Exam 17: Operations Management: Putting It All Together

Identify a true statement about process layouts.

Ucon Inc., a manufacturing company, handles all the supply chain functions on its own. This has resulted in an inefficient use of resources and delays in production. To resolve these issues, the management decides to hire external agencies to perform some operations. In this scenario, Ucon Inc. is most likely to adopt the strategy of _____.

Foodies Bakery is popular for the variety of bread and cookies it offers. Pistachio cookies are its best-selling product. In this scenario, pistachio cookies are an example of a(n) _____.

Dekak Motors, a car manufacturer, launches a new car that is priced much lower than other cars in the same segment. The firm is able to keep costs down by eliminating processes that do not add value to the product and by employing skilled workers who can perform multiple tasks. From the given information, it can be inferred that Dekak Motors most likely _____.

The tangible and intangible features of a product are sometimes referred to as _____.

A _____ falls between the product layout and the process layout.

Thermos Inc. recently acquired robots to make thermometers in its factory. Teresa, the CEO of Thermos, instructs her employees to use software to program the robots to build thermometers as efficiently as possible. In the context of the given information, Thermos Inc. most likely to use _____ to program the robots.

During the baseball season, the workers at Arenaz Stadium use mowing equipment to mow the baseball field. To ensure that the infield surface stays smooth and consistent, they use nail drags. The given scenario exemplifies the use of a _____.

Brendon, an employee of ADG Machinery, uses a software program that helps him test, analyze, and optimize his machine designs through computer simulations. While running the computer simulations, he corrects the flaws before approving the designs. In this scenario, Brendon uses _____.

The machinery used in a product layout is often highly specialized, designed to perform one specific task very efficiently.

ISO 14000 standards establish specific goals for environmental performance.

Daisy, the owner of a homemade chocolate shop, decides to switch from regular packaging material to recyclable packaging material. She also decides to change the lights in her store and install LED lights, which are more energy efficient. In the given scenario, Daisy has adopted _____.

Which of the following statements is true of operations managers?

An advantage of foreign outsourcing is that it simplifies value chains.

The term servicescape refers to the:

A _____ is the network of relationships that channels the flow of inputs, information, and financial resources through all of the processes directly or indirectly involved in producing goods and services and distributing them to customers.

_____ is an approach to quality improvement characterized by very ambitious quality goals, extensive training of employees, and a long-term commitment to working on quality-related issues.

_____ is a simple method incorporated into a production process designed to eliminate or greatly reduce errors.

Computer-integrated manufacturing (CIM) results when a:

In today's highly competitive global markets, operations managers: