Exam 5: Business Communication: Creating Delivering Messages That Matter

Which of the following statements is true about nonverbal communication?

Before starting a presentation on the employee healthcare initiative of his company, Leonard shares a real-life incident involving one of his friends who had benefited from the healthcare policy provided by her office. In the given scenario, Leonard uses a(n) _____ to open his presentation.

Nelson, the CEO of a company, holds a meeting with the board of directors that includes both male and female members. While addressing them, Nelson is careful to use phrases such as "Welcome board members" and "Dear stockholders" instead of solely using "he" or "she." In this scenario, which of the following biases is Nelson avoiding?

Which of the following statements avoids gender bias?

Paulina is constantly distracted by Samantha, her colleague, who always slouches in her chair during meetings, fiddles with papers and pens, and keeps cracking her knuckles while talking. In the given scenario, Paulina gets distracted by _____.

When drafting an email using block paragraphs, you should use single spacing between paragraphs.

Which of the following statements is true of business emails?

To deciding whether or not technical jargon can be used in a business presentation, the audience needs to be analyzed. One of the factors that should be considered to identify the audiences' needs is the _____ of the audience.

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?

In the context of the various roles employees take up in an organization, who among the following are least likely to spend most of their time listening?