Question 1

Which statement summarizes the relationship between entitlement and work?

Accepted Answer

A)  The power of entitlement to rewards rests on a direct link between performance and rewards. 
B)  The concept of entitlement is not different from the meaning of earning. 
C)  Earning engenders passive,irresponsible behaviour. 
D)  Merit raises in some organizations have come to be viewed as entitlements and this has resulted in a reduction of their positive value. 
A)  The power of entitlement to rewards rests on a direct link between performance and rewards. 
B)  The concept of entitlement is not different from the meaning of earning. 
C)  Earning engenders passive,irresponsible behaviour. 
D)  Merit raises in some organizations have come to be viewed as entitlements and this has resulted in a reduction of their positive value.

Question 2

What is the most common reason for employees not making good use of feedback?

Accepted Answer

A)  They are experiencing times of stress. 
B)  They have a low level of agreement with supervisory evaluations. 
C)  They have been shown to have no relationship to improving job performance. 
D)  They decrease commitment to organizational goals. 
A)  They are experiencing times of stress. 
B)  They have a low level of agreement with supervisory evaluations. 
C)  They have been shown to have no relationship to improving job performance. 
D)  They decrease commitment to organizational goals.

Question 3

Match the following:
-Variable Ratio

Accepted Answer

A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses 
A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses

Question 4

Match the following:
-Fixed Ratio

Accepted Answer

A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses 
A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses

Question 5

What type of behaviour is required to achieve active engagement by an employee during performance appraisal?

Accepted Answer

A)  determining peer-competitive goals 
B)  demonstrating vulnerability and openness to challenges 
C)  being passive and compliant 
D)  challenging the supervisor's ideas about future development 
A)  determining peer-competitive goals 
B)  demonstrating vulnerability and openness to challenges 
C)  being passive and compliant 
D)  challenging the supervisor's ideas about future development

Question 6

Which statement best summarizes a key element in performance management?

Accepted Answer

A)  It is important that quantifiable behaviours are measured. 
B)  It is important that all important behaviours are measured. 
C)  It is important that qualitative behaviours are measured. 
D)  It is important that employees are aware of the goals assigned. 
A)  It is important that quantifiable behaviours are measured. 
B)  It is important that all important behaviours are measured. 
C)  It is important that qualitative behaviours are measured. 
D)  It is important that employees are aware of the goals assigned.

Question 7

Which statement indicates the difference between reinforcement and punishment?

Accepted Answer

A)  Reinforcement is positive while punishment is negative. 
B)  Reinforcement can be negative while punishment can be positive. 
C)  Reinforcement applies to extinction while punishment applies to behaviour. 
D)  Reinforcement is continuous while punishment is intermittent. 
A)  Reinforcement is positive while punishment is negative. 
B)  Reinforcement can be negative while punishment can be positive. 
C)  Reinforcement applies to extinction while punishment applies to behaviour. 
D)  Reinforcement is continuous while punishment is intermittent.

Question 8

What is characteristic of a work goal?

Accepted Answer

A)  task-specific 
B)  reasonable deadlines 
C)  gain-sharing responsibility 
D)  qualitative perspective 
A)  task-specific 
B)  reasonable deadlines 
C)  gain-sharing responsibility 
D)  qualitative perspective

Question 9

What is the difference between mentoring and tri-mentoring?

Accepted Answer

A)  In mentoring,a senior employee guides a junior employee,while more mentors are involved in tri-mentoring. 
B)  Traditional mentoring is proven to be much more successful in performance improvement than tri-mentoring. 
C)  Mentoring relates to unresolvable issues,while tri-mentoring is reactive mentoring. 
D)  Mentoring involves external attributions for poor performance while tri-mentoring involves internal attributions. 
A)  In mentoring,a senior employee guides a junior employee,while more mentors are involved in tri-mentoring. 
B)  Traditional mentoring is proven to be much more successful in performance improvement than tri-mentoring. 
C)  Mentoring relates to unresolvable issues,while tri-mentoring is reactive mentoring. 
D)  Mentoring involves external attributions for poor performance while tri-mentoring involves internal attributions.

Question 10

Ernie has not met his sales targets for several months and as a result is moved to a new store in an area that is far from his home.He now needs to drive to work rather than walk,his preferred method.What does this example illustrate?

Accepted Answer

A)  negative reinforcement 
B)  positive reinforcement 
C)  punishment 
D)  extinction 
A)  negative reinforcement 
B)  positive reinforcement 
C)  punishment 
D)  extinction

Question 11

What are characteristics of effective goals?

