Question 1

Which of the following statements is true of robots?

Accepted Answer

A)  They often perform jobs that most human workers find dangerous. 
B)  They assist managers in determining the critical path for a project. 
C)  They are invariably immobile and perform jobs at one position. 
D)  They are inflexible and cannot be reprogrammed to perform new tricks. 
A)  They often perform jobs that most human workers find dangerous. 
B)  They assist managers in determining the critical path for a project. 
C)  They are invariably immobile and perform jobs at one position. 
D)  They are inflexible and cannot be reprogrammed to perform new tricks.

Question 2

In the context of operations management, which of the following statements is true of the increasingly competitive and global nature of markets?

Accepted Answer

A)  There has been a significant decrease in green practices. 
B)  There is a higher inclination to exploit the environment. 
C)  There has been a shift from a cost perspective to a value perspective. 
D)  There is an increased preference for simplified supply chains. 
A)  There has been a significant decrease in green practices. 
B)  There is a higher inclination to exploit the environment. 
C)  There has been a shift from a cost perspective to a value perspective. 
D)  There is an increased preference for simplified supply chains.

Question 3

Prextos Corp., after incurring losses, decides to move its manufacturing unit to a foreign location where it would get labor at cheaper rates. In this scenario, Prextos Corp. is planning to employ _____ to cut down its losses.

Accepted Answer

A)  lean production 
B)  offshoring 
C)  vertical integration 
D)  outsourcing 
A)  lean production 
B)  offshoring 
C)  vertical integration 
D)  outsourcing

Question 4

During sales at her accessories store, Manila likes to display large signs in the store window to attract customers. She also puts up placards to display the reduced prices for all the items. This allows her to handle sales without increasing the number of sales staff. The given scenario exemplifies:

Accepted Answer

A)  enhancements in augmented reality. 
B)  implementation of green practices. 
C)  improvements in the servicescape. 
D)  implementation of poka-yokes. 
A)  enhancements in augmented reality. 
B)  implementation of green practices. 
C)  improvements in the servicescape. 
D)  implementation of poka-yokes.

Question 5

Krest Bank has installed over 50 ATMs across the city. Its customers can use these ATMs to deposit cash into their bank accounts at their convenience. In this scenario, Krest Bank offers its customers a _____.

Accepted Answer

A)  nondurable good 
B)  perishable product 
C)  service 
D)  process 
A)  nondurable good 
B)  perishable product 
C)  service 
D)  process

Question 6

An organization's _____ consists of the organizations, activities, and processes involved in the physical flow of goods, from the raw materials stage to the final consumer.

Accepted Answer

A)  servicescape 
B)  conversion path 
C)  supply chain 
D)  throughput 
A)  servicescape 
B)  conversion path 
C)  supply chain 
D)  throughput

Question 7

Nondurable goods are often _____.

Accepted Answer

A)  perishable 
B)  non-consumable 
C)  hard goods 
D)  long-lasting 
A)  perishable 
B)  non-consumable 
C)  hard goods 
D)  long-lasting

Question 8

Dazzling Inc., a cosmetics manufacturing company, introduces a moisturizer that is more expensive than similar products available in the market. The customers love its anti-ageing and anti-tanning features and do not mind spending more as they believe that the product is worth its price. As a result, the company makes a large profit from the sale of the new product. In this scenario, Dazzling has incorporated _____ in its business.

Accepted Answer

A)  effectiveness 
B)  efficiency 
C)  undifferentiated marketing 
D)  vertical integration 
A)  effectiveness 
B)  efficiency 
C)  undifferentiated marketing 
D)  vertical integration

Question 9

In the context of the location of facilities, the operations manager of a _____ is likely to choose a location based on the proximity to customers.

Accepted Answer

A)  publishing house 
B)  bank 
C)  food packaging plant 
D)  coal mine 
A)  publishing house 
B)  bank 
C)  food packaging plant 
D)  coal mine

Question 10

In the context of American business, which of the following statements is true of the changing scenario of operations management over the last five decades?

