Question 1

Match the following:
-Fixed Interval

Accepted Answer

A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses 
A) Reinforcement following every response 
B) Reinforcement after a specific time has elapsed 
C) Reinforcement after a random time period 
D) Reinforcement after a fixed number of responses 
E) Reinforcement after a random number of responses

Question 2

What is NOT considered one of the four sources of task-specific self-efficacy critical to Bandura's social learning theory?

Accepted Answer

A)  prior experiences 
B)  behaviour models 
C)  assessment of current physical and emotional capabilities 
D)  intelligence quotient 
A)  prior experiences 
B)  behaviour models 
C)  assessment of current physical and emotional capabilities 
D)  intelligence quotient

Question 3

Match the following:
-Punishment

Accepted Answer

A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition 
A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition

Question 4

Match the following:
-Operant Conditioning

Accepted Answer

A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition 
A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition

Question 5

Match the following:
-Positive Consequences

Accepted Answer

A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition 
A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition

Question 6

At work,you do not respond to a co-worker's sarcastic comments but do compliment the sarcastic colleague for constructive comments.What approaches are you using?

Accepted Answer

A)  positive and negative consequences 
B)  positive consequences 
C)  extinction and positive reinforcement 
D)  extinction and negative reinforcement 
A)  positive and negative consequences 
B)  positive consequences 
C)  extinction and positive reinforcement 
D)  extinction and negative reinforcement

Question 7

Which of the following best summarizes Bandura's theory of social learning?

Accepted Answer

A)  task-specific self-efficacy 
B)  self-monitoring 
C)  continuous reinforcement 
D)  needs hierarchy 
A)  task-specific self-efficacy 
B)  self-monitoring 
C)  continuous reinforcement 
D)  needs hierarchy

Question 8

Who is the founder of operant conditioning?

Accepted Answer

A)  Drucker 
B)  Bandura 
C)  Jung 
D)  Skinner 
A)  Drucker 
B)  Bandura 
C)  Jung 
D)  Skinner

Question 9

As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated.What is NOT appropriate for use as positive reinforcement?

Accepted Answer

A)  providing no response or feedback when an employee fails to complete a task on time 
B)  increasing an employee's salary after evaluation 
C)  giving an employee a promotion after several outstanding performance reviews 
D)  allowing an employee to go home early but providing full pay 
A)  providing no response or feedback when an employee fails to complete a task on time 
B)  increasing an employee's salary after evaluation 
C)  giving an employee a promotion after several outstanding performance reviews 
D)  allowing an employee to go home early but providing full pay

Question 10

The more errors you make,the better,in terms of learning.

Accepted Answer

A) True 
 B)False

Question 11

There is no evidence that self-efficacy and social reinforcement will influence work behaviours.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following could be an outcome of punishment?

Accepted Answer

A)  job recognition 
B)  job security 
C)  job promotion 
D)  job demotion 
A)  job recognition 
B)  job security 
C)  job promotion 
D)  job demotion

Question 13

What is an important aspect of a mentoring relationship?

Accepted Answer

A)  coaching and counselling 
B)  peer feedback 
C)  disciplining the subordinate 
D)  formal training 
A)  coaching and counselling 
B)  peer feedback 
C)  disciplining the subordinate 
D)  formal training

Question 14

Operant conditioning is the process of modifying behaviour through rewards and punishments.

Accepted Answer

A) True 
 B)False

Question 15

What is the key component of the MBO?

Accepted Answer

A)  objectives 
B)  company mission 
C)  company vision 
D)  job description 
A)  objectives 
B)  company mission 
C)  company vision 
D)  job description

Question 16

A supervisor determined a reason for poor employee performance prior to speaking with the employee.What behaviour is the supervisor engaging?

Accepted Answer

A)  electronic performance monitoring 
B)  recency effect 
C)  fundamental attribution bias 
D)  self-evaluation of the employee 
A)  electronic performance monitoring 
B)  recency effect 
C)  fundamental attribution bias 
D)  self-evaluation of the employee

Question 17

You are the manager of a men's clothing department in a large department store.Thirteen sales associates report to you; all of them are experienced.Within the past week,two customers have complained about Ellen,a sales associate in the tie and fragrance section.No other complaints have been received concerning other sales associates.Ellen had never received complaints when she worked in other sections.Ellen has worked in the tie and fragrance section only one other time and that was only for a few days.What must the supervisor consider before jumping to a premature conclusion that Ellen is solely to blame?

Accepted Answer

A)  the reliability of the information as well as ensuring important aspects of performance are not overlooked 
B)  the rate of pay Ellen was receiving and the rate others were receiving 
C)  the consensus about Ellen's current performance 
D)  the customer distinctiveness and the accuracy of the information 
A)  the reliability of the information as well as ensuring important aspects of performance are not overlooked 
B)  the rate of pay Ellen was receiving and the rate others were receiving 
C)  the consensus about Ellen's current performance 
D)  the customer distinctiveness and the accuracy of the information

Question 18

FedEx has used multiple methods of performance appraisal.What is an example of one approach that is a more novel,non-traditional method?

Accepted Answer

A)  direct measures of performance (e.g.,number of boxes loaded per eight-hour shift) 
B)  employee evaluation of supervisors through a survey-feedback-action system 
C)  supervisor ratings of employees 
D)  subjective peer ratings 
A)  direct measures of performance (e.g.,number of boxes loaded per eight-hour shift) 
B)  employee evaluation of supervisors through a survey-feedback-action system 
C)  supervisor ratings of employees 
D)  subjective peer ratings

Question 19

Match the following:
-Extinction

Accepted Answer

A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition 
A) An attempt to weaken a behaviour by attaching no consequences 
B) A salary increase 
C) Behaviour change induced by either positive or negative consequences 
D) A one-week disciplinary layoff 
E) A change in behaviour acquired through knowledge acquisition

Question 20

An employee is asked to reconstruct his actions while working on a project and identify what worked well.What is occurring?

Accepted Answer

A)  after-events review 
B)  corrective action 
C)  performance management 
D)  360-degree feedback 
A)  after-events review 
B)  corrective action 
C)  performance management 
D)  360-degree feedback

Match the following: -Fixed Interval

What is NOT considered one of the four sources of task-specific self-efficacy critical to Bandura's social learning theory?

Match the following: -Punishment

Match the following: -Operant Conditioning

Match the following: -Positive Consequences

At work,you do not respond to a co-worker's sarcastic comments but do compliment the sarcastic colleague for constructive comments.What approaches are you using?

Which of the following best summarizes Bandura's theory of social learning?

Who is the founder of operant conditioning?

As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated.What is NOT appropriate for use as positive reinforcement?

The more errors you make,the better,in terms of learning.

There is no evidence that self-efficacy and social reinforcement will influence work behaviours.

Which of the following could be an outcome of punishment?

What is an important aspect of a mentoring relationship?

Operant conditioning is the process of modifying behaviour through rewards and punishments.

What is the key component of the MBO?

A supervisor determined a reason for poor employee performance prior to speaking with the employee.What behaviour is the supervisor engaging?

FedEx has used multiple methods of performance appraisal.What is an example of one approach that is a more novel,non-traditional method?

Match the following: -Extinction

An employee is asked to reconstruct his actions while working on a project and identify what worked well.What is occurring?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters

Exam 6: Learning and Performance Management

Match the following: -Fixed Interval

What is NOT considered one of the four sources of task-specific self-efficacy critical to Bandura's social learning theory?

Match the following: -Punishment

Match the following: -Operant Conditioning

Match the following: -Positive Consequences

At work,you do not respond to a co-worker's sarcastic comments but do compliment the sarcastic colleague for constructive comments.What approaches are you using?

Which of the following best summarizes Bandura's theory of social learning?

Who is the founder of operant conditioning?

As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated.What is NOT appropriate for use as positive reinforcement?

The more errors you make,the better,in terms of learning.

There is no evidence that self-efficacy and social reinforcement will influence work behaviours.

Which of the following could be an outcome of punishment?

What is an important aspect of a mentoring relationship?

Operant conditioning is the process of modifying behaviour through rewards and punishments.

What is the key component of the MBO?

A supervisor determined a reason for poor employee performance prior to speaking with the employee.What behaviour is the supervisor engaging?

FedEx has used multiple methods of performance appraisal.What is an example of one approach that is a more novel,non-traditional method?

Match the following: -Extinction

An employee is asked to reconstruct his actions while working on a project and identify what worked well.What is occurring?

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Managing Change

Career Management

Filters