Question 1

The attributes of an organization's outputs are determined by its ________ system.

Accepted Answer

A) production 
B) quality control 
C) efficiency 
D) distribution 
A) production 
B) quality control 
C) efficiency 
D) distribution

Question 2

The stock of materials, inputs, and parts an organization has on hand at a particular time is called its

Accepted Answer

A) total assets. 
B) intangible assets. 
C) inventory. 
D) material assets. 
A) total assets. 
B) intangible assets. 
C) inventory. 
D) material assets.

Question 3

Management experts recommend that an organization define its business in terms of the products it is producing, not in terms of the customer needs that it is attempting to satisfy.

Accepted Answer

A) True 
 B)False

Question 4

Explain why it is important for production systems to be responsive to customers, and list some of the operations management techniques that organizations adopt in order to increase their ability to be responsive.

Accepted Answer

Student answers and examples will vary b

Question 5

In the typical organization, increased efficiency leads to

Accepted Answer

A) higher operating costs. 
B) lower production costs. 
C) lower partial productivity. 
D) higher maintenance costs. 
A) higher operating costs. 
B) lower production costs. 
C) lower partial productivity. 
D) higher maintenance costs.

Question 6

A production process in which the product goes to whichever workstation is needed to perform the next operation is known as a ________ layout.

Accepted Answer

A) process 
B) fixed-position 
C) product 
D) cellular 
A) process 
B) fixed-position 
C) product 
D) cellular

Question 7

Total factor productivity equals

Accepted Answer

A) raw materials divided by labor costs. 
B) all inputs times all outputs. 
C) outputs divided by all inputs. 
D) capital expenditures divided by all inputs. 
A) raw materials divided by labor costs. 
B) all inputs times all outputs. 
C) outputs divided by all inputs. 
D) capital expenditures divided by all inputs.

Question 8

SmokeMaster Grills, a maker of home and commercial outdoor grills, shrank its ordering and delivery team by taking most of its operations online and increased its fleet of trucks to decrease delivery time. These actions can be described as

Accepted Answer

A) a JIT system. 
B) process reengineering. 
C) flexible manufacturing. 
D) total factor productivity. 
A) a JIT system. 
B) process reengineering. 
C) flexible manufacturing. 
D) total factor productivity.

Question 9

CustomCraft, an industrial fabricator, wants to measure the efficiency of the energy inputs at its factory. It needs to use a formula to calculate ________ productivity.

Accepted Answer

A) employee 
B) partial 
C) total factor 
D) labor 
A) employee 
B) partial 
C) total factor 
D) labor

Question 10

Which of the following typically represents the impact of increased quality on organizational performance?

Accepted Answer

A) increased reliability that leads to lower prices 
B) increased productivity that leads to lower costs 
C) higher prices that lead to lower profits 
D) higher costs that lead to higher profits 
A) increased reliability that leads to lower prices 
B) increased productivity that leads to lower costs 
C) higher prices that lead to lower profits 
D) higher costs that lead to higher profits

Question 11

A production process where the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence is known as

Accepted Answer

A) pull production. 
B) mass production. 
C) batch production. 
D) lean manufacturing. 
A) pull production. 
B) mass production. 
C) batch production. 
D) lean manufacturing.

Question 12

For the last decade, KayJay Toys has been using an overseas factory to make their hard plastic toys. However, the quality of the products has been in decline for the last several years. In addition to using cheaper materials, the factory uses an assembly process that is very quick but often results in uneven quality, with retailers returning 5 out of every 100 units as detective. The decreased quality is beginning to negatively impact KayJay's bottom line. What is KayJay's best course of action in order to save money and increase their profits?

Accepted Answer

A) KayJay should keep the manufacturer, but use a different method of packaging and shipping the toys. 
B) KayJay should switch to a different factory that uses better materials and processes, improving quality. 
C) KayJay should close their brick and mortar shops and switch to an online-only shopping model. 
D) KayJay should consult with the factory about using a different assembly method for the products. 
A) KayJay should keep the manufacturer, but use a different method of packaging and shipping the toys. 
B) KayJay should switch to a different factory that uses better materials and processes, improving quality. 
C) KayJay should close their brick and mortar shops and switch to an online-only shopping model. 
D) KayJay should consult with the factory about using a different assembly method for the products.

Question 13

Describe what is meant by flexible manufacturing systems. In addition to reducing costs, describe the other major advantage of a flexible manufacturing system.

Accepted Answer

Flexible manufacturing systems aim to re

Question 14

Sundeep is the owner of Celebration Florists, a chain of flower shops, and has been in business for five years. While Celebration is known for its quality arrangements and low prices, an older chain, Ruth's Flowers, consistently outperforms them on customer satisfaction measures. Celebration has a great website and a robust social media presence. The marketing department frequently sends out discount offers, generic follow-up letters, and conducts customer surveys by mail, but the business still receives only average customer service ratings. Meanwhile, Ruth's is known for having a loyal base of long-time, repeat customers. After using a new automated CRM system to collect customer data, Celebration's marketing manager, Celia, discovers that customers feel Celebration's service is a little "cold" and "by the numbers." What should Celebration do to improve its customer relationships?

