Question 1

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 2

Weber's vision of organizations that would be managed on an impersonal,rational basis is called a(n)_____.

Accepted Answer

The answer of Weber's vision of organizations that would be...

Question 3

The humanistic perspective contains three subfields: scientific management,bureaucratic organizations and administrative principles.

Accepted Answer

A) True 
 B)False

Question 4

Six Sigma refers to an innovation mindset,used widely by Indian companies,that strives to meet customers' immediate needs quickly and inexpensively.

Accepted Answer

A) True 
 B)False

Question 5

Marr's management style reflects a belief in:

Accepted Answer

A)  theory Y. 
B)  theory X. 
C)  theory Z. 
D)  autocratic leadership. 
E)  none of these. 
A)  theory Y. 
B)  theory X. 
C)  theory Z. 
D)  autocratic leadership. 
E)  none of these.

Question 6

From the 1950s until today,which management perspective has remained the enduring?

Accepted Answer

A)  Systems 
B)  Qualitative 
C)  Scientific management 
D)  Quantitative 
E)  Humanistic 
A)  Systems 
B)  Qualitative 
C)  Scientific management 
D)  Quantitative 
E)  Humanistic

Question 7

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Accepted Answer

Harvard researchers,working under the di

Question 8

The most recent subfield of the quantitative perspective is _____,which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Accepted Answer

A)  operations research 
B)  operations management 
C)  information technology 
D)  systems thinking 
E)  infrastructure development 
A)  operations research 
B)  operations management 
C)  information technology 
D)  systems thinking 
E)  infrastructure development

Question 9

Max Weber felt selection of employees should be based on _____.

Accepted Answer

A)  education 
B)  competence 
C)  connections 
D)  political skills 
E)  efficient systems 
A)  education 
B)  competence 
C)  connections 
D)  political skills 
E)  efficient systems

Question 10

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Accepted Answer

A)  unity of command. 
B)  division of work. 
C)  unity of direction. 
D)  scalar chain. 
E)  quality management. 
A)  unity of command. 
B)  division of work. 
C)  unity of direction. 
D)  scalar chain. 
E)  quality management.

Question 11

The _____ view of management is an integration of the case and universalist viewpoints.

Accepted Answer

The answer of The _____ view of management is an...

Question 12

A historical perspective provides a narrower way of thinking,a way of searching for patterns and determining whether they recur across time periods.

Accepted Answer

A) True 
 B)False

Question 13

Airline CEOs,often look for patterns of movement within the airline industry,focusing on the qualities of rhythm,flow,direction,shape and networks of relationships.This type of activity,referred to as _____ thinking,allows a CEO to see the structures that underlie complex situations within the industry and company.

Accepted Answer

A)  systems 
B)  qualitative 
C)  quantitative 
D)  conceptual 
E)  contingency 
A)  systems 
B)  qualitative 
C)  quantitative 
D)  conceptual 
E)  contingency

Question 14

An innovation mindset that strives to consistently meet customers' immediate needs is referred to as:

Accepted Answer

A)  kaizen. 
B)  just-in-time control. 
C)  total quality management. 
D)  jugaad. 
E)  XY Theory. 
A)  kaizen. 
B)  just-in-time control. 
C)  total quality management. 
D)  jugaad. 
E)  XY Theory.

Question 15

The early study of management as we know it today began with what is now called the technology-driven workplace.

Accepted Answer

A) True 
 B)False

Question 16

With clear definitions of authority and responsibility,division of labour is one of the six characteristics of the Weberian bureaucracy.

Accepted Answer

A) True 
 B)False

Question 17

Describe the assumptions behind McGregor's Theory X and Theory Y.How do the theories relate to the classical perspective on management and early human relations ideas?

Accepted Answer

Refer to Exhibit 2.4 in the text for the

Question 18

Which of these is a major criticism of scientific management?

Accepted Answer

A)  It ignores the social context of work. 
B)  It ignores the impact of compensation on performance. 
C)  It overemphasizes individual differences. 
D)  It overemphasizes the intelligence of workers. 
E)  It emphasizes the social context of work. 
A)  It ignores the social context of work. 
B)  It ignores the impact of compensation on performance. 
C)  It overemphasizes individual differences. 
D)  It overemphasizes the intelligence of workers. 
E)  It emphasizes the social context of work.

Question 19

The bureaucratic organizations approach is a subfield within the _____.

Accepted Answer

A)  classical perspective 
B)  systems theory 
C)  scientific management 
D)  learning organization 
E)  management science view 
A)  classical perspective 
B)  systems theory 
C)  scientific management 
D)  learning organization 
E)  management science view

Question 20

The human resources perspective of management links motivation theories with _____.

Accepted Answer

A)  top management 
B)  employee tasks 
C)  floor managers 
D)  efficiencies 
E)  profit maximization 
A)  top management 
B)  employee tasks 
C)  floor managers 
D)  efficiencies 
E)  profit maximization

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Weber's vision of organizations that would be managed on an impersonal,rational basis is called a(n)_____.

The humanistic perspective contains three subfields: scientific management,bureaucratic organizations and administrative principles.

Six Sigma refers to an innovation mindset,used widely by Indian companies,that strives to meet customers' immediate needs quickly and inexpensively.

Marr's management style reflects a belief in:

From the 1950s until today,which management perspective has remained the enduring?

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

The most recent subfield of the quantitative perspective is _____,which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Max Weber felt selection of employees should be based on _____.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

The _____ view of management is an integration of the case and universalist viewpoints.

A historical perspective provides a narrower way of thinking,a way of searching for patterns and determining whether they recur across time periods.

An innovation mindset that strives to consistently meet customers' immediate needs is referred to as:

The early study of management as we know it today began with what is now called the technology-driven workplace.

With clear definitions of authority and responsibility,division of labour is one of the six characteristics of the Weberian bureaucracy.

Describe the assumptions behind McGregor's Theory X and Theory Y.How do the theories relate to the classical perspective on management and early human relations ideas?

Which of these is a major criticism of scientific management?

The bureaucratic organizations approach is a subfield within the _____.

The human resources perspective of management links motivation theories with _____.

Introduction to Management

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Change and Innovation

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Filters

Exam 2: The Evolution of Management Thinking

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Weber's vision of organizations that would be managed on an impersonal,rational basis is called a(n)_____.

The humanistic perspective contains three subfields: scientific management,bureaucratic organizations and administrative principles.

Six Sigma refers to an innovation mindset,used widely by Indian companies,that strives to meet customers' immediate needs quickly and inexpensively.

Marr's management style reflects a belief in:

From the 1950s until today,which management perspective has remained the enduring?

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

The most recent subfield of the quantitative perspective is _____,which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Max Weber felt selection of employees should be based on _____.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

The _____ view of management is an integration of the case and universalist viewpoints.

A historical perspective provides a narrower way of thinking,a way of searching for patterns and determining whether they recur across time periods.

An innovation mindset that strives to consistently meet customers' immediate needs is referred to as:

The early study of management as we know it today began with what is now called the technology-driven workplace.

With clear definitions of authority and responsibility,division of labour is one of the six characteristics of the Weberian bureaucracy.

Describe the assumptions behind McGregor's Theory X and Theory Y.How do the theories relate to the classical perspective on management and early human relations ideas?

Which of these is a major criticism of scientific management?

The bureaucratic organizations approach is a subfield within the _____.

The human resources perspective of management links motivation theories with _____.

Introduction to Management

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Change and Innovation

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Filters