Exam 5: Business Communication: Creating Delivering Messages That Matter

Voice mail is an example of a communication channel with low channel richness.

Which of the following statements is true about listening?

In the context of business communication, which of the following is a tip for an excellent email?

If you receive unwanted questions in the middle of your presentation, you should remind the questioner that there will be time for questions at the end.

As globalization gains speed, intercultural communication will:

Robert starts his presentation on business ethics by comparing the ethical policies of a business to an airplane ride without any turbulence. Just like the absence of turbulence makes the journey more enjoyable, ethical policies help ensure smooth functioning of the business. In the given scenario, Robert most likely uses a(n) _____to open his presentation.

Richard, the sales manager of a toy company, wanted to put forward an idea for improving the sales of the products to the board of directors. However, when he was presenting the idea in the monthly team meeting, the board members were not able to concentrate as they got distracted by Richard's slouched posture, his inability to look them in the eye, and his constant foot movement. In the given scenario, which of the following communication barriers prevented the board members from paying attention to Richard's idea?

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing (e.g., next steps, similar sections, questions).

In the context of business communication, identify a true statement about American culture.

Which of the following factors is likely to create a language barrier to communication?

Jake begins his presentation on malnutrition by giving an estimate of the amount of food that is wasted every day in the country. This makes the audience more attentive and responsive throughout Jake's presentation. In the given scenario, Jake uses _____ to open his presentation.

Which of the following communication channels should ideally be used when you must communicate lengthy or detailed uncontroversial information?

The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards, are called _____.

Uncomfortable chairs at a conference can create a(n) _____ to communication.

Studies suggest that three days after a presentation, people retain more from an oral presentation than from a visual presentation.

For making an effective business presentation, one should:

To decide the vocabulary and the complexity of a message, one must know the _____ of the audience.

Louis, a psychoanalyst, began his presentation on nonverbal communication by telling the story of a young boy who had the habit of sucking his thumb. He used this example to explain different behaviors that adults display in the workplace. In the given scenario, Louis used a(n) _____ to open his presentation.

A manager who does not use words such as "his," "young," "her," etc. in business communication is most likely trying to:

Which of the following statements is true of organizational barriers to communication?