Question 1

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of

Accepted Answer

A) top management. 
B) middle management. 
C) first-line supervisors. 
D) customers. 
A) top management. 
B) middle management. 
C) first-line supervisors. 
D) customers.

Question 2

The management of any aspect of production that transforms inputs into finished outputs is known as ________ management.

Accepted Answer

A) quality control 
B) production system 
C) operations 
D) reengineering 
A) quality control 
B) production system 
C) operations 
D) reengineering

Question 3

Flexible manufacturing is a technique that attempts to reduce ________ in the production system.

Accepted Answer

A) total manufacturing time 
B) number of workers needed 
C) production-line errors 
D) machine setup costs 
A) total manufacturing time 
B) number of workers needed 
C) production-line errors 
D) machine setup costs

Question 4

List the three major facilities layouts, and describe what sorts of products each is best suited for.

Accepted Answer

In a product layout, machines are organi

Question 5

A plastic toy manufacturer gets orders from customers with different size, material, and thickness requirements, forcing the workers to frequently change the equipment. Flexible manufacturing will be ideal in this case because

Accepted Answer

A) large numbers of the same type may be produced. 
B) cheaper raw material may now be used. 
C) the time required to set up equipment is reduced. 
D) customers will now agree to use caps of the same size. 
A) large numbers of the same type may be produced. 
B) cheaper raw material may now be used. 
C) the time required to set up equipment is reduced. 
D) customers will now agree to use caps of the same size.

Question 6

A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is

Accepted Answer

A) customer relationship management. 
B) total quantity management. 
C) customer database management. 
D) customer-technology interface. 
A) customer relationship management. 
B) total quantity management. 
C) customer database management. 
D) customer-technology interface.

Question 7

In production process, a mainframe computer assembly line is an example of a ________ facilities layout.

Accepted Answer

A) product 
B) process 
C) fixed-position 
D) flexible manufacturing 
A) product 
B) process 
C) fixed-position 
D) flexible manufacturing

Question 8

Discuss the link between customer responsiveness and an organization's production system.

Accepted Answer

Managers try to design production system

Question 9

"Efficiency" refers to goods and services that are reliable, dependable, and satisfying and that do the job they were designed for.

Accepted Answer

A) True 
 B)False

Question 10

Which type of layout is best suited for custom-made products?

Accepted Answer

A) process layout 
B) product layout 
C) fixed-position layout 
D) batch layout 
A) process layout 
B) product layout 
C) fixed-position layout 
D) batch layout

Question 11

What are the ethical implications of adoption of techniques like JIT, flexible manufacturing, self-managed work teams, and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

Accepted Answer

Student answers will vary but should dem

Question 12

A fixed-position layout is most likely to be used in production of

Accepted Answer

A) prefab homes. 
B) patio furniture. 
C) food packaging. 
D) soft home goods. 
A) prefab homes. 
B) patio furniture. 
C) food packaging. 
D) soft home goods.

Question 13

A ________ system is one that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs.

Accepted Answer

A) production 
B) quality control management 
C) reengineering 
D) line management 
A) production 
B) quality control management 
C) reengineering 
D) line management

Question 14

Which of the following describes self-managing work teams?

Accepted Answer

A) Members are too specialized to fill in for absent coworkers. 
B) Each member reports to two first-line managers. 
C) Cost savings arise from eliminating supervisors. 
D) Members misuse the greater autonomy given to them. 
A) Members are too specialized to fill in for absent coworkers. 
B) Each member reports to two first-line managers. 
C) Cost savings arise from eliminating supervisors. 
D) Members misuse the greater autonomy given to them.

Question 15

Ramelle, an executive with AmericaMoves Mini-Storage, wants to compare her firm's efficiency to that of its competitors. To do so, she should

Accepted Answer

A) assess the financial ratios of the firm versus the competition. 
B) compare the firm's labor productivity to that of the competition. 
C) compare the amount of materials used to that of the competition. 
D) conduct a survey of customers' opinions about the firm's efficiency. 
A) assess the financial ratios of the firm versus the competition. 
B) compare the firm's labor productivity to that of the competition. 
C) compare the amount of materials used to that of the competition. 
D) conduct a survey of customers' opinions about the firm's efficiency.

Question 16

A disadvantage of a JIT system is that it

Accepted Answer

A) increases inventory turnover. 
B) reduces inventory holding costs. 
C) ties up much capital in inventory. 
D) leaves no buffer stock in inventory. 
A) increases inventory turnover. 
B) reduces inventory holding costs. 
C) ties up much capital in inventory. 
D) leaves no buffer stock in inventory.

