Question 1

How does organizational culture help managers exert control over subordinates?

Accepted Answer

Organizational culture can help managers

Question 2

The standard of performance that measures efficiency at the corporate level of the organization is known as

Accepted Answer

A) cost of goods sold. 
B) capital costs. 
C) net sales. 
D) operating costs. 
A) cost of goods sold. 
B) capital costs. 
C) net sales. 
D) operating costs.

Question 3

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors, that company has a(n)________ culture.

Accepted Answer

A) dynamic 
B) bureaucratic 
C) adaptive 
D) normative 
A) dynamic 
B) bureaucratic 
C) adaptive 
D) normative

Question 4

Discuss the need to balance two opposing forces in the control process that influences the way organizations change.

Accepted Answer

There is a fundamental tension or need t

Question 5

Managers use benchmarking to compare one employee's productivity to that of another employee.

Accepted Answer

A) True 
 B)False

Question 6

Jonah and Aubrey are the founders of Old Sarsaparilla, a manufacturer of novelty bottled sodas that use organic ingredients. After a couple of years of successfully marketing their products to local businesses, the company has attracted a slew of new investors and clients and has expanded into several of the surrounding states. As part of this expansion, they have hired a manager, Yusuf, to be responsible for the day-to-day business of the company. However, Aubrey questions all of Yusuf's decisions, wanting to remain involved in every aspect of the business. This has resulted in her being overextended and stressed most of the time. Caryl, Old Sarsaparilla's biggest investor and one of Aubrey's mentors, knows that Aubrey's creative, big-picture thinking is one of her most valuable traits. What should he suggest she do?

Accepted Answer

A) become a co-manager with Yusuf, so that she feels her authority is still respected 
B) focus on building the kind of friendly organizational culture she envisions for the company 
C) take on an advisory role and focus on pursing new opportunities for Old Sarsaparilla 
D) take management classes at the local university to develop her communication skills 
A) become a co-manager with Yusuf, so that she feels her authority is still respected 
B) focus on building the kind of friendly organizational culture she envisions for the company 
C) take on an advisory role and focus on pursing new opportunities for Old Sarsaparilla 
D) take management classes at the local university to develop her communication skills

Question 7

Ysabel has just been hired in the advertising department at Ingenue, a cosmetics and skincare company. The environment at her new job could not be more different from her old one. At her old company, workers sat in closed-off cubicles or glassed-in offices, whereas Ingenue has fun decor and an open office plan. Managers have regular one-on-one meetings with employees to discuss career development and offer mentoring, and the company offers regular classes and workshops. The emphasis is on creativity and collaboration, and teams celebrate each other's accomplishments with spontaneous parties and excursions. What else is likely true about Ysabel's new job?

Accepted Answer

A) Ysabel does not know much about company values because it is taken for granted that everyone knows what they are. 
B) The managers in the advertising department allow Ysabel and her co-workers to make certain decisions, such as angles for ad campaigns. 
C) The managers constantly talk about excellence, and Ysabel's team is expected to submit ad proposals that are more like finished products than rough drafts. 
D) It is expected that Ysabel's team will stay late and even come in on the weekends whenever the company releases a new lotion or other product. 
A) Ysabel does not know much about company values because it is taken for granted that everyone knows what they are. 
B) The managers in the advertising department allow Ysabel and her co-workers to make certain decisions, such as angles for ad campaigns. 
C) The managers constantly talk about excellence, and Ysabel's team is expected to submit ad proposals that are more like finished products than rough drafts. 
D) It is expected that Ysabel's team will stay late and even come in on the weekends whenever the company releases a new lotion or other product.

Question 8

A mechanism of control utilized in organizational culture is

Accepted Answer

A) direct supervision. 
B) management by objectives. 
C) socialization. 
D) organizational goals. 
A) direct supervision. 
B) management by objectives. 
C) socialization. 
D) organizational goals.

Question 9

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organizations. Discuss the four major types of financial measures.

Accepted Answer

Top managers are most concerned with ove

Question 10

Amir, the manager of Kaleidoscope Toys, installed new machinery to speed up the production process after the assigned targets were not achieved for the third week of the month. With regard to the control process, Amir is

Accepted Answer

A) establishing the standards of performance. 
B) measuring the actual level of performance of employees. 
C) evaluating the result of the set standards. 
D) initiating corrective actions. 
A) establishing the standards of performance. 
B) measuring the actual level of performance of employees. 
C) evaluating the result of the set standards. 
D) initiating corrective actions.

Question 11

The final step in the control process is

Accepted Answer

A) evaluating results and initiating corrective action. 
B) measuring actual performance. 
C) comparing actual performance to the set standards. 
D) measuring the standards of performance. 
A) evaluating results and initiating corrective action. 
B) measuring actual performance. 
C) comparing actual performance to the set standards. 
D) measuring the standards of performance.

