Exam 1: Managing in a Global World

DefenseSolutions is updating its automated contracting/ordering system. Kent Truvale, CEO of Defense Supply Corporation, told his chief information officer, "Travis, you must lead an effort to re-engineer our computer infrastructure to remain compatible with that of DefenseSolutions. This will be a complex effort but, if we can get this done before our competitors can, we will pick up a lot of new business worldwide. That's the nature of ________ -it complicates things and creates opportunities."

A team leader's job is less challenging than frontline and other types of managers' jobs because team leaders always have direct control over team members.

Jacob has built up a wide network of contacts, clients, and local business neighbors since moving to Central City five years ago. Throughout his home-based marketing career, he has regularly and frequently networked with these business associates online, by phone, and in person. As he considers leaving his marketing career to become an owner/manager of a local business, he will rely upon the ________ that he has developed with these individuals to ensure a successful transition to a new career.

________ managers are senior executives responsible for the overall management and effectiveness of an organization.

Management is the

When Alex, the marketing manager of FrontStreet Inc., realized that his plan to increase sales levels was not producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of

Collaboration can occur

What will be the result when managers use new forms of organizing?

Which of the following statements exemplifies the importance of managerial skills?

The unique ideas and products that WindStorm Group has patented provide a significant advantage to its business because none of its competitors are able to offer them. Because WindStorm's CEO recognizes the ________, he has authorized development of practices to discover and harness his organization's intellectual resources.

One of Isaiah's primary activities in his career as a supervisor at Williams Bird Food Inc. is working with his middle manager, Joseph, to introduce new growth opportunities in the business (such as expanding into exotic bird foods) and help the people who actually manufacture the food. Isaiah is most likely a(n)

How do managers use controlling?

"As CEO, I maintain a big-picture view of how we are performing as a company, determining what changes we need to make if we begin deviating from our plans, and ensuring we meet our goals for quality and safety." The CEO is describing the management function of

List and explain the different advantages of competition.

Top-level managers are also called tactical managers because they must translate general goals into specific objectives and activities.

Social capital is the goodwill stemming from your social relationships.

________ managers are lower-level managers who supervise the operational activities of an organization.

________ is the goodwill stemming from social relationships.

Tommy, engineering manager at APC Systems, Inc., is struggling to maintain a competitive advantage in APC's marketplace. He wants to hire and retain the best staff that he can, but the best staff command high salaries. Tommy knows that high staff salaries can erode his company's profitability. But passing along these higher costs to his clients means they will start doing less business with higher-priced APC and more business with Tommy's lower-priced competitors. Tommy is struggling to

________ is the excellence of your product.