Question 1

"The actions taken to meet the needs of customers" refers to

Accepted Answer

A) a mission statement. 
B) quality assessment. 
C) quality control. 
D) responsiveness. 
A) a mission statement. 
B) quality assessment. 
C) quality control. 
D) responsiveness.

Question 2

Which of the following will typically lead to making the highest profits?

Accepted Answer

A) higher prices and higher costs 
B) lower prices and lower costs 
C) higher prices and lower costs 
D) lower prices and higher costs 
A) higher prices and higher costs 
B) lower prices and lower costs 
C) higher prices and lower costs 
D) lower prices and higher costs

Question 3

In the production process, assembly of a mainframe computer would most likely use a ________ layout.

Accepted Answer

A) flexible 
B) process 
C) fixed-position 
D) product 
A) flexible 
B) process 
C) fixed-position 
D) product

Question 4

A problem associated with total factor productivity is that

Accepted Answer

A) some inputs cannot be factored in. 
B) the calculation is too cumbersome. 
C) it focuses on specific inputs. 
D) each input is measured in different units. 
A) some inputs cannot be factored in. 
B) the calculation is too cumbersome. 
C) it focuses on specific inputs. 
D) each input is measured in different units.

Question 5

The responsibilities of a member of a self-managed work team are generally those of ________ in a non-self-managed work team.

Accepted Answer

A) assembly line workers 
B) non-managerial employees 
C) top-level managers 
D) first-line managers 
A) assembly line workers 
B) non-managerial employees 
C) top-level managers 
D) first-line managers

Question 6

What is one way in which a reputation for offering high quality products benefits a company?

Accepted Answer

A) It allows the company to remain competitive in its market 
B) It leads to the company attracting more and better investors 
C) It allows the company to charge more for its products 
D) It leads to a happier and more productive workforce 
A) It allows the company to remain competitive in its market 
B) It leads to the company attracting more and better investors 
C) It allows the company to charge more for its products 
D) It leads to a happier and more productive workforce

Question 7

Although a process layout often reduces efficiency, it is preferred for manufacturing custom products because

Accepted Answer

A) it is more cost effective. 
B) it provides increased flexibility. 
C) standardization is impossible. 
D) it reduces mistakes made by workers. 
A) it is more cost effective. 
B) it provides increased flexibility. 
C) standardization is impossible. 
D) it reduces mistakes made by workers.

Question 8

List the five attributes customers prefer in a product, and explain the central problem managers face in attempting to accommodate these preferences.

Accepted Answer

Given that satisfying customer demands i

Question 9

Explain why self-managed work teams can boost efficiency. If a firm is considering creating self-managed work teams, how should it prepare workers?

Accepted Answer

Self-managed work teams can increase pro

Question 10

A JIT inventory system is likely to result in

Accepted Answer

A) a buffer stock of inventory. 
B) additional inventory holding costs. 
C) increased inventory turnover. 
D) decreased service levels. 
A) a buffer stock of inventory. 
B) additional inventory holding costs. 
C) increased inventory turnover. 
D) decreased service levels.

Question 11

In measuring the total factor productivity of an organization, which of the following is an example of the contribution of the raw materials to output production?

Accepted Answer

A) number of tons of iron ore required to make one ton of steel 
B) total number of units of energy consumed 
C) number of man hours required to process raw materials 
D) total number of employees required to operate the machinery 
A) number of tons of iron ore required to make one ton of steel 
B) total number of units of energy consumed 
C) number of man hours required to process raw materials 
D) total number of employees required to operate the machinery

Question 12

The outputs of an organization divided by all of its inputs is called its ________ productivity.

Accepted Answer

A) total factor 
B) total labor 
C) partial 
D) total capital 
A) total factor 
B) total labor 
C) partial 
D) total capital

Question 13

When a company implements after-sales service and support CRM software, salespeople

Accepted Answer

A) have more time to focus on increasing sales because the system does customer support for them. 
B) have instant access to a record of everything that occurred during online customer interactions. 
C) are required to manually track and document every customer's case history and preferences. 
D) are in a much better position to respond to customers' needs and build customer loyalty. 
A) have more time to focus on increasing sales because the system does customer support for them. 
B) have instant access to a record of everything that occurred during online customer interactions. 
C) are required to manually track and document every customer's case history and preferences. 
D) are in a much better position to respond to customers' needs and build customer loyalty.

Question 14

Define process reengineering, and explain how it can lead to dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Accepted Answer

Process reengineering is the fundamental

Question 15

Management writers recommend that an organization should define its business in terms of its

Accepted Answer

A) technology. 
B) company vision. 
C) branding. 
D) customer needs. 
A) technology. 
B) company vision. 
C) branding. 
D) customer needs.

Question 16

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

Accepted Answer

A) True 
 B)False

Question 17

Much time is lost when a washer ring manufacturer changes the settings in the equipment from those for cars to those for trucks. Which of the following will help it save time?

Accepted Answer

A) flexible manufacturing 
B) self-managed teams 
C) process layout 
D) product layout 
A) flexible manufacturing 
B) self-managed teams 
C) process layout 
D) product layout

Question 18

Parts arrive at the stage of the production process just when they are needed with a ________ inventory system.

Accepted Answer

A) raw materials 
B) work-in-process 
C) finished goods 
D) JIT 
A) raw materials 
B) work-in-process 
C) finished goods 
D) JIT

Question 19

The way in which machines, robots, and people are grouped together in the production process is known as

Accepted Answer

A) kanban. 
B) facilities layout. 
C) kaizen. 
D) TQM. 
A) kanban. 
B) facilities layout. 
C) kaizen. 
D) TQM.

Question 20

One of the major advantages of a JIT system is that it

Accepted Answer

A) helps identify sources of defects in outputs. 
B) ensures production lines have required inputs. 
C) lets organizations spot defective inputs quickly. 
D) eliminates inventory holding costs. 
A) helps identify sources of defects in outputs. 
B) ensures production lines have required inputs. 
C) lets organizations spot defective inputs quickly. 
D) eliminates inventory holding costs.

"The actions taken to meet the needs of customers" refers to

Which of the following will typically lead to making the highest profits?

In the production process, assembly of a mainframe computer would most likely use a ________ layout.

A problem associated with total factor productivity is that

The responsibilities of a member of a self-managed work team are generally those of ________ in a non-self-managed work team.

What is one way in which a reputation for offering high quality products benefits a company?

Although a process layout often reduces efficiency, it is preferred for manufacturing custom products because

List the five attributes customers prefer in a product, and explain the central problem managers face in attempting to accommodate these preferences.

Explain why self-managed work teams can boost efficiency. If a firm is considering creating self-managed work teams, how should it prepare workers?

A JIT inventory system is likely to result in

In measuring the total factor productivity of an organization, which of the following is an example of the contribution of the raw materials to output production?

The outputs of an organization divided by all of its inputs is called its ________ productivity.

When a company implements after-sales service and support CRM software, salespeople

Define process reengineering, and explain how it can lead to dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Management writers recommend that an organization should define its business in terms of its

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

Much time is lost when a washer ring manufacturer changes the settings in the equipment from those for cars to those for trucks. Which of the following will help it save time?

Parts arrive at the stage of the production process just when they are needed with a ________ inventory system.

The way in which machines, robots, and people are grouped together in the production process is known as

One of the major advantages of a JIT system is that it

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Filters

Exam 14: Operations Management: Managing Vital Operations and Processes

"The actions taken to meet the needs of customers" refers to

Which of the following will typically lead to making the highest profits?

In the production process, assembly of a mainframe computer would most likely use a ________ layout.

A problem associated with total factor productivity is that

The responsibilities of a member of a self-managed work team are generally those of ________ in a non-self-managed work team.

What is one way in which a reputation for offering high quality products benefits a company?

Although a process layout often reduces efficiency, it is preferred for manufacturing custom products because

List the five attributes customers prefer in a product, and explain the central problem managers face in attempting to accommodate these preferences.

Explain why self-managed work teams can boost efficiency. If a firm is considering creating self-managed work teams, how should it prepare workers?

A JIT inventory system is likely to result in

In measuring the total factor productivity of an organization, which of the following is an example of the contribution of the raw materials to output production?

The outputs of an organization divided by all of its inputs is called its ________ productivity.

When a company implements after-sales service and support CRM software, salespeople

Define process reengineering, and explain how it can lead to dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Management writers recommend that an organization should define its business in terms of its

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

Much time is lost when a washer ring manufacturer changes the settings in the equipment from those for cars to those for trucks. Which of the following will help it save time?

Parts arrive at the stage of the production process just when they are needed with a ________ inventory system.

The way in which machines, robots, and people are grouped together in the production process is known as

One of the major advantages of a JIT system is that it

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Filters