Question 1

________ is one of the key elements that makes the current business landscape different from those of the past.

Accepted Answer

A)  Centralization 
B)  Technological change 
C)  Quality 
D)  Cost competitiveness 
E)  Speed 
A)  Centralization 
B)  Technological change 
C)  Quality 
D)  Cost competitiveness 
E)  Speed

Question 2

Cost competitiveness means that one

Accepted Answer

A)  sacrifices quality to keep costs low. 
B)  carefully monitors costs mainly during the setting up of business. 
C)  prices his or her products or services at a level attractive to consumers. 
D)  manages his or her costs by maintaining the status quo. 
E)  offers a high-quality product at a higher price. 
A)  sacrifices quality to keep costs low. 
B)  carefully monitors costs mainly during the setting up of business. 
C)  prices his or her products or services at a level attractive to consumers. 
D)  manages his or her costs by maintaining the status quo. 
E)  offers a high-quality product at a higher price.

Question 3

Knowledge management is a set of practices aimed at

Accepted Answer

A)  discovering the competition's intellectual resources. 
B)  harnessing the competition's intellectual resources. 
C)  harnessing an organization's intellectual resources. 
D)  utilizing the intellects of the other organization's people. 
E)  implementing organizational changes. 
A)  discovering the competition's intellectual resources. 
B)  harnessing the competition's intellectual resources. 
C)  harnessing an organization's intellectual resources. 
D)  utilizing the intellects of the other organization's people. 
E)  implementing organizational changes.

Question 4

Which of the following statements about the sources of competitive advantage is true?

Accepted Answer

A)  The best managers and companies deliver all five competitive advantages. 
B)  Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other. 
C)  It is possible to compete without cutting costs and offering attractive prices. 
D)  Outsourcing certain functions is likely to decrease innovation. 
E)  The faster the product is provided the more innovation suffers. 
A)  The best managers and companies deliver all five competitive advantages. 
B)  Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other. 
C)  It is possible to compete without cutting costs and offering attractive prices. 
D)  Outsourcing certain functions is likely to decrease innovation. 
E)  The faster the product is provided the more innovation suffers.

Question 5

Chief executive officer, president, chief operating officer, and vice president are all titles typical of ________ management.

Accepted Answer

A)  top-level 
B)  tactical level 
C)  operational level 
D)  functional level 
E)  regional level 
A)  top-level 
B)  tactical level 
C)  operational level 
D)  functional level 
E)  regional level

Question 6

"Quick, Mr. Simmons, Teresa is in the lobby, shouting at a customer!" said Lonnie. Rushing to intervene, Ralph Simmons demanded that Teresa return to her office immediately. "Mr. Crenshaw, I'm very sorry. Please, allow me to escort you to our executive suite, and I will straighten this out." When the manager deals with an angry employee and an insulted customer, he is performing in the role of

Accepted Answer

A)  monitor. 
B)  negotiator. 
C)  disturbance handler. 
D)  resource allocator. 
E)  liaison. 
A)  monitor. 
B)  negotiator. 
C)  disturbance handler. 
D)  resource allocator. 
E)  liaison.

Question 7

What does a global marketplace mean to an enterprise, in terms of marketing, distribution, and staffing?

Accepted Answer

The answer of What does a global marketplace mean to...

Question 8

________ is a manager's ability to stimulate people to be high performers.

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Leading 
D)  Controlling 
E)  Monitoring 
A)  Planning 
B)  Organizing 
C)  Leading 
D)  Controlling 
E)  Monitoring

Question 9

A(n) ________ skill is the ability to perform a specialized task that involves a certain method or process.

Accepted Answer

A)  conceptual 
B)  professional 
C)  interpersonal 
D)  communication 
E)  technical 
A)  conceptual 
B)  professional 
C)  interpersonal 
D)  communication 
E)  technical

Question 10

________ is among the necessary skills of emotional intelligence.

Accepted Answer

A)  Encouraging coercion among employees 
B)  Showing empathy 
C)  Advising others how to stay happy at work 
D)  Maintaining the status quo 
E)  Avoiding constructive criticism 
A)  Encouraging coercion among employees 
B)  Showing empathy 
C)  Advising others how to stay happy at work 
D)  Maintaining the status quo 
E)  Avoiding constructive criticism

Question 11

Titles such as foreperson, sales manager, shift manager, or supervisor typically belong to ________ managers.

Accepted Answer

A)  strategic 
B)  middle-level 
C)  top-level 
D)  operational 
E)  tactical 
A)  strategic 
B)  middle-level 
C)  top-level 
D)  operational 
E)  tactical

Question 12

Cost competitiveness means pricing a firm's products

Accepted Answer

A)  lower than all competitors' products. 
B)  higher than all competitors' products. 
C)  equal to all competitors' products. 
D)  low enough to profit. 
E)  high enough to make the investors happy. 
A)  lower than all competitors' products. 
B)  higher than all competitors' products. 
C)  equal to all competitors' products. 
D)  low enough to profit. 
E)  high enough to make the investors happy.

Question 13

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered ________ skills.

Accepted Answer

A)  technical 
B)  interpersonal and communication 
C)  diagnostic 
D)  professional 
E)  conceptual 
A)  technical 
B)  interpersonal and communication 
C)  diagnostic 
D)  professional 
E)  conceptual

Question 14

________ managers are responsible for translating the general goals and plans developed for an organization into more specific activities.

Accepted Answer

A)  Operational 
B)  Functional 
C)  Activities 
D)  Strategic 
E)  Tactical 
A)  Operational 
B)  Functional 
C)  Activities 
D)  Strategic 
E)  Tactical

Question 15

Explain what is meant by "Trade-offs may occur among the five sources of competitive advantage, but this does not need to be a zero-sum game."

Accepted Answer

The answer of Explain what is meant by "Trade-offs may...

Question 16

Differentiate between the various management levels in an organization.

Accepted Answer

Top-level managers are the organization'

Question 17

List and explain the components of leading.

Accepted Answer

Leading is stimulating people

Question 18

Through careful monitoring of the financial budget of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

Accepted Answer

A)  planning. 
B)  controlling. 
C)  leading. 
D)  organizing. 
E)  budgeting. 
A)  planning. 
B)  controlling. 
C)  leading. 
D)  organizing. 
E)  budgeting.

Question 19

The four fundamental management principles include analyzing current situations, determining objectives, choosing corporate, and business strategies, and determining the resources needed to achieve the organization's goals.

Accepted Answer

A) True 
 B)False

Question 20

Janet mused to herself, "It has taken over 30 years, but I've finally been named CEO of a major firm. Now, I can concentrate on what I really want to do as a(n) ________ manager, to focus on the survival, growth, and overall effectiveness of our firm."

Accepted Answer

A)  tactical 
B)  strategic 
C)  middle 
D)  external 
E)  internal 
A)  tactical 
B)  strategic 
C)  middle 
D)  external 
E)  internal

________ is one of the key elements that makes the current business landscape different from those of the past.

Cost competitiveness means that one

Knowledge management is a set of practices aimed at

Which of the following statements about the sources of competitive advantage is true?

Chief executive officer, president, chief operating officer, and vice president are all titles typical of ________ management.

What does a global marketplace mean to an enterprise, in terms of marketing, distribution, and staffing?

________ is a manager's ability to stimulate people to be high performers.

A(n) ________ skill is the ability to perform a specialized task that involves a certain method or process.

________ is among the necessary skills of emotional intelligence.

Titles such as foreperson, sales manager, shift manager, or supervisor typically belong to ________ managers.

Cost competitiveness means pricing a firm's products

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered ________ skills.

________ managers are responsible for translating the general goals and plans developed for an organization into more specific activities.

Explain what is meant by "Trade-offs may occur among the five sources of competitive advantage, but this does not need to be a zero-sum game."

Differentiate between the various management levels in an organization.

List and explain the components of leading.

Through careful monitoring of the financial budget of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

The four fundamental management principles include analyzing current situations, determining objectives, choosing corporate, and business strategies, and determining the resources needed to achieve the organization's goals.

Janet mused to herself, "It has taken over 30 years, but I've finally been named CEO of a major firm. Now, I can concentrate on what I really want to do as a(n) ________ manager, to focus on the survival, growth, and overall effectiveness of our firm."

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters

Exam 1: Managing in a Global World

________ is one of the key elements that makes the current business landscape different from those of the past.

Cost competitiveness means that one

Knowledge management is a set of practices aimed at

Which of the following statements about the sources of competitive advantage is true?

Chief executive officer, president, chief operating officer, and vice president are all titles typical of ________ management.

What does a global marketplace mean to an enterprise, in terms of marketing, distribution, and staffing?

________ is a manager's ability to stimulate people to be high performers.

A(n) ________ skill is the ability to perform a specialized task that involves a certain method or process.

________ is among the necessary skills of emotional intelligence.

Titles such as foreperson, sales manager, shift manager, or supervisor typically belong to ________ managers.

Cost competitiveness means pricing a firm's products

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered ________ skills.

________ managers are responsible for translating the general goals and plans developed for an organization into more specific activities.

Explain what is meant by "Trade-offs may occur among the five sources of competitive advantage, but this does not need to be a zero-sum game."

Differentiate between the various management levels in an organization.

List and explain the components of leading.

Through careful monitoring of the financial budget of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

The four fundamental management principles include analyzing current situations, determining objectives, choosing corporate, and business strategies, and determining the resources needed to achieve the organization's goals.

Janet mused to herself, "It has taken over 30 years, but I've finally been named CEO of a major firm. Now, I can concentrate on what I really want to do as a(n) ________ manager, to focus on the survival, growth, and overall effectiveness of our firm."

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters