Question 1

Which of the following statements follows the recommended guidelines for picking the right words for business communication?

Accepted Answer

A)  A manager who does not support his team is not a good manager. 
B)  Our team did not hit our sales goal. 
C)  We need a young and energetic person for this position. 
D)  The advertising budget was exceeded. 
A)  A manager who does not support his team is not a good manager. 
B)  Our team did not hit our sales goal. 
C)  We need a young and energetic person for this position. 
D)  The advertising budget was exceeded.

Question 2

Which of the following is a recommended practice to avoid race or ethnicity bias?

Accepted Answer

A)  Forgo any references to race or ethnicity. 
B)  Talk about a friend of yours who is of the same race or ethnicity as the listener. 
C)  Discuss a recent book you read about the pointlessness of racial issues. 
D)  Mention your affinity for all things associated with the race or ethnicity of the listener. 
A)  Forgo any references to race or ethnicity. 
B)  Talk about a friend of yours who is of the same race or ethnicity as the listener. 
C)  Discuss a recent book you read about the pointlessness of racial issues. 
D)  Mention your affinity for all things associated with the race or ethnicity of the listener.

Question 3

George, the CEO of a company, always uses examples from the Bible to convey his messages to his diverse workforce. He also favors employees who can quote verses from the Bible while talking to him. The non-Christian employees of the company, therefore, feel excluded. From the given information, it can be said that George shows _____.

Accepted Answer

A)  gender bias 
B)  ethnicity bias 
C)  age bias 
D)  disability bias 
A)  gender bias 
B)  ethnicity bias 
C)  age bias 
D)  disability bias

Question 4

In American culture, older people tend to experience negative age bias more often than younger people.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is true of cloud computing applications?

Accepted Answer

A)  They are green and require less capital. 
B)  They can be accessed without an Internet connection. 
C)  They are more expensive than applications such as Microsoft PowerPoint. 
D)  They are safe from hackers because they can only be accessed from a single device. 
A)  They are green and require less capital. 
B)  They can be accessed without an Internet connection. 
C)  They are more expensive than applications such as Microsoft PowerPoint. 
D)  They are safe from hackers because they can only be accessed from a single device.

Question 6

Kimberly starts a presentation on child safety by sharing that "more than 200 million children today are child laborers, and 73 million of these children are below 10 years. Can we do anything about these numbers?" This makes the audience attentive and responsive throughout the presentation. In the given scenario, which of the following types of hooks does Kimberly use to open her presentation?

Accepted Answer

A)  A simile 
B)  An engaging question 
C)  An anecdote 
D)  A startling statistic 
A)  A simile 
B)  An engaging question 
C)  An anecdote 
D)  A startling statistic

Question 7

Who among the following individuals uses nonverbal communication?

Accepted Answer

A)  Winston, who uses technical jargon that is often difficult for his colleagues to understand 
B)  Rudolf, who communicates with his employees through his secretary 
C)  Herbert, who maintains eye contact with his employees while talking to them 
D)  Brian, who has difficulty expressing his ideas because of language differences 
A)  Winston, who uses technical jargon that is often difficult for his colleagues to understand 
B)  Rudolf, who communicates with his employees through his secretary 
C)  Herbert, who maintains eye contact with his employees while talking to them 
D)  Brian, who has difficulty expressing his ideas because of language differences

Question 8

David, a German, and Rohit, an Indian, are representing their respective countries in a global summit. Unaware of each other's social practices, both David and Rohit are not able to communicate properly with each other. During lunch, Rohit eats bread with his hand, whereas David uses a fork and knife. This further reinforces their negative impression of each other. Which of the following communication barriers are David and Rohit facing in the given scenario?

Accepted Answer

A)  Perceptual barriers 
B)  Organizational barriers 
C)  Physical barriers 
D)  Cultural barriers 
A)  Perceptual barriers 
B)  Organizational barriers 
C)  Physical barriers 
D)  Cultural barriers

Question 9

Amanda, a client service executive in an advertising company, is unsure whether the business relations manager of a potential client is male or female. Therefore, while sending her proposal to the representative, Amanda chooses to address the person by his or her designation. In this scenario, which of the following biases does Amanda avoid?

Accepted Answer

A)  Race bias 
B)  Ethnicity bias 
C)  Age bias 
D)  Gender bias 
A)  Race bias 
B)  Ethnicity bias 
C)  Age bias 
D)  Gender bias

Question 10

During his English class, Ingrid was struggling to focus on the presentation given by his professor as the classroom was freezing cold. Also, the professor's table was creaking. In this scenario, both the cold atmosphere in the classroom and the creaking table are _____ to communication.

Accepted Answer

A)  perceptual barriers 
B)  physical barriers 
C)  body language barriers 
D)  organizational barriers 
A)  perceptual barriers 
B)  physical barriers 
C)  body language barriers 
D)  organizational barriers

Question 11

In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.

Accepted Answer

A)  noise 
B)  deflate 
C)  tardiness 
D)  clone 
A)  noise 
B)  deflate 
C)  tardiness 
D)  clone

Question 12

Which of the following practices is recommended for an effective business presentation?

Accepted Answer

A)  Introducing key ideas toward the end of the body of the presentation 
B)  Avoiding graphs and charts in the presentation 
C)  Citing trusted sources, specific data, and expert quotations 
D)  Avoiding specific examples and vivid comparisons 
A)  Introducing key ideas toward the end of the body of the presentation 
B)  Avoiding graphs and charts in the presentation 
C)  Citing trusted sources, specific data, and expert quotations 
D)  Avoiding specific examples and vivid comparisons

Question 13

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?

Accepted Answer

Answers will vary. In the business world

Question 14

George, the CEO of an electronics company, wants to invest in an experimental technology that could provide the company with a huge profit if it becomes successful. However, the board of directors is skeptical about the success of this technology and refuses to support George's proposal. Which of the following communication barriers does George face in the given scenario?

Accepted Answer

A)  A physical barrier 
B)  A perceptual barrier 
C)  An organizational barrier 
D)  A body language barrier 
A)  A physical barrier 
B)  A perceptual barrier 
C)  An organizational barrier 
D)  A body language barrier

Question 15

When writing a high-impact message, one should:

Accepted Answer

A)  consider how the audience will feel about the message. 
B)  consider what the audience will do with the message. 
C)  use passive voice wherever possible. 
D)  avoid using contractions, such as "don't" and "I'll." 
A)  consider how the audience will feel about the message. 
B)  consider what the audience will do with the message. 
C)  use passive voice wherever possible. 
D)  avoid using contractions, such as "don't" and "I'll."

Question 16

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

Accepted Answer

A)  perceptual barriers 
B)  language barriers 
C)  organizational barriers 
D)  physical barriers 
A)  perceptual barriers 
B)  language barriers 
C)  organizational barriers 
D)  physical barriers

Question 17

Ron, an employee of Orifeon Corporation, is involved in various fraudulent activities. His team members find out about Ron's behavior and report it to their manager, Jaden. Jaden decides to discuss this issue with Ron. In this scenario, which of the following communication channels is Jaden most likely to use?

Accepted Answer

A)  Telephone 
B)  Face-to-face meeting 
C)  Memo 
D)  Text message 
A)  Telephone 
B)  Face-to-face meeting 
C)  Memo 
D)  Text message

Question 18

In the context of creating and delivering successful verbal presentations, which of the following is a suggestion for effective hooks at the opening of a presentation?

Accepted Answer

A)  A question and answer session 
B)  Identifying familiar faces in the audience 
C)  A relevant simile 
D)  Use of passive voice 
A)  A question and answer session 
B)  Identifying familiar faces in the audience 
C)  A relevant simile 
D)  Use of passive voice

Question 19

Which of the following scenarios exemplifies a nonverbal communication that is most likely to have a negative impact on the outcome of a conversation?