Question 12

The inventory turnover ratio is an example of the activity ratio of an organization.

Accepted Answer

A) True 
 B)False

Question 13

When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services, this is an example of a(n)________ budget approach.

Accepted Answer

A) revenue 
B) cash flow 
C) expense 
D) profit 
A) revenue 
B) cash flow 
C) expense 
D) profit

Question 14

Top managers in a company decide between themselves to implement an employee stock ownership plan for all their employees. This is an example of a company taking a

Accepted Answer

A) top-down approach to promote adaptive culture. 
B) bottom-up approach to promote adaptive culture. 
C) top-down approach to promote inert culture. 
D) bottom-up approach to promote inert culture. 
A) top-down approach to promote adaptive culture. 
B) bottom-up approach to promote adaptive culture. 
C) top-down approach to promote inert culture. 
D) bottom-up approach to promote inert culture.

Question 15

Jae-Kyu, a worker at Chelsea Motor Scooters, comes up with a new way to attach the fuel injection system to the motor, increasing the efficiency of the assembly process. The managers instruct all employees to attach fuel injection systems the same way so that every car comes off the assembly line with its fuel injection system attached in the new way. The managers are using ________ control.

Accepted Answer

A) bureaucratic 
B) clan 
C) output 
D) input 
A) bureaucratic 
B) clan 
C) output 
D) input

Question 16

The financial ratio that indicates how efficiently the managers of the organization are collecting the revenue due to the organization from the sale of its products or services is the ________ ratio.

Accepted Answer

A) debt-to-assets 
B) quick 
C) current 
D) days sales outstanding 
A) debt-to-assets 
B) quick 
C) current 
D) days sales outstanding

Question 17

The manager of East India Ice Cream Shop keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products. By using this tracking system, the manager of East India is utilizing ________ control.

Accepted Answer

A) output 
B) bureaucratic 
C) input 
D) MBO 
A) output 
B) bureaucratic 
C) input 
D) MBO

Question 18

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ________ control.

Accepted Answer

A) feedforward 
B) concurrent 
C) feedback 
D) bureaucratic 
A) feedforward 
B) concurrent 
C) feedback 
D) bureaucratic

Question 19

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as

Accepted Answer

A) norm enforcement. 
B) adaptive learning. 
C) organizational learning. 
D) clan control. 
A) norm enforcement. 
B) adaptive learning. 
C) organizational learning. 
D) clan control.

Question 20

Which of the following stages in making organizational change includes benchmarking?

Accepted Answer

A) assess the need for change 
B) decide on the change to make 
C) implement the change 
D) evaluate the change 
A) assess the need for change 
B) decide on the change to make 
C) implement the change 
D) evaluate the change

How does organizational culture help managers exert control over subordinates?

The standard of performance that measures efficiency at the corporate level of the organization is known as

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors, that company has a(n)________ culture.

Discuss the need to balance two opposing forces in the control process that influences the way organizations change.

Managers use benchmarking to compare one employee's productivity to that of another employee.

A mechanism of control utilized in organizational culture is

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organizations. Discuss the four major types of financial measures.

Amir, the manager of Kaleidoscope Toys, installed new machinery to speed up the production process after the assigned targets were not achieved for the third week of the month. With regard to the control process, Amir is

The final step in the control process is

The inventory turnover ratio is an example of the activity ratio of an organization.

When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services, this is an example of a(n)________ budget approach.

Top managers in a company decide between themselves to implement an employee stock ownership plan for all their employees. This is an example of a company taking a

The financial ratio that indicates how efficiently the managers of the organization are collecting the revenue due to the organization from the sale of its products or services is the ________ ratio.

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ________ control.

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as

Which of the following stages in making organizational change includes benchmarking?

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

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Exam 8: Control, Change, and Entrepreneurship

How does organizational culture help managers exert control over subordinates?

The standard of performance that measures efficiency at the corporate level of the organization is known as

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors, that company has a(n)________ culture.

Discuss the need to balance two opposing forces in the control process that influences the way organizations change.

Managers use benchmarking to compare one employee's productivity to that of another employee.

A mechanism of control utilized in organizational culture is

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organizations. Discuss the four major types of financial measures.

Amir, the manager of Kaleidoscope Toys, installed new machinery to speed up the production process after the assigned targets were not achieved for the third week of the month. With regard to the control process, Amir is

The final step in the control process is

The inventory turnover ratio is an example of the activity ratio of an organization.

When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services, this is an example of a(n)________ budget approach.

Top managers in a company decide between themselves to implement an employee stock ownership plan for all their employees. This is an example of a company taking a

The financial ratio that indicates how efficiently the managers of the organization are collecting the revenue due to the organization from the sale of its products or services is the ________ ratio.

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ________ control.

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as

Which of the following stages in making organizational change includes benchmarking?

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

Filters