Exam 5: Business Communication: Creating Delivering Messages That Matter

Miguel has an idea for a new project management software application that can enhance the efficiency of his unit's operations. His supervisor has asked him to present his ideas to the entire unit. Miguel is excited about the opportunity, however, he is a little nervous because he has never presented in front of a big audience, such as his project unit. To mitigate his speech anxiety, Miguel should:

In the context of American culture, which of the following is one of the don'ts for better listening?

In-person presentation is a communication channel with high channel richness.

Olivia, the CEO of a company, generally uses words such as "she" and "her" to refer to managers and other employees. She also uses feminine examples in her presentations to the entire company. As a result, the male employees of the company feel excluded. Given this information, it can be concluded that Olivia shows _____.

Explain the significance of choosing the right communication channel.

Mixter Prix, a multinational company, wants to hire a new salesperson. It posts a job advertisement in a newspaper that states that the company is looking for an older individual who is creative and has a graduate degree in marketing. In the given scenario, Mixter Prix's advertisement shows _____.

Kenneth prepares a PowerPoint presentation for the board meeting by adding only the essential information and discarding any unnecessary details that could confuse the board members. He ensures to keep his sentences short but not at the expense of completeness. In the given scenario, which of the following communication guidelines is Jeffrey following?

As a listener, you are most likely to interpret the maximum meaning from a speaker's:

Andrew wants to give some constructive feedback to his superiors about improving the work environment. However, he is reluctant to do so because his supervisors are nonresponsive to team members' queries and suggestions. In the given scenario, Andrew faces a(n) _____.

When drafting an email intended for a recipient who is likely to feel positive about it, you should:

Which of the following statements is true of effective business communication?

Marvin, an assistant manager at a nonprofit organization, wanted to start a new project and required funds from his seniors. However, his seniors thought that he was not responsible enough to handle either the funds or the workload. They assumed him to be a carefree individual with a laid-back attitude toward work. Therefore, they rejected his request. In the given scenario, Marvin most likely faced _____.

In the context of nonverbal communication, leaning forward during a conversation is considered a sign of interest.

Jim, the CEO of a management firm, needs to deliver a presentation on work ethics to his employees. He has a thorough knowledge of his employees' educational backgrounds. He uses this knowledge to create a presentation that would convey the message to his employees. In the given scenario, which of the following communication guidelines is Jim following?

Which of the following practices is most likely to strike the right tone in a business message?

Lawrence wants to pursue a law degree in a renowned law school in her city. She writes an application to the dean of the school. However, she is unsure if the dean is male or female, and therefore, she decides to address the dean by his or her official title. In this scenario, which of the following biases is Lawrence avoiding?

In the context of communication channels, which of the following is a similarity between memos and email?

Effective communication happens when one transmits relevant meaning to one's audience.

Maverk, a human resources manager at a multinational company, has to explain the ethical policies of the company to a batch of new employees. To convey that the company has a low power distance, he says, "The manager who loses his temper must apologize." From the given statement, it can be inferred that Maverk does not follow the business communication guideline of _____.

Brian has decided to supplement his job application to Wendenlt Corporation with a cover letter to the senior manager of human resources. However, he knows neither the name nor the gender of the senior manager he wishes to address. In this scenario, which of the following is the most appropriate way Brian can address the recipient formally without displaying gender bias?