Accepted Answer

Goal characteristics that are

Question 12

Interpersonal involvement is a trait of feelers.

Accepted Answer

A) True 
 B)False

Question 13

What is a non-response approach that weakens behaviour?

Accepted Answer

A)  negative reinforcement 
B)  punishment 
C)  intermittent reinforcement 
D)  extinction 
A)  negative reinforcement 
B)  punishment 
C)  intermittent reinforcement 
D)  extinction

Question 14

What schedule of reinforcement produces a high rate of response that is vigorous,steady,and resistant to extinction?

Accepted Answer

A)  intermittent 
B)  fixed interval 
C)  variable 
D)  continuous 
A)  intermittent 
B)  fixed interval 
C)  variable 
D)  continuous

Question 15

Which of the following is an implication for an intuitor personality preference?

Accepted Answer

A)  interpersonal involvement 
B)  empirical data 
C)  practical applications 
D)  theoretical frameworks 
A)  interpersonal involvement 
B)  empirical data 
C)  practical applications 
D)  theoretical frameworks

Question 16

How can 360-degree feedback be improved?

Accepted Answer

A)  the addition of a full picture of an individual's performance 
B)  the addition of a self-reflection component 
C)  the addition of a systematic coaching component 
D)  the addition of performance review by superiors,peers,followers,and customers 
A)  the addition of a full picture of an individual's performance 
B)  the addition of a self-reflection component 
C)  the addition of a systematic coaching component 
D)  the addition of performance review by superiors,peers,followers,and customers

Question 17

If poor performance can't be attributed to work design or organizational process problems,then supervision should examine the employee.

Accepted Answer

A) True 
 B)False

Question 18

Match the following:
-Learning

Accepted Answer

A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition 
A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition

Question 19

Individual (or employee)goal setting should precede organizational goal setting.

Accepted Answer

A) True 
 B)False

Question 20

Which personality prefers decision making as well as interpersonal involvement?

Accepted Answer

A)  intuitor 
B)  feeler 
C)  thinker 
D)  introvert 
A)  intuitor 
B)  feeler 
C)  thinker 
D)  introvert

Which statement summarizes the relationship between entitlement and work?

What is the most common reason for employees not making good use of feedback?

Match the following: -Variable Ratio

Match the following: -Fixed Ratio

What type of behaviour is required to achieve active engagement by an employee during performance appraisal?

Which statement best summarizes a key element in performance management?

Which statement indicates the difference between reinforcement and punishment?

What is characteristic of a work goal?

What is the difference between mentoring and tri-mentoring?

Ernie has not met his sales targets for several months and as a result is moved to a new store in an area that is far from his home.He now needs to drive to work rather than walk,his preferred method.What does this example illustrate?

What are characteristics of effective goals?

Interpersonal involvement is a trait of feelers.

What is a non-response approach that weakens behaviour?

What schedule of reinforcement produces a high rate of response that is vigorous,steady,and resistant to extinction?

Which of the following is an implication for an intuitor personality preference?

How can 360-degree feedback be improved?

If poor performance can't be attributed to work design or organizational process problems,then supervision should examine the employee.

Match the following: -Learning

Individual (or employee)goal setting should precede organizational goal setting.

Which personality prefers decision making as well as interpersonal involvement?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters

Exam 6: Learning and Performance Management

Which statement summarizes the relationship between entitlement and work?

What is the most common reason for employees not making good use of feedback?

Match the following: -Variable Ratio

Match the following: -Fixed Ratio

What type of behaviour is required to achieve active engagement by an employee during performance appraisal?

Which statement best summarizes a key element in performance management?

Which statement indicates the difference between reinforcement and punishment?

What is characteristic of a work goal?

What is the difference between mentoring and tri-mentoring?

Ernie has not met his sales targets for several months and as a result is moved to a new store in an area that is far from his home.He now needs to drive to work rather than walk,his preferred method.What does this example illustrate?

What are characteristics of effective goals?

Interpersonal involvement is a trait of feelers.

What is a non-response approach that weakens behaviour?

What schedule of reinforcement produces a high rate of response that is vigorous,steady,and resistant to extinction?

Which of the following is an implication for an intuitor personality preference?

How can 360-degree feedback be improved?

If poor performance can't be attributed to work design or organizational process problems,then supervision should examine the employee.

Match the following: -Learning

Individual (or employee)goal setting should precede organizational goal setting.

Which personality prefers decision making as well as interpersonal involvement?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters