Question 1

Which of the following is a positive consequence under operant conditioning?

Accepted Answer

A)  money-based reinforcement 
B)  performance feedback 
C)  routine pay for performance 
D)  social recognition 
A)  money-based reinforcement 
B)  performance feedback 
C)  routine pay for performance 
D)  social recognition

Question 2

What type of decision is synonymous with reward allocation?

Accepted Answer

A)  simultaneous decisions about when to reward people 
B)  sequential decisions about which outcomes will be rewarded 
C)  simultaneous decisions about individual perceptions and reward levels 
D)  sequential decisions about whom to reward and how and when to reward them 
A)  simultaneous decisions about when to reward people 
B)  sequential decisions about which outcomes will be rewarded 
C)  simultaneous decisions about individual perceptions and reward levels 
D)  sequential decisions about whom to reward and how and when to reward them

Question 3

In what type of environment are goal-setting programs easiest to implement?

Accepted Answer

A)  unpredictable 
B)  mature 
C)  stable 
D)  dynamic 
A)  unpredictable 
B)  mature 
C)  stable 
D)  dynamic

Question 4

Performance measurement problems include deficiency,unreliability and validity.

Accepted Answer

A) True 
 B)False

Question 5

What is the difference between "the what" and "how" of goal setting?

Accepted Answer

A)  input as compared to output equity perceptions in the goal setting process 
B)  clearly stated and consistent goal compared to the pathway to lead to the goal 
C)  a clear and consistent pathway compared to a clear,consistent and measureable goal 
D)  applicable to all employees as compared to multiple pathways 
A)  input as compared to output equity perceptions in the goal setting process 
B)  clearly stated and consistent goal compared to the pathway to lead to the goal 
C)  a clear and consistent pathway compared to a clear,consistent and measureable goal 
D)  applicable to all employees as compared to multiple pathways

Question 6

How can schedules of reinforcement be used in the work situation?

Accepted Answer

A weekly paycheque is a continuous sched

Question 7

Which of the following is NOT a characteristic of an effective performance appraisal system?

Accepted Answer

A)  self-correcting behaviour 
B)  reliability 
C)  validity 
D)  responsiveness 
A)  self-correcting behaviour 
B)  reliability 
C)  validity 
D)  responsiveness

Question 8

A fixed ratio of reinforcement is very similar to continuous reinforcement.

Accepted Answer

A) True 
 B)False

Question 9

Suppose two supervisors evaluated an employee's performance using the same set of rating scales but arrived at different conclusions or results.What does this suggest about the evaluation instrument?

Accepted Answer

A)  It is invalid. 
B)  It is sufficient. 
C)  It is unreliable. 
D)  It is unbiased. 
A)  It is invalid. 
B)  It is sufficient. 
C)  It is unreliable. 
D)  It is unbiased.

Question 10

Reward systems based upon entitlement encourage performance improvement.

Accepted Answer

A) True 
 B)False

Question 11

Match the following:
-Continuous

Accepted Answer

A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses 
A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses

Question 12

Which type of employee would most likely find it acceptable to be monitored electronically?

Accepted Answer

A)  one who is unclear of their task and role within the organization 
B)  one who has a strong commitment and identification with the organization 
C)  one who desires simplified supervision and independence 
D)  one who desires a minimal performance evaluations by his/her supervisor 
A)  one who is unclear of their task and role within the organization 
B)  one who has a strong commitment and identification with the organization 
C)  one who desires simplified supervision and independence 
D)  one who desires a minimal performance evaluations by his/her supervisor

Question 13

Which of the following best summarizes management by objectives (MBO)?

Accepted Answer

A)  facilitating interaction for setting goals,evaluating performance,and tracking progress 
B)  formulating corporate strategy and objectives 
C)  exerting superior control of subordinate behaviour 
D)  setting objectives for employees and following up 
A)  facilitating interaction for setting goals,evaluating performance,and tracking progress 
B)  formulating corporate strategy and objectives 
C)  exerting superior control of subordinate behaviour 
D)  setting objectives for employees and following up

Question 14

What belief is the basis of the social learning theory?

Accepted Answer

A)  Learning is strongly connected to need-based drives. 
B)  Learning occurs through observing other people and modelling their behaviour. 
C)  Learning occurs because of behavioural consequences. 
D)  Learning occurs based on group norms. 
A)  Learning is strongly connected to need-based drives. 
B)  Learning occurs through observing other people and modelling their behaviour. 
C)  Learning occurs because of behavioural consequences. 
D)  Learning occurs based on group norms.

