Exam 5: Business Communication: Creating Delivering Messages That Matter

Ashlee, a human resource manager in a company, wants to introduce some changes in the leave policy of the company. However, the board of directors is reluctant to accept the changes as it feels that the changes will increase the attrition rate of the company. Which of the following communication barriers is Ashlee facing in the given scenario?

Jeffery is asked by his supervisor to prepare a presentation on company policies for the orientation program. Jeffrey covers all essential topics and removes any unnecessary information to avoid confusion. In the given scenario, Jeffery is:

Marion begins her presentation on waste management by sharing the story of a rival firm that gained significant economic benefits from waste segregation. In the given scenario, Marion uses a(n) _____ to open her presentation.

When George, an American, went to represent his company in a global conference held in Germany, he was unaware of the social practices of the host country. While talking to a German representative, he used the "ok" gesture, which is considered inappropriate in Germany. This created tension and uneasiness between him and the German representative. Which of the following communication barriers did George most likely face in the given scenario?

A business email should have a compelling subject line.

In the context of communication, taking notes helps one concentrate and listen better.

Texting is an example of a communication channel with high channel richness.

When giving a business presentation, which of the following practices is likely to alienate the audience?

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, 38% of meaning comes from tone of voice.

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, the body language of the speaker conveys maximum meaning to the listener.

Which of the following is an advantage of Google Presentations software?

Lawrence starts his presentation on a new project by comparing the project to a baby. He states that just as parents are careful while taking care of a new baby, managers should be careful during the initial stages of a project. In the given scenario, which of the following types of hooks does Lawrence use to open his presentation?

The content manager of a company wants to promote an inexperienced young employee to the position of assistant content manager over an experienced older employee. He does not feel the need to do a formal assessment of both employees' work history and their aptitude for the job. According to him, his team needs a young individual who is quick in his work. Which of the following biases does the content manager show in the given scenario?

In a business presentation, which of the following actions is likely to increase your credibility and persuasiveness?

Paulina, the CEO of a steel company, invites Joseph, the representative of a potential partner firm, to visit her company. She is careful not to stress on Joseph's religious background as a means to start off a conversation. Instead, she maintains a strictly professional conversation with Joseph and stays neutral to his religious background. Which of the following biases does Paulina avoid in the given scenario?

Which of the following communication channels should ideally be used when you need to reach a large audience with an important message?

Which of the following practices should ideally be followed when giving a business presentation?

Ideally, the opening of your business presentation will summarize your key points.

_____ is a form of communication that does not involve the use words.

The employees of Marconium Inc. often feel that they cannot comment on the management policies of the company even though there is no rule that prevents them from being critical of the management. In the given scenario, the employees of Marconium Inc. are facing a(n) _____.