Exam 17: Operations Management: Putting It All Together

_____ refers to moving production or support processes to foreign countries.

Steagrillz, a restaurant, uses pleasant music and lighting along with an impressive décor to attract customers. In the context of servicescape, Steagrillz is trying to impress its customers with its _____.

During the 1970s, which of the following statements was true of global competition?

Robots maintain a consistently high level of performance.

GRT Logistics takes the help of the latest technology to get its processes done. It uses fully programmed systems for which human control is not required at all. These systems operate the machinery and equipment on their own to perform a variety of tasks. In this scenario, GRT Logistics has _____ its processes.

LightZone Inc., a manufacturer of LED lamps, uses a software to create programmed instructions for its automated equipment to ensure that its products are made as efficiently as possible. In this scenario, LightZone most likely uses _____ to program the automated equipment.

In process layouts, equipment is arranged according to the type of task performed.

When trying to ascertain the best approach to organize processes to produce a product, which of the following should be a consideration?

Mass production strategy:

A _____ doesn't require work to be performed in a specific sequence; instead, the product can be moved from one type of machinery to another in whatever sequence is necessary.

Robin, the owner of a pizzeria, follows a standard sequence of steps to make pizzas. Once an order is received, her team members prepare the base, add the sauce, add the toppings, and then bake the pizza. The workstations in the kitchen are fixed in a sequence that facilitates this process. Given this scenario, it can be inferred that Robin's pizzeria uses a _____.

Unlike a product layout, a process layout requires equipment to be arranged in a specific sequence.

Liam is the operations manager of a construction company. During a project, a shipment of rafters is delayed by a week. However, the delay does not worry Liam as it would not affect the project deadline. In the given scenario, it is most likely that the installation of rafters is an activity that:

MoneyMatters, a finance firm, provides support to HMD Inc. in payroll and other financial matters. Later, HMD decides to create an in-house finance department to manage its financial matters. In this scenario, MoneyMatters loses its business because of the _____ done by HMD Inc.

Dennis, a manager at Luis Bryan Inc., oversees the activities involved in creating the right products and services in the right quantities and distributing them to the right customers. His decisions have a major impact on the company's financial success. The given scenario illustrates operations management.

William is the owner of a made-to-order furniture shop. He maintains extensive catalogues of the designs and customizations that he offers. Once a customer places an order, William buys the required amount of raw materials from his regular suppliers and starts working on the order. From the given scenario, it can be inferred that William follows the _____.

In a cellular layout, cells are designed to be operated by a few workers who perform a wider array of tasks than assembly-line workers.

Magnus, an industrial engineer in a garment manufacturing company, introduced small procedures to detect errors in the production process. These procedures help workers spot mistakes in the garments before they are moved to the next stage. In the given scenario, Magnus most likely introduced _____.

Which of the following is a difference between total quality management (TQM) and Six Sigma?

Lara is the owner of an event management company. For every project, Lara makes a chart to keep a track of multiple tasks that need to be accomplished simultaneously. From her chart, she finds the sequence of activities that will take the longest to complete. This helps her keep an eye on the project and address any issues that may delay the project. In this scenario, it can be inferred that Lara most likely uses _____ to execute her projects on time.