Exam 5: Business Communication: Creating Delivering Messages That Matter

A job listing that invites recent graduates to apply for the job illustrates:

Maurice, the marketing head of a nonprofit organization, always begins his presentation on a project by sharing lesser-known facts and figures about the impact of the relevant issue. This helps the members of the audience get a better picture of the importance of the issue and makes them more attentive. Given this information, it can be assumed that Maurice uses _____ to open his presentations.

To strike the right tone while writing a business message, it is suggested that an individual:

If an email is intended for a recipient who is likely to feel negative about it, you should end the email on a positive note.

The management of Minstrel Magik, an event management company, ensures to use gender-neutral language in its emails to both customers and employees. In the given scenario, it can be inferred that the management follows the business communication guideline of _____.

As a communication channel, _____ has the highest level of channel richness and is used when the message to be communicated is personal, emotional, or high-priority.

Rubin, a freelance software developer, has a meeting with an independent bakery owner to discuss a potential project. Before meeting with the client, Rubin does a thorough research on the client's business and the client's educational background. He develops his proposal accordingly, ensuring to use common words instead of technical jargon. In the given scenario, which of the following communication guidelines does Rubin follow?

Lumber Nu, a textile company, posts a job opening for a marketing manager in a newspaper. The advertisement states that the company requires young and dynamic individuals who would bring new ideas into the company. In the given scenario, Lumber Nu's advertisement shows _____.

Communication must be static and one-way rather than dynamic and two-way.

Maurice, a project manager, organizes a video conference in his office to discuss a new project with his team. During the meeting, his team members complain that his office is freezing cold and that they are not able to focus on the discussion. Which of the following types of communication barriers is Maurice's team experiencing in the given scenario?

Fiona, an industrial psychologist, is asked to give a presentation on the benefits of healthy colleague relationships to the employees of a textile company. In her presentation, Fiona uses various technical terms, all related to the subject of psychology, because of which the employees find it difficult to understand her and quickly lose interest in the presentation. In the given scenario, the employees of the textile company face a(n) _____ to communication.

Bill, a marketing analyst in Godren Inc., is required to address all employees of the company on their sales targets for the next fiscal quarter. To help employees get a clear understanding of their targets and to reduce pressure on them, Bill uses several jokes and innuendos that are not received well by his supervisors. In the given scenario, which of the following communication guidelines does Bill not take into consideration?

Briefly discuss how one can ensure effective communication in the business environment.

Callie, an assistant supervisor in an automobile company, wants to actively contribute to the growth of the company by suggesting some changes in its administrative policies. However, she does not get the opportunity to do so because of a high power distance in the company. In the given scenario, Callie faces a(n) _____.

_____ is a vibrant, compelling presentation style that grabs and holds the attention of the audience.

In the context of American culture, which of the following is one of the dos for better listening?

It is recommended that when giving a PowerPoint presentation, one should:

Fiola is undergoing a special training session to understand the theory of relativity. Mark, Fiola's tutor, conducts the training sessions for her. Mark uses jargon, and this makes it difficult for Fiola to comprehend the theory. In this scenario, which of the following communication barriers is most likely interfering with Fiola's understanding of the theory?

Which of the following statements is true of communication barriers?

Which of the following is a recommended practice for picking the right words for business communication?