Accepted Answer

A)  Tim leans forward while speaking to his project manager about his team's recent project outputs. 
B)  Angie maintains sustained eye contact with her firm's American client during her presentation. 
C)  Vincent maintains a low tone of voice when he is angry with his colleague, Keith. 
D)  Rudolph fidgets frequently when he delivers a PowerPoint presentation to his sales team. 
A)  Tim leans forward while speaking to his project manager about his team's recent project outputs. 
B)  Angie maintains sustained eye contact with her firm's American client during her presentation. 
C)  Vincent maintains a low tone of voice when he is angry with his colleague, Keith. 
D)  Rudolph fidgets frequently when he delivers a PowerPoint presentation to his sales team.

Question 20

When using block paragraphs in messages, one should:

Accepted Answer

A)  use single spacing. 
B)  indent the first sentence of paragraphs. 
C)  not use double space between paragraphs. 
D)  not use headings. 
A)  use single spacing. 
B)  indent the first sentence of paragraphs. 
C)  not use double space between paragraphs. 
D)  not use headings.

Which of the following statements follows the recommended guidelines for picking the right words for business communication?

Which of the following is a recommended practice to avoid race or ethnicity bias?

In American culture, older people tend to experience negative age bias more often than younger people.

Which of the following statements is true of cloud computing applications?

Who among the following individuals uses nonverbal communication?

During his English class, Ingrid was struggling to focus on the presentation given by his professor as the classroom was freezing cold. Also, the professor's table was creaking. In this scenario, both the cold atmosphere in the classroom and the creaking table are _____ to communication.

In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.

Which of the following practices is recommended for an effective business presentation?

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?

When writing a high-impact message, one should:

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

In the context of creating and delivering successful verbal presentations, which of the following is a suggestion for effective hooks at the opening of a presentation?

Which of the following scenarios exemplifies a nonverbal communication that is most likely to have a negative impact on the outcome of a conversation?

When using block paragraphs in messages, one should:

Business Now: Change Is the Only Constant

Economics: The Framework of Business

The World Marketplace: Business Without Borders

Business Ethics Social Responsibility: Doing Well by Doing Good

Business Formation: Choosing the Form That Fits

Small Business Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring Using Funds to Maximize Value

Securities Markets: Trading Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top Quality Workforce

Managing Information Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

Appendix :personal-Finance-Appendix

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Exam 5: Business Communication: Creating Delivering Messages That Matter

Which of the following statements follows the recommended guidelines for picking the right words for business communication?

Which of the following is a recommended practice to avoid race or ethnicity bias?

In American culture, older people tend to experience negative age bias more often than younger people.

Which of the following statements is true of cloud computing applications?

Who among the following individuals uses nonverbal communication?

During his English class, Ingrid was struggling to focus on the presentation given by his professor as the classroom was freezing cold. Also, the professor's table was creaking. In this scenario, both the cold atmosphere in the classroom and the creaking table are _____ to communication.

In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.

Which of the following practices is recommended for an effective business presentation?

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?

When writing a high-impact message, one should:

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

In the context of creating and delivering successful verbal presentations, which of the following is a suggestion for effective hooks at the opening of a presentation?

Which of the following scenarios exemplifies a nonverbal communication that is most likely to have a negative impact on the outcome of a conversation?

When using block paragraphs in messages, one should:

Business Now: Change Is the Only Constant

Economics: The Framework of Business

The World Marketplace: Business Without Borders

Business Ethics Social Responsibility: Doing Well by Doing Good

Business Formation: Choosing the Form That Fits

Small Business Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring Using Funds to Maximize Value

Securities Markets: Trading Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top Quality Workforce

Managing Information Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

Appendix :personal-Finance-Appendix

Filters