Accepted Answer

A)  The nonfarm labor force is increasingly joining the goods-producing sector. 
B)  The current trend in value chain design is to rely more on vertical integration and less on outsourcing and offshoring. 
C)  There has been a shift from mass customization to mass production. 
D)  There has been a fundamental shift away from the production of goods and toward the provision of services. 
A)  The nonfarm labor force is increasingly joining the goods-producing sector. 
B)  The current trend in value chain design is to rely more on vertical integration and less on outsourcing and offshoring. 
C)  There has been a shift from mass customization to mass production. 
D)  There has been a fundamental shift away from the production of goods and toward the provision of services.

Question 11

Unlike total quality management (TQM), Six Sigma:

Accepted Answer

A)  focuses on reducing the processing time of production activities. 
B)  uses advanced techniques that require a high level of expertise. 
C)  pursues a strategy of correcting mistakes rather than preventing defects. 
D)  emphasizes holding of large inventories of goods. 
A)  focuses on reducing the processing time of production activities. 
B)  uses advanced techniques that require a high level of expertise. 
C)  pursues a strategy of correcting mistakes rather than preventing defects. 
D)  emphasizes holding of large inventories of goods.

Question 12

Devon Construction Inc. is currently working on a residential construction project. Matt, the company's operations manager, is using an operations management tool that helps him see the relationships among all the activities required to complete the project. When an equipment breaks down, he realizes that certain tasks that are crucial for the overall completion of the project will not be completed on schedule. Using the operations management tool, he is able to estimate the additional time needed for the completion of the project. In the context of the given scenario, Matt is most likely using _____.

Accepted Answer

A)  the cause and effect diagram 
B)  the critical path method 
C)  line balancing 
D)  marginal analysis 
A)  the cause and effect diagram 
B)  the critical path method 
C)  line balancing 
D)  marginal analysis

Question 13

Outsourcing allows a firm to shed functions it does not perform well.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following factors has promoted change in operations management over the last five decades?

Accepted Answer

A)  Recognition of productivity as a source of competitive advantage 
B)  Adoption of a cost perspective 
C)  Rise of global opportunities 
D)  Increased inclination to exploit the environment 
A)  Recognition of productivity as a source of competitive advantage 
B)  Adoption of a cost perspective 
C)  Rise of global opportunities 
D)  Increased inclination to exploit the environment

Question 15

Which of the following is a disadvantage of holding large inventories?

Accepted Answer

A)  Increased ordering costs 
B)  Lack of protection against stock-outs 
C)  Additional holding costs 
D)  Irregular production schedules 
A)  Increased ordering costs 
B)  Lack of protection against stock-outs 
C)  Additional holding costs 
D)  Irregular production schedules

Question 16

Holding large inventories provides protection against stock-outs and lost sales.

Accepted Answer

A) True 
 B)False

Question 17

Operos Inc., a multinational company, decides to take charge of its social media advertising that was previously managed by another agency. This scenario best exemplifies _____.

Accepted Answer

A)  outsourcing 
B)  offshoring 
C)  vertical integration 
D)  content optimization 
A)  outsourcing 
B)  offshoring 
C)  vertical integration 
D)  content optimization

Question 18

The features that a product should include to appeal to its target customers are typically determined by marketing research.

Accepted Answer

A) True 
 B)False

Question 19

A _____ consists of the sequence of activities in a project that is expected to take the longest to complete.

Accepted Answer

A)  critical path 
B)  value chain 
C)  trade-off curve 
D)  servicescape 
A)  critical path 
B)  value chain 
C)  trade-off curve 
D)  servicescape

Question 20

Given the trend toward offshoring and outsourcing, value chains have become:

Accepted Answer

A)  subject to geographical constraints. 
B)  complex. 
C)  easy to manage. 
D)  risk-free. 
A)  subject to geographical constraints. 
B)  complex. 
C)  easy to manage. 
D)  risk-free.

Which of the following statements is true of robots?

In the context of operations management, which of the following statements is true of the increasingly competitive and global nature of markets?

Prextos Corp., after incurring losses, decides to move its manufacturing unit to a foreign location where it would get labor at cheaper rates. In this scenario, Prextos Corp. is planning to employ _____ to cut down its losses.

Krest Bank has installed over 50 ATMs across the city. Its customers can use these ATMs to deposit cash into their bank accounts at their convenience. In this scenario, Krest Bank offers its customers a _____.

An organization's _____ consists of the organizations, activities, and processes involved in the physical flow of goods, from the raw materials stage to the final consumer.

Nondurable goods are often _____.

In the context of the location of facilities, the operations manager of a _____ is likely to choose a location based on the proximity to customers.

In the context of American business, which of the following statements is true of the changing scenario of operations management over the last five decades?

Unlike total quality management (TQM), Six Sigma:

Outsourcing allows a firm to shed functions it does not perform well.

Which of the following factors has promoted change in operations management over the last five decades?

Which of the following is a disadvantage of holding large inventories?

Holding large inventories provides protection against stock-outs and lost sales.

Operos Inc., a multinational company, decides to take charge of its social media advertising that was previously managed by another agency. This scenario best exemplifies _____.

The features that a product should include to appeal to its target customers are typically determined by marketing research.

A _____ consists of the sequence of activities in a project that is expected to take the longest to complete.

Given the trend toward offshoring and outsourcing, value chains have become:

Business Now: Change Is the Only Constant

Economics: The Framework of Business

The World Marketplace: Business Without Borders

Business Ethics Social Responsibility: Doing Well by Doing Good

Business Communication: Creating Delivering Messages That Matter

Business Formation: Choosing the Form That Fits

Small Business Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring Using Funds to Maximize Value

Securities Markets: Trading Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top Quality Workforce

Managing Information Technology: Finding New Ways to Learn and Link

Appendix :personal-Finance-Appendix

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Exam 17: Operations Management: Putting It All Together

Which of the following statements is true of robots?

In the context of operations management, which of the following statements is true of the increasingly competitive and global nature of markets?

Prextos Corp., after incurring losses, decides to move its manufacturing unit to a foreign location where it would get labor at cheaper rates. In this scenario, Prextos Corp. is planning to employ _____ to cut down its losses.

Krest Bank has installed over 50 ATMs across the city. Its customers can use these ATMs to deposit cash into their bank accounts at their convenience. In this scenario, Krest Bank offers its customers a _____.

An organization's _____ consists of the organizations, activities, and processes involved in the physical flow of goods, from the raw materials stage to the final consumer.

Nondurable goods are often _____.

In the context of the location of facilities, the operations manager of a _____ is likely to choose a location based on the proximity to customers.

In the context of American business, which of the following statements is true of the changing scenario of operations management over the last five decades?

Unlike total quality management (TQM), Six Sigma:

Outsourcing allows a firm to shed functions it does not perform well.

Which of the following factors has promoted change in operations management over the last five decades?

Which of the following is a disadvantage of holding large inventories?

Holding large inventories provides protection against stock-outs and lost sales.

Operos Inc., a multinational company, decides to take charge of its social media advertising that was previously managed by another agency. This scenario best exemplifies _____.

The features that a product should include to appeal to its target customers are typically determined by marketing research.

A _____ consists of the sequence of activities in a project that is expected to take the longest to complete.

Given the trend toward offshoring and outsourcing, value chains have become:

Business Now: Change Is the Only Constant

Economics: The Framework of Business

The World Marketplace: Business Without Borders

Business Ethics Social Responsibility: Doing Well by Doing Good

Business Communication: Creating Delivering Messages That Matter

Business Formation: Choosing the Form That Fits

Small Business Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring Using Funds to Maximize Value

Securities Markets: Trading Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top Quality Workforce

Managing Information Technology: Finding New Ways to Learn and Link

Appendix :personal-Finance-Appendix

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