Question 1

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Accepted Answer

A)  Plan 
B)  Source 
C)  Deliver 
D)  Make 
A)  Plan 
B)  Source 
C)  Deliver 
D)  Make

Question 2

In terms of Porter's Five Forces Model, explain the benefits an organization can receive from implementing an efficient and effective SCM system.

Accepted Answer

Decrease the power of its buyers, increa

Question 3

What does business process reengineering involve?

Accepted Answer

A)  Analyzing and redesigning workflow within and between enterprises 
B)  Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
C)  Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations 
A)  Analyzing and redesigning workflow within and between enterprises 
B)  Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
C)  Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations

Question 4

Which of the following represents a business-facing process?

Accepted Answer

A)  Loan processing 
B)  Order processing 
C)  Strategic planning 
D)  Customer billing 
A)  Loan processing 
B)  Order processing 
C)  Strategic planning 
D)  Customer billing

Question 5

Why is CRM one of the most valuable assets a company can acquire?

Accepted Answer

A)  Since organizations have not been successful in implementing SCM systems, they have turned their resources towards CRM. 
B)  CRM has proven to increase customer loyalty and retention and an organization's profitability. 
C)  It is easy for a company to steal their competitors' loyal and devoted customers, therefore companies need a viable process for targeting competitor's customers. 
D)  Without CRM it is impossible to effectively manage or cross-sell products to customers. 
A)  Since organizations have not been successful in implementing SCM systems, they have turned their resources towards CRM. 
B)  CRM has proven to increase customer loyalty and retention and an organization's profitability. 
C)  It is easy for a company to steal their competitors' loyal and devoted customers, therefore companies need a viable process for targeting competitor's customers. 
D)  Without CRM it is impossible to effectively manage or cross-sell products to customers.

Question 6

As the business world increasingly shifts from product focus to customer focus, why are most organizations treating existing customers better than in the past?

Accepted Answer

A)  Existing customers are the best source of profitable and sustainable revenue growth. 
B)  In the age of ebusiness, an organization is guaranteed a favorable customer base and satisfying them is easier than ever. 
C)  Organizations cannot depend on using statistical analysis or value formulas such as recency, frequency, and monetary to gain insight into customer behavior or buying patterns. 
D)  Placing customers at the forefront of all thinking and decision making requires very little operational and technology changes. 
A)  Existing customers are the best source of profitable and sustainable revenue growth. 
B)  In the age of ebusiness, an organization is guaranteed a favorable customer base and satisfying them is easier than ever. 
C)  Organizations cannot depend on using statistical analysis or value formulas such as recency, frequency, and monetary to gain insight into customer behavior or buying patterns. 
D)  Placing customers at the forefront of all thinking and decision making requires very little operational and technology changes.

Question 7

What does enterprise resource planning involve?

Accepted Answer

A)  Analyzing and redesigning of workflow within and between enterprises 
B)  Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
C)  Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations 
A)  Analyzing and redesigning of workflow within and between enterprises 
B)  Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
C)  Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations

Question 8

Which question below represents a CRM reporting technology example?

Accepted Answer

A)  Why did sales not meet forecasts? 
B)  What customers are at risk of leaving? 
C)  What is the total revenue by customer? 
D)  All of these 
A)  Why did sales not meet forecasts? 
B)  What customers are at risk of leaving? 
C)  What is the total revenue by customer? 
D)  All of these

Question 9

Order shipping is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following represents a business process you would find in the operations management department?

Accepted Answer

A)  Ordering inventory 
B)  Processing sales 
C)  Promoting discounts 
D)  Paying of accounts payable 
A)  Ordering inventory 
B)  Processing sales 
C)  Promoting discounts 
D)  Paying of accounts payable

Question 11

What helps an organization identify its customers across applications?

Accepted Answer

A)  CRM reporting technologies 
B)  CRM analyzing technologies 
C)  CRM processing technologies 
D)  CRM predicting technologies 
A)  CRM reporting technologies 
B)  CRM analyzing technologies 
C)  CRM processing technologies 
D)  CRM predicting technologies

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

In which of the five basic supply chain activities do you manufacture products and create production schedules?

In terms of Porter's Five Forces Model, explain the benefits an organization can receive from implementing an efficient and effective SCM system.

What does business process reengineering involve?

Which of the following represents a business-facing process?

Why is CRM one of the most valuable assets a company can acquire?

As the business world increasingly shifts from product focus to customer focus, why are most organizations treating existing customers better than in the past?

What does enterprise resource planning involve?

Which question below represents a CRM reporting technology example?

Order shipping is a customer-facing business process.

Which of the following represents a business process you would find in the operations management department?

What helps an organization identify its customers across applications?

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects