Exam 5: Business Communication: Creating Delivering Messages That Matter

In the context of creating and delivering successful verbal presentations, which of the following is a tip for dynamic delivery?

In the context of active listening, one of the dos for better listening is the use of _____.

Which of the following tips should be considered while writing high-impact business messages?

Herbert, a finance analyst at a company, is asked to deliver a presentation to all employees of the company on the procedure involved in filing tax returns. He ensures to keep the language simple and does not use any financial jargon during the presentation. Instead, he uses commonly known terms to convey the message. Which of the following communication guidelines is Herbert following in the given scenario?

Which of the following communication channels helps your audience benefit from hearing your tone and how it changes through the chat?

Identify a true statement about nonverbal communication.

In the context of American culture, which of the following will be a benefit of eliminating negative age bias in hiring?

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

An advantage of Google Presentations software is that it is invulnerable to hackers.

American culture associates youth with creativity and independence.

Michael takes his business partner Denver, who hails from a South Asian country, for dinner to a fine-dining restaurant. He assumes that being a Christian, Denver would not have a problem with consuming alcohol. However, Michael is unaware that Denver is a teetotaler. Which of the following biases does Michael show in the given scenario?

The finance and the marketing department of a company are required to collaborate on a project. However, the two teams face significant challenges while trying to communicate with each other because of the use of jargon specific to each department. In the given scenario, which of the following communication barriers do the teams face?

With the help of examples, explain how nonverbal communication can magnify the impact of messages?

In the context of nonverbal communication, fidgeting during a conversation is likely to be considered a sign of:

What role does active listening play in an organization?

As globalization gains speed, intercultural communication will become less important to business success.

Michael has excellent oratory skills. He is well-spoken and very innovative. However, people are often distracted by his odd mannerisms while speaking, such as his constant foot movement, his slouched posture, and his habit of biting nails. In the given scenario, people get distracted because of _____ to communication.

_____ has high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

In the context of business communication, one should:

In the context of communication barriers, _____ can range from a document that looks like a wall of type to a room that's freezing cold.