Exam 2: The Evolution of Management Thinking

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An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

(True/False)
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Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

(True/False)
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Social forces refer to those aspects of a culture that guide and influence relationships among people.

(True/False)
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The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

(True/False)
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The Systems Thinking approach develops theories about human behavior based on scientific methods and study.

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The management science perspective applies all of the following to managerial problems EXCEPT:

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Mary Parker Follett contributed to which field?

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_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

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The implementation of small,incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

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List three of the basic ideas of scientific management.

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_____ forces refer to those aspects of a corporate culture that guides and influences relationships amongst workpeople.

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______ refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

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The concept that the whole is greater than the sum of its parts is known as _____.

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Mary Parker Follett thought of leadership as _____,rather than techniques.

(Multiple Choice)
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Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

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Information technology is the most recent subfield of the quantitative perspective.

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The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

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Which of the following is often considered the "father of the quality movement?"

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Contingency theory suggests that managers are more successful if they learn the best way to manage and motivate their employees,and then apply this knowledge in a universally consistent way.

(True/False)
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_____ refer to the influence of political and legal institutions on people and organizations.

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