Question 1

When a change involves multiple departments,top management support is especially important.

Accepted Answer

A) True 
 B)False  True

Question 2

Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education A

Question 3

_____ is defined as the adoption of a new idea or behaviour by an organization.

Accepted Answer

Organizational change

Question 4

The generation of novel ideas that may meet perceived needs,or respond to opportunities,for an organization is called _____.

Accepted Answer

A)  a search initiative 
B)  creativity 
C)  ideas championing 
D)  a great idea 
E)  strategic analysis 
A)  a search initiative 
B)  creativity 
C)  ideas championing 
D)  a great idea 
E)  strategic analysis

Question 5

A product change is a change in the organization's product or service outputs.

Accepted Answer

A) True 
 B)False

Question 6

Describe the five characteristics of creative people and organizations.

Accepted Answer

The five characteristics are c

Question 7

The role of the _____ is to prevent people in other innovation roles from adopting a weak idea.

Accepted Answer

A)  critic 
B)  inventor 
C)  sponsor 
D)  ombudsman 
E)  obstructionist 
A)  critic 
B)  inventor 
C)  sponsor 
D)  ombudsman 
E)  obstructionist

Question 8

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

Accepted Answer

A) True 
 B)False

Question 9

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Accepted Answer

A) True 
 B)False

Question 10

Explain the horizontal linkage model.

Accepted Answer

The horizontal linkage model is defined

Question 11

Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems.Which of the following is NOT a characteristic of a creative manager?

Accepted Answer

A)  Conceptual fluency and open mindedness 
B)  Originality 
C)  Focused approach 
D)  Commitment 
E)  All of these are characteristics. 
A)  Conceptual fluency and open mindedness 
B)  Originality 
C)  Focused approach 
D)  Commitment 
E)  All of these are characteristics.

Question 12

Skunkworks are a separate small,informal,highly autonomous and often secretive group that focuses on breakthrough ideas for the business.

Accepted Answer

A) True 
 B)False

Question 13

_____ is the lack of information about future events.

Accepted Answer

A)  Uncertainty 
B)  Risk 
C)  Worry 
D)  Stress 
E)  Change resistance 
A)  Uncertainty 
B)  Risk 
C)  Worry 
D)  Stress 
E)  Change resistance

Question 14

The application of behavioural science knowledge to improve an organization's health and effectiveness is known as _____ .

Accepted Answer

organizati

Question 15

List the five specific tactics that can be used to overcome employee resistance to change.

Accepted Answer

Communication and ed

Question 16

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well)to discuss problems or opportunities and plan for major change is called _____ .

Accepted Answer

large-grou

Question 17

Which of the following refers to the generation of novel solutions to perceived or unforeseen issues or problems?

Accepted Answer

A)  Problem solving 
B)  Organizational development 
C)  Creativity 
D)  Brainstorming 
E)  Perceived solution 
A)  Problem solving 
B)  Organizational development 
C)  Creativity 
D)  Brainstorming 
E)  Perceived solution

Question 18

_____ schedule materials to arrive at a company just as they are needed on the production line.

Accepted Answer

A)  Mass customization system 
B)  LIFO system 
C)  First-in-First-out system 
D)  Just-in-time inventory system 
E)  Last-in-First-out 
A)  Mass customization system 
B)  LIFO system 
C)  First-in-First-out system 
D)  Just-in-time inventory system 
E)  Last-in-First-out

Question 19

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out if not participating in the change?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education

Question 20

Which of the following is defined by Daft et al as the application of behavioural science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships and increase problem-solving capabilities?

Accepted Answer

A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage 
A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage

When a change involves multiple departments,top management support is especially important.

Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?

_____ is defined as the adoption of a new idea or behaviour by an organization.

The generation of novel ideas that may meet perceived needs,or respond to opportunities,for an organization is called _____.

A product change is a change in the organization's product or service outputs.

Describe the five characteristics of creative people and organizations.

The role of the _____ is to prevent people in other innovation roles from adopting a weak idea.

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Explain the horizontal linkage model.

Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems.Which of the following is NOT a characteristic of a creative manager?

Skunkworks are a separate small,informal,highly autonomous and often secretive group that focuses on breakthrough ideas for the business.

_____ is the lack of information about future events.

The application of behavioural science knowledge to improve an organization's health and effectiveness is known as _____ .

List the five specific tactics that can be used to overcome employee resistance to change.

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well)to discuss problems or opportunities and plan for major change is called _____ .

Which of the following refers to the generation of novel solutions to perceived or unforeseen issues or problems?

_____ schedule materials to arrive at a company just as they are needed on the production line.

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out if not participating in the change?

Which of the following is defined by Daft et al as the application of behavioural science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships and increase problem-solving capabilities?

Introduction to Management

The Evolution of Management Thinking

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Filters

Exam 11: Managing Change and Innovation

When a change involves multiple departments,top management support is especially important.

Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?

_____ is defined as the adoption of a new idea or behaviour by an organization.

The generation of novel ideas that may meet perceived needs,or respond to opportunities,for an organization is called _____.

A product change is a change in the organization's product or service outputs.

Describe the five characteristics of creative people and organizations.

The role of the _____ is to prevent people in other innovation roles from adopting a weak idea.

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Explain the horizontal linkage model.

Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems.Which of the following is NOT a characteristic of a creative manager?

Skunkworks are a separate small,informal,highly autonomous and often secretive group that focuses on breakthrough ideas for the business.

_____ is the lack of information about future events.

The application of behavioural science knowledge to improve an organization's health and effectiveness is known as _____ .

List the five specific tactics that can be used to overcome employee resistance to change.

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well)to discuss problems or opportunities and plan for major change is called _____ .

Which of the following refers to the generation of novel solutions to perceived or unforeseen issues or problems?

_____ schedule materials to arrive at a company just as they are needed on the production line.

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out if not participating in the change?

Which of the following is defined by Daft et al as the application of behavioural science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships and increase problem-solving capabilities?

Introduction to Management

The Evolution of Management Thinking

The Organization and Corporate Culture

The Dynamics of Alternative Organizational Forms

Managing in a Global Environment

Managing Ethics and Social Corporate Governance

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Small Business Start-Ups

Managing Corporate Diversity

Leadership

Managing Human Resources

Managing Communication

Leading Teams

Filters