Exam 1: Managing in a Global World

Creating outstanding products and services can start with involving ________ in company decisions.

Maintaining a network of outside contacts and alliances that provide information and favors represents a ________ managerial role.

Planning involves

As a manager at VTI Corp., Jules spends much of his time coaching young managers and making sure that any required information reaches all the branches for them to be successful. Jules would best be described as a(n)

________ often separates the winners from the losers in business.

Dave is surprised one day to learn that the parts that he has ordered from a small local supplier are delayed. He immediately calls his supplier, and the supplier admits that his shop is overbooked with orders, not only from Dave's business but also from new customers in China. As Dave realizes that his small U.S.-based business is competing for shop space with companies in China, he faces the management challenge involved with

Jim's role as ________ entails his creating a presentation to give to his management team that will communicate the company's new business objectives, and more importantly, how Jim has interpreted them to apply to his business unit.

As the success of modern business so often depends on the knowledge used for innovation and the delivery of services, organizations need to manage that

Briefly describe each of the four key management functions.

Which of the following scenarios does NOT demonstrate an emotional intelligence skill?

Frontline managers often have titles such as

Which of the following statements about collaboration is true?

When shopping for goods and services, customers weigh their options and purchase based on the

Managers will utilize ________ skills with increasing frequency as they rise within an organization.

Operational managers play a crucial role in an organization because they

Building a dynamic organization is the goal of which function of management?

Randall Petrie, Vice President of Production, said, "Stu, my employees have been manufacturing the same products for two years without a new product being introduced. Products don't sell forever, especially since globalization and technological advances have accelerated the pace of change. I'm concerned that, without ________, we will wither and die as an organization."

Amazon is not necessarily known for its development of new products. However, Amazon has transformed the way that products are purchased and delivered. Thus, Amazon has leapfrogged its competition through its

In a major announcement at an annual medical conference, Dr. Benjamin Johnson, Research Director of Acme Pharmaceuticals, informs the medical community of a breakthrough in the treatment of diabetes. As ________ for his organization, he answers questions posed to him by his medical research colleagues and members of the press.

An individual ________ is a component of emotional intelligence.