Exam 17: Operations Management: Putting It All Together

Identify a factor that has promoted change in operations management over the last five decades.

In the context of operations management, effectiveness means finding ways to give customers more for their money while still making a profit.

Kidzo Inc., a toy car company, has several units in its factory. Each unit is dedicated to producing different parts of the toy cars. For example, it has a unit that makes wheels, a unit that makes steering wheels, a unit that makes the body of the cars, and a separate unit that assembles all the parts together. In this scenario, Kidzo Inc. uses a _____.

_____ takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

_____ first proposed the relationship between quality and business success in the early 1950s.

Which of the following exemplifies an improvement in a servicescape?

Identify a disadvantage of holding larger inventories.

In the context of operations management, a product does not include intangible features.

In the context of inventories, which of the following is a similarity between a manufacturing firm and a retail firm?

A product layout is used by firms that need to produce small batches of goods that require a degree of customization.

In the context of operations management, which of the following plays a supporting role in the process of production of goods?

Megan wants to start a company that makes handmade products. She has limited capital, and she does not want to spend it on maintaining a large inventory of raw materials. She plans to maintain only two weeks' worth of stock of finished goods as she does not want to end up with a large inventory of products that may not sell. Which of the following production systems would be most suitable for Megan's company?

Explain the significance of choosing a location for a business facility.

David works at Klambunk Motors, an automobile manufacturing company. Once a new automobile has been designed by the design team, David determines and finalizes all the activities required to manufacture and deliver the new automobiles to showrooms. In this scenario, David determines the _____ needed to transform the company's inputs into outputs.

Pamela, the accounts manager of Brian & Preston Corp., suggests the operations managers to move the production unit of the company to another country to reduce labor and utility costs. In this scenario, Pamela is suggesting _____ the company's production process.

Identify a true statement about services.

Abraham, an engineer at Softos Inc., wants to test his building designs for flaws and optimize them before submitting them to his clients. Which of the following software is most likely to be used by Abraham for this purpose?

Unlike the value chain, the supply chain:

In operations management, _____ means using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits.

Explain how operations managers responded to the need for quality after World War II.