Question 17

The main responsibility of operations managers is to manage the three stages of production ranging from

Accepted Answer

A) acquisition of inputs to control of conversion processes. 
B) acquisition of inputs to disposal of goods and services. 
C) control of conversion processes to disposal of goods and services. 
D) disposal of goods and services to customer relationship management. 
A) acquisition of inputs to control of conversion processes. 
B) acquisition of inputs to disposal of goods and services. 
C) control of conversion processes to disposal of goods and services. 
D) disposal of goods and services to customer relationship management.

Question 18

Discuss the ways in which CRM can improve marketing in a company.

Accepted Answer

As a CRM system processes information ab

Question 19

At a manufacturing unit for leather handbags, there are many stations located in a row. At the first station, the pattern pieces are cut; at the second, the bag body is sewn together; at the third, the straps and fasteners are attached; at the fourth, seams are checked; and at the fifth, the product is packed. This unit is an example of ________ layout.

Accepted Answer

A) process 
B) product 
C) fixed-position 
D) flexible 
A) process 
B) product 
C) fixed-position 
D) flexible

Question 20

What is one way a CRM system can improve marketing?

Accepted Answer

A) It allows IT employees to secretly infiltrate and target customers' social media accounts. 
B) It allows marketing manager access to detailed customer profiles and purchase histories. 
C) It gives managers a general idea of the changes they need to make to improve efficiency. 
D) It reduces the time needed for compiling customer data, giving staff more free time. 
A) It allows IT employees to secretly infiltrate and target customers' social media accounts. 
B) It allows marketing manager access to detailed customer profiles and purchase histories. 
C) It gives managers a general idea of the changes they need to make to improve efficiency. 
D) It reduces the time needed for compiling customer data, giving staff more free time.

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of

The management of any aspect of production that transforms inputs into finished outputs is known as ________ management.

Flexible manufacturing is a technique that attempts to reduce ________ in the production system.

List the three major facilities layouts, and describe what sorts of products each is best suited for.

A plastic toy manufacturer gets orders from customers with different size, material, and thickness requirements, forcing the workers to frequently change the equipment. Flexible manufacturing will be ideal in this case because

A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is

In production process, a mainframe computer assembly line is an example of a ________ facilities layout.

Discuss the link between customer responsiveness and an organization's production system.

"Efficiency" refers to goods and services that are reliable, dependable, and satisfying and that do the job they were designed for.

Which type of layout is best suited for custom-made products?

What are the ethical implications of adoption of techniques like JIT, flexible manufacturing, self-managed work teams, and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

A fixed-position layout is most likely to be used in production of

A ________ system is one that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs.

Which of the following describes self-managing work teams?

Ramelle, an executive with AmericaMoves Mini-Storage, wants to compare her firm's efficiency to that of its competitors. To do so, she should

A disadvantage of a JIT system is that it

The main responsibility of operations managers is to manage the three stages of production ranging from

Discuss the ways in which CRM can improve marketing in a company.

What is one way a CRM system can improve marketing?

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

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Exam 14: Operations Management: Managing Vital Operations and Processes

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of

The management of any aspect of production that transforms inputs into finished outputs is known as ________ management.

Flexible manufacturing is a technique that attempts to reduce ________ in the production system.

List the three major facilities layouts, and describe what sorts of products each is best suited for.

A plastic toy manufacturer gets orders from customers with different size, material, and thickness requirements, forcing the workers to frequently change the equipment. Flexible manufacturing will be ideal in this case because

A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is

In production process, a mainframe computer assembly line is an example of a ________ facilities layout.

Discuss the link between customer responsiveness and an organization's production system.

"Efficiency" refers to goods and services that are reliable, dependable, and satisfying and that do the job they were designed for.

Which type of layout is best suited for custom-made products?

What are the ethical implications of adoption of techniques like JIT, flexible manufacturing, self-managed work teams, and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

A fixed-position layout is most likely to be used in production of

A ________ system is one that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs.

Which of the following describes self-managing work teams?

Ramelle, an executive with AmericaMoves Mini-Storage, wants to compare her firm's efficiency to that of its competitors. To do so, she should

A disadvantage of a JIT system is that it

The main responsibility of operations managers is to manage the three stages of production ranging from

Discuss the ways in which CRM can improve marketing in a company.

What is one way a CRM system can improve marketing?

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Filters