Accepted Answer

A) offer personalized service to existing customers, such as specially designed arrangements and discounts 
B) run more ads on the local television stations so customers can see how beautiful Celebration's flowers are 
C) reduce employee hours so that Celebration can offer even lower prices than Ruth's 
D) focus on targeting corporate customers who are more likely to order multiple arrangements at once 
A) offer personalized service to existing customers, such as specially designed arrangements and discounts 
B) run more ads on the local television stations so customers can see how beautiful Celebration's flowers are 
C) reduce employee hours so that Celebration can offer even lower prices than Ruth's 
D) focus on targeting corporate customers who are more likely to order multiple arrangements at once

Question 15

A product layout is most likely to be used in making

Accepted Answer

A) custom furniture. 
B) cars. 
C) jet engines 
D) mining equipment. 
A) custom furniture. 
B) cars. 
C) jet engines 
D) mining equipment.

Question 16

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Accepted Answer

A) True 
 B)False

Question 17

Explain an advantage of using the JIT inventory system. Explain a disadvantage of using this system.

Accepted Answer

An advantage under the JIT inventory sys

Question 18

Labor productivity is equal to outputs divided by direct labor.

Accepted Answer

A) True 
 B)False

Question 19

Shoe Zoo, Inc., is a company that has chosen to use a JIT system. Their productivity will improve because the company can now

Accepted Answer

A) give quick feedback to suppliers of defective goods. 
B) respond quickly to increased customer demand. 
C) have a buffer stock of inventory available. 
D) store more raw material in less space. 
A) give quick feedback to suppliers of defective goods. 
B) respond quickly to increased customer demand. 
C) have a buffer stock of inventory available. 
D) store more raw material in less space.

Question 20

When setup times for complex production equipment is reduced

Accepted Answer

A) efficiency of the production unit goes down. 
B) time spent in producing something will increase. 
C) flexible manufacturing techniques become irrelevant. 
D) employees have to be paid for nonproductive time. 
A) efficiency of the production unit goes down. 
B) time spent in producing something will increase. 
C) flexible manufacturing techniques become irrelevant. 
D) employees have to be paid for nonproductive time.

The attributes of an organization's outputs are determined by its ________ system.

The stock of materials, inputs, and parts an organization has on hand at a particular time is called its

Management experts recommend that an organization define its business in terms of the products it is producing, not in terms of the customer needs that it is attempting to satisfy.

Explain why it is important for production systems to be responsive to customers, and list some of the operations management techniques that organizations adopt in order to increase their ability to be responsive.

In the typical organization, increased efficiency leads to

A production process in which the product goes to whichever workstation is needed to perform the next operation is known as a ________ layout.

Total factor productivity equals

SmokeMaster Grills, a maker of home and commercial outdoor grills, shrank its ordering and delivery team by taking most of its operations online and increased its fleet of trucks to decrease delivery time. These actions can be described as

CustomCraft, an industrial fabricator, wants to measure the efficiency of the energy inputs at its factory. It needs to use a formula to calculate ________ productivity.

Which of the following typically represents the impact of increased quality on organizational performance?

A production process where the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence is known as

Describe what is meant by flexible manufacturing systems. In addition to reducing costs, describe the other major advantage of a flexible manufacturing system.

A product layout is most likely to be used in making

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Explain an advantage of using the JIT inventory system. Explain a disadvantage of using this system.

Labor productivity is equal to outputs divided by direct labor.

Shoe Zoo, Inc., is a company that has chosen to use a JIT system. Their productivity will improve because the company can now

When setup times for complex production equipment is reduced

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Filters

Exam 14: Operations Management: Managing Vital Operations and Processes

The attributes of an organization's outputs are determined by its ________ system.

The stock of materials, inputs, and parts an organization has on hand at a particular time is called its

Management experts recommend that an organization define its business in terms of the products it is producing, not in terms of the customer needs that it is attempting to satisfy.

Explain why it is important for production systems to be responsive to customers, and list some of the operations management techniques that organizations adopt in order to increase their ability to be responsive.

In the typical organization, increased efficiency leads to

A production process in which the product goes to whichever workstation is needed to perform the next operation is known as a ________ layout.

Total factor productivity equals

SmokeMaster Grills, a maker of home and commercial outdoor grills, shrank its ordering and delivery team by taking most of its operations online and increased its fleet of trucks to decrease delivery time. These actions can be described as

CustomCraft, an industrial fabricator, wants to measure the efficiency of the energy inputs at its factory. It needs to use a formula to calculate ________ productivity.

Which of the following typically represents the impact of increased quality on organizational performance?

A production process where the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence is known as

Describe what is meant by flexible manufacturing systems. In addition to reducing costs, describe the other major advantage of a flexible manufacturing system.

A product layout is most likely to be used in making

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Explain an advantage of using the JIT inventory system. Explain a disadvantage of using this system.

Labor productivity is equal to outputs divided by direct labor.

Shoe Zoo, Inc., is a company that has chosen to use a JIT system. Their productivity will improve because the company can now

When setup times for complex production equipment is reduced

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Filters