management, finance, and accounting 
A)  Planning, organizing, leading, and controlling 
B)  Marketing, finance, accounting, and production 
C)  Planning, operations, labor, and contracting 
D)  Hiring, training, appraising, and firing 
E)  Marketing, management, finance, and accounting

Question 5

The need for interpersonal and communication skills

Accepted Answer

A)  fades as a manager moves from the lower levels of an organization into the upper management arena. 
B)  fades as a manager moves from the upper management arena to the lower levels of an organization. 
C)  is important at every level of management. 
D)  fades at the bottom. 
E)  is important at the bottom only. 
A)  fades as a manager moves from the lower levels of an organization into the upper management arena. 
B)  fades as a manager moves from the upper management arena to the lower levels of an organization. 
C)  is important at every level of management. 
D)  fades at the bottom. 
E)  is important at the bottom only.

Question 6

The president of NuBuild Corp., acting as the corporation's ________, attended the inauguration of a customer's new office complex.

Accepted Answer

A)  leader 
B)  liaison 
C)  figurehead 
D)  spokesperson 
E)  resource allocator 
A)  leader 
B)  liaison 
C)  figurehead 
D)  spokesperson 
E)  resource allocator

Question 7

Sam is a middle-level manager who is known for his efficiency; however, he is not necessarily effective. But, Rachel, another middle-level manager, is known for her effectiveness, rather than her efficiency. Therefore, Rachel is more likely to

Accepted Answer

A)  achieve goals with minimal waste. 
B)  make the best possible use of money. 
C)  achieve organizational goals. 
D)  make the best possible use of people. 
E)  have a clear focus on efficiency. 
A)  achieve goals with minimal waste. 
B)  make the best possible use of money. 
C)  achieve organizational goals. 
D)  make the best possible use of people. 
E)  have a clear focus on efficiency.

Question 8

Which of the following statements is true of globalization?

Accepted Answer

A)  It fails to involve smaller firms. 
B)  It encourages the maintenance of the status quo. 
C)  It does not create threats to anybody. 
D)  It does not allow employees to provide services although most economies have become very efficient at producing physical goods. 
E)  It occurs through cross-border partnerships. 
A)  It fails to involve smaller firms. 
B)  It encourages the maintenance of the status quo. 
C)  It does not create threats to anybody. 
D)  It does not allow employees to provide services although most economies have become very efficient at producing physical goods. 
E)  It occurs through cross-border partnerships.

Question 9

Being a(n) ________ is one of the roles of a manager that involves searching for new business opportunities and initiating new projects to create change.

Accepted Answer

A)  leader 
B)  figurehead 
C)  entrepreneur 
D)  resource allocator 
E)  monitor 
A)  leader 
B)  figurehead 
C)  entrepreneur 
D)  resource allocator 
E)  monitor

Question 10

Choose the correct statement regarding quality.

Accepted Answer

A)  Quality can be measured in terms of product performance, customer service, and reliability. 
B)  Quality cannot be improved continuously. 
C)  Quality refers to keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers. 
D)  Quality refers to goodwill stemming from one's social relationships. 
E)  Quality is described as rapid execution, response, and delivery of results. 
A)  Quality can be measured in terms of product performance, customer service, and reliability. 
B)  Quality cannot be improved continuously. 
C)  Quality refers to keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers. 
D)  Quality refers to goodwill stemming from one's social relationships. 
E)  Quality is described as rapid execution, response, and delivery of results.

Question 11

Neal manages a team of six professionals in a health care company. His subordinates have a wide variety of experiences and skill sets. Effectively ________ his team, Neal regularly seeks to inspire his subordinates to draw upon their various backgrounds in ways never needed or dreamed of in the past.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  innovating 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  innovating

Question 12

Explain, using two examples, how continuing enhancements in technology can result in delivery of products and services both faster and better.

Accepted Answer

The answer of Explain, using two examples, how continuing enhancements...

Question 13

Innovation is a strategic goal in organizations because it

Accepted Answer

A)  does not come from people. 
B)  comes from people. 
C)  does not give a competitive advantage. 
D)  cannot be managed properly. 
E)  exists in a vacuum. 
A)  does not come from people. 
B)  comes from people. 
C)  does not give a competitive advantage. 
D)  cannot be managed properly. 
E)  exists in a vacuum.

Question 14

The four levels of managers found in large organizations are

Accepted Answer

A)  international, national, regional, and local. 
B)  marketing, accounting, human resource, and finance. 
C)  technical, functional, departmental, and organizational. 
D)  planning, coordinating, controlling, and executing. 
E)  top-level, middle-level, frontline, and team leader. 
A)  international, national, regional, and local. 
B)  marketing, accounting, human resource, and finance. 
C)  technical, functional, departmental, and organizational. 
D)  planning, coordinating, controlling, and executing. 
E)  top-level, middle-level, frontline, and team leader.

Question 15

The CEO said, "Every six months or so, my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that appropriate actions are undertaken to achieve our goals within the time frame we set." The CEO is describing the management function of

Accepted Answer

A)  planning. 
B)  organizing. 
C)  leading. 
D)  controlling. 
E)  decision making. 
A)  planning. 
B)  organizing. 
C)  leading. 
D)  controlling. 
E)  decision making.

Question 16

________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

Accepted Answer

A)  Staffing 
B)  Leading 
C)  Organizing 
D)  Planning 
E)  Controlling 
A)  Staffing 
B)  Leading 
C)  Organizing 
D)  Planning 
E)  Controlling

Question 17

________ represent skills that are crucial to managers.

Accepted Answer

A)  Selling and public relations, conceptual and decision, and professional 
B)  Technical, interpersonal and communication, and conceptual and decision 
C)  Professional, technical, and selling and public relations 
D)  Conceptual and decision, professional, and technical 
E)  Professional, technical, and conceptual and decision 
A)  Selling and public relations, conceptual and decision, and professional 
B)  Technical, interpersonal and communication, and conceptual and decision 
C)  Professional, technical, and selling and public relations 
D)  Conceptual and decision, professional, and technical 
E)  Professional, technical, and conceptual and decision

Question 18

Which of the following examples illustrates a manager with emotional intelligence?

Accepted Answer

A)  Maya can maintain the status quo. 
B)  Ella can identify her team members' strengths and weaknesses. 
C)  Susan can exercise self-control. 
D)  Veronica has the ability to manage her followers' reactions. 
E)  Prudence has the ability to ignore constructive criticism. 
A)  Maya can maintain the status quo. 
B)  Ella can identify her team members' strengths and weaknesses. 
C)  Susan can exercise self-control. 
D)  Veronica has the ability to manage her followers' reactions. 
E)  Prudence has the ability to ignore constructive criticism.

Question 19

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Accepted Answer

A)  Knowledge management 
B)  Collaboration 
C)  Innovation 
D)  Service management 
E)  Communication management 
A)  Knowledge management 
B)  Collaboration 
C)  Innovation 
D)  Service management 
E)  Communication management

Question 20

Middle-level managers are often referred to as ________ managers.

Accepted Answer

A)  activities 
B)  tactical 
C)  functional 
D)  operational 
E)  strategic 
A)  activities 
B)  tactical 
C)  functional 
D)  operational 
E)  strategic

Explain why customers demand increasingly high-quality goods and services.

The best managers prioritize efficiency over effectiveness.

________ are key management functions.

The need for interpersonal and communication skills

The president of NuBuild Corp., acting as the corporation's ________, attended the inauguration of a customer's new office complex.

Sam is a middle-level manager who is known for his efficiency; however, he is not necessarily effective. But, Rachel, another middle-level manager, is known for her effectiveness, rather than her efficiency. Therefore, Rachel is more likely to

Which of the following statements is true of globalization?

Being a(n) ________ is one of the roles of a manager that involves searching for new business opportunities and initiating new projects to create change.

Choose the correct statement regarding quality.

Explain, using two examples, how continuing enhancements in technology can result in delivery of products and services both faster and better.

Innovation is a strategic goal in organizations because it

The four levels of managers found in large organizations are

________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

________ represent skills that are crucial to managers.

Which of the following examples illustrates a manager with emotional intelligence?

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Middle-level managers are often referred to as ________ managers.

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters

Exam 1: Managing in a Global World

Explain why customers demand increasingly high-quality goods and services.

The best managers prioritize efficiency over effectiveness.

________ are key management functions.

The need for interpersonal and communication skills

The president of NuBuild Corp., acting as the corporation's ________, attended the inauguration of a customer's new office complex.

Sam is a middle-level manager who is known for his efficiency; however, he is not necessarily effective. But, Rachel, another middle-level manager, is known for her effectiveness, rather than her efficiency. Therefore, Rachel is more likely to

Which of the following statements is true of globalization?

Being a(n) ________ is one of the roles of a manager that involves searching for new business opportunities and initiating new projects to create change.

Choose the correct statement regarding quality.

Explain, using two examples, how continuing enhancements in technology can result in delivery of products and services both faster and better.

Innovation is a strategic goal in organizations because it

The four levels of managers found in large organizations are

________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

________ represent skills that are crucial to managers.

Which of the following examples illustrates a manager with emotional intelligence?

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Middle-level managers are often referred to as ________ managers.

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters