Question 1

Which of the following follow all of Fayol's traditional management rules?

Accepted Answer

A) Line and staff organizations 
B) Line organizations 
C) Decentralized management structures 
D) Staff personnel 
A) Line and staff organizations 
B) Line organizations 
C) Decentralized management structures 
D) Staff personnel

Question 2

Fayol's ________principle says that functions should be divided into areas of specialization.

Accepted Answer

A) centralization 
B) departmentalization 
C) division of labour 
D) comparative advantage 
A) centralization 
B) departmentalization 
C) division of labour 
D) comparative advantage

Question 3

The trend towards employee empowerment results in a wider span of control.

Accepted Answer

A) True 
 B)False

Question 4

Effective employees learn the relationships of employees in the firm's informal organization.

Accepted Answer

A) True 
 B)False

Question 5

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Accepted Answer

A) True 
 B)False

Question 6

Line organizations often experience the problem of employees reporting to more than one boss.

Accepted Answer

A) True 
 B)False

Question 7

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Accepted Answer

A) True 
 B)False

Question 8

Total quality management is the striving for maximum customer satisfaction by ensuring quality from all departments.

Accepted Answer

A) True 
 B)False

Question 9

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and non-profit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Accepted Answer

A) geography 
B) customer 
C) function 
D) process 
A) geography 
B) customer 
C) function 
D) process

Question 10

An organization that consists of many layers of management is referred to as a ____________ organization.

Accepted Answer

A) wide 
B) deep 
C) flat 
D) tall 
A) wide 
B) deep 
C) flat 
D) tall

Question 11

Mass production refers to the efficient production of a large quantity of goods.

Accepted Answer

A) True 
 B)False

Question 12

The culture of an organization is often reflected in stories,traditions,and myths.

Accepted Answer

A) True 
 B)False

Question 13

Augustino works in the accounting department of a large firm.This is an example of Fayol's division of labour concept.

Accepted Answer

A) True 
 B)False

Question 14

The informal organization relationships are created by the decisions of top management.

Accepted Answer

A) True 
 B)False

Question 15

Fayol believed that decision-making authority should remain in the hands of top management:

Accepted Answer

A) in large organizations,but should be delegated to middle and first-line managers in small organizations. 
B) in all types and sizes of organizations. 
C) only in organizations subjected to a significant government regulation. 
D) in small organizations,but should be delegated to middle and first-line managers in large organizations. 
A) in large organizations,but should be delegated to middle and first-line managers in small organizations. 
B) in all types and sizes of organizations. 
C) only in organizations subjected to a significant government regulation. 
D) in small organizations,but should be delegated to middle and first-line managers in large organizations.

Question 16

The concept of________ suggests that as a firm produces more,the more efficient it becomes.

Accepted Answer

A) economies of scale 
B) cost enhancement 
C) natural growth 
D) survival of the fittest 
A) economies of scale 
B) cost enhancement 
C) natural growth 
D) survival of the fittest

Question 17

ABC Corporation has experienced rapid growth during their five years of existence.While still relatively small,ABC is now big enough that Jennifer,the firm's CEO,has decided to organize the firm into functional departments.This organizational structure will offer ABC all of the following advantages  except :

Accepted Answer

A) opportunities for employees to develop their skills in depth. 
B) good communications among different departments. 
C) economies of scale in the performance of functions. 
D) good coordination within functions. 
A) opportunities for employees to develop their skills in depth. 
B) good communications among different departments. 
C) economies of scale in the performance of functions. 
D) good coordination within functions.

Question 18

The process of rating an organization's practices,processes,and products against the best of the world is known as:

Accepted Answer

A) outsourcing. 
B) core competencies. 
C) benchmarking. 
D) webworking. 
A) outsourcing. 
B) core competencies. 
C) benchmarking. 
D) webworking.

Question 19

To better serve customers,many firms are restructuring to empower front-line employees.

Accepted Answer

A) True 
 B)False

Question 20

According to Adam Smith,an organization's structure should reflect its situation.

Accepted Answer

A) True 
 B)False

Which of the following follow all of Fayol's traditional management rules?

Fayol's ________principle says that functions should be divided into areas of specialization.

The trend towards employee empowerment results in a wider span of control.

Effective employees learn the relationships of employees in the firm's informal organization.

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Line organizations often experience the problem of employees reporting to more than one boss.

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Total quality management is the striving for maximum customer satisfaction by ensuring quality from all departments.

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and non-profit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

An organization that consists of many layers of management is referred to as a ____________ organization.

Mass production refers to the efficient production of a large quantity of goods.

The culture of an organization is often reflected in stories,traditions,and myths.

Augustino works in the accounting department of a large firm.This is an example of Fayol's division of labour concept.

The informal organization relationships are created by the decisions of top management.

Fayol believed that decision-making authority should remain in the hands of top management:

The concept of________ suggests that as a firm produces more,the more efficient it becomes.

The process of rating an organization's practices,processes,and products against the best of the world is known as:

To better serve customers,many firms are restructuring to empower front-line employees.

According to Adam Smith,an organization's structure should reflect its situation.

The Dynamic Business Environment

How Economic Issues Affect Business

Competing in Global Markets

The Role of Government in Business Appendix a Working Within the Legal Environment of Business

Ethics and Social Responsibility

Forms of Business Ownership

Entrepreneurship and Starting a Small Business

Management and Leadership

Producing World-Class Goods and Services

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemdashmanagement Issues and Relations

Marketing: Helping Buyers Buy

Managing the Marketing Mix: Product, Price, Place, and Promotion

Understanding Accounting and Financial Information

Financial Management Appendix C Managing Risk

The Financial Services Industry in Canada

Filters

Exam 9: Structuring Organizations for Todays Challenges

Which of the following follow all of Fayol's traditional management rules?

Fayol's ________principle says that functions should be divided into areas of specialization.

The trend towards employee empowerment results in a wider span of control.

Effective employees learn the relationships of employees in the firm's informal organization.

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Line organizations often experience the problem of employees reporting to more than one boss.

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Total quality management is the striving for maximum customer satisfaction by ensuring quality from all departments.

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and non-profit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

An organization that consists of many layers of management is referred to as a ____________ organization.

Mass production refers to the efficient production of a large quantity of goods.

The culture of an organization is often reflected in stories,traditions,and myths.

Augustino works in the accounting department of a large firm.This is an example of Fayol's division of labour concept.

The informal organization relationships are created by the decisions of top management.

Fayol believed that decision-making authority should remain in the hands of top management:

The concept of________ suggests that as a firm produces more,the more efficient it becomes.

The process of rating an organization's practices,processes,and products against the best of the world is known as:

To better serve customers,many firms are restructuring to empower front-line employees.

According to Adam Smith,an organization's structure should reflect its situation.

The Dynamic Business Environment

How Economic Issues Affect Business

Competing in Global Markets

The Role of Government in Business Appendix a Working Within the Legal Environment of Business

Ethics and Social Responsibility

Forms of Business Ownership

Entrepreneurship and Starting a Small Business

Management and Leadership

Producing World-Class Goods and Services

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemdashmanagement Issues and Relations

Marketing: Helping Buyers Buy

Managing the Marketing Mix: Product, Price, Place, and Promotion

Understanding Accounting and Financial Information

Financial Management Appendix C Managing Risk

The Financial Services Industry in Canada

Filters