Question 15

The two central ingredients in goal-setting programs are planning and evaluation.

Accepted Answer

A) True 
 B)False

Question 16

Which statement best summarizes how learning applies to the work environment?

Accepted Answer

A)  Learning is primarily ad hoc and accidental. 
B)  Learning is primarily a change in behaviour acquired through experience and knowledge. 
C)  Learning is primarily a cognitive activity. 
D)  Learning is primarily acquired through formal training programs. 
A)  Learning is primarily ad hoc and accidental. 
B)  Learning is primarily a change in behaviour acquired through experience and knowledge. 
C)  Learning is primarily a cognitive activity. 
D)  Learning is primarily acquired through formal training programs.

Question 17

What is a defining characteristic for the development of self-efficacy?

Accepted Answer

A)  the individual must pick easier tasks in order to become more successful 
B)  the individual must succeed at a challenging task 
C)  the individual must develop a strong internal source of control 
D)  the individual must develop a high degree of self-monitoring 
A)  the individual must pick easier tasks in order to become more successful 
B)  the individual must succeed at a challenging task 
C)  the individual must develop a strong internal source of control 
D)  the individual must develop a high degree of self-monitoring

Question 18

Mentoring relationships typically go through three phases.

Accepted Answer

A) True 
 B)False

Question 19

What is used when a random number of responses must be emitted before reinforcement occurs?

Accepted Answer

A)  fixed ratio schedule 
B)  variable interval schedule 
C)  fixed interval schedule 
D)  variable ratio schedule 
A)  fixed ratio schedule 
B)  variable interval schedule 
C)  fixed interval schedule 
D)  variable ratio schedule

Question 20

Organizations get the performance they reward,not the performance they want.

Accepted Answer

A) True 
 B)False

Which of the following is a positive consequence under operant conditioning?

What type of decision is synonymous with reward allocation?

In what type of environment are goal-setting programs easiest to implement?

Performance measurement problems include deficiency,unreliability and validity.

What is the difference between "the what" and "how" of goal setting?

How can schedules of reinforcement be used in the work situation?

Which of the following is NOT a characteristic of an effective performance appraisal system?

A fixed ratio of reinforcement is very similar to continuous reinforcement.

Suppose two supervisors evaluated an employee's performance using the same set of rating scales but arrived at different conclusions or results.What does this suggest about the evaluation instrument?

Reward systems based upon entitlement encourage performance improvement.

Match the following: -Continuous

Which type of employee would most likely find it acceptable to be monitored electronically?

Which of the following best summarizes management by objectives (MBO)?

What belief is the basis of the social learning theory?

The two central ingredients in goal-setting programs are planning and evaluation.

Which statement best summarizes how learning applies to the work environment?

What is a defining characteristic for the development of self-efficacy?

Mentoring relationships typically go through three phases.

What is used when a random number of responses must be emitted before reinforcement occurs?

Organizations get the performance they reward,not the performance they want.

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters

Exam 6: Learning and Performance Management

Which of the following is a positive consequence under operant conditioning?

What type of decision is synonymous with reward allocation?

In what type of environment are goal-setting programs easiest to implement?

Performance measurement problems include deficiency,unreliability and validity.

What is the difference between "the what" and "how" of goal setting?

How can schedules of reinforcement be used in the work situation?

Which of the following is NOT a characteristic of an effective performance appraisal system?

A fixed ratio of reinforcement is very similar to continuous reinforcement.

Suppose two supervisors evaluated an employee's performance using the same set of rating scales but arrived at different conclusions or results.What does this suggest about the evaluation instrument?

Reward systems based upon entitlement encourage performance improvement.

Match the following: -Continuous

Which type of employee would most likely find it acceptable to be monitored electronically?

Which of the following best summarizes management by objectives (MBO)?

What belief is the basis of the social learning theory?

The two central ingredients in goal-setting programs are planning and evaluation.

Which statement best summarizes how learning applies to the work environment?

What is a defining characteristic for the development of self-efficacy?

Mentoring relationships typically go through three phases.

What is used when a random number of responses must be emitted before reinforcement occurs?

Organizations get the performance they reward,not the performance they want.

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters