Question 1

A level of 3.4 defects per million opportunities can be achieved in all of the following ways EXCEPT:

Accepted Answer

A) with 0.0-sigma off-centering and 4.5-sigma quality. 
B) with 0.5-sigma off-centering and 5.0-sigma quality. 
C) with 1.0-sigma off-centering and 5.5-sigma quality. 
D) with 1.5-sigma off-centering and 6.0-sigma quality. 
A) with 0.0-sigma off-centering and 4.5-sigma quality. 
B) with 0.5-sigma off-centering and 5.0-sigma quality. 
C) with 1.0-sigma off-centering and 5.5-sigma quality. 
D) with 1.5-sigma off-centering and 6.0-sigma quality.

Question 2

Explain each phase of the DMAIC methodology.

Accepted Answer

Responses will vary but should include d

Question 3

The expectations of customers that matter most to them are known as "critical to quality" issues in Six Sigma terminology.

Accepted Answer

A) True 
 B)False

Question 4

Lean production refers to approaches that originated at:

Accepted Answer

A) Ford. 
B) Xerox. 
C) Motorola. 
D) Toyota. 
A) Ford. 
B) Xerox. 
C) Motorola. 
D) Toyota.

Question 5

A deviation between what should be happening and what is actually happening that is important enough to make someone think that the deviation ought to be corrected is known as:

Accepted Answer

A) a defect. 
B) an error. 
C) a problem. 
D) a variance. 
A) a defect. 
B) an error. 
C) a problem. 
D) a variance.

Question 6

Describe the categories of problems that have been found to be approached by Six Sigma methodology.

Accepted Answer

The text suggests the following categori

Question 7

_____ is defined as "that condition (or interrelated set of conditions)having allowed or caused a defect to occur,which once corrected properly,permanently prevents recurrence of the defect in the same,or subsequent,product or service generated by the process."

Accepted Answer

A) Design error 
B) Defect 
C) Problem 
D) Root cause 
A) Design error 
B) Defect 
C) Problem 
D) Root cause

Question 8

_____ projects typically address small problems within a department or work function.

Accepted Answer

A) Green belt 
B) Black belt 
C) Master black belt 
D) Champion 
A) Green belt 
B) Black belt 
C) Master black belt 
D) Champion

Question 9

The operative measure of quality in Six Sigma terminology is:

Accepted Answer

A) defects per unit. 
B) defects per thousand units. 
C) defects per ten thousand opportunities. 
D) defects per million opportunities. 
A) defects per unit. 
B) defects per thousand units. 
C) defects per ten thousand opportunities. 
D) defects per million opportunities.

Question 10

Standard operating procedures are used at the _____ stage in DMAIC

Accepted Answer

A) define 
B) measure 
C) improve 
D) control 
A) define 
B) measure 
C) improve 
D) control

Question 11

Within the service sector,Six Sigma is beginning to be called "transactional Six Sigma."

Accepted Answer

A) True 
 B)False

Question 12

Six Sigma represents a quality level of 3.4 defects per million opportunities when the process mean is held exactly on target.

Accepted Answer

A) True 
 B)False

Question 13

The commonly used quality tools in the Six Sigma toolbox are referred to by the Japanese as the:

Accepted Answer

A) Deming tools. 
B) Seven QC tools. 
C) DMAIC tools. 
D) Sigma tools. 
A) Deming tools. 
B) Seven QC tools. 
C) DMAIC tools. 
D) Sigma tools.

Question 14

Determining the most likely causes of defects occurs during which DMAIC phase?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
A) Define 
B) Measure 
C) Analyze 
D) Improve

Question 15

At a Six Sigma quality level,if the process mean is held exactly on target,the expected result would be:

Accepted Answer

A) 1.5 defects per thousand opportunities. 
B) 2.8 defects per ten thousand opportunities. 
C) 3.4 defects per million opportunities. 
D) 2.0 defects per billion opportunities. 
A) 1.5 defects per thousand opportunities. 
B) 2.8 defects per ten thousand opportunities. 
C) 3.4 defects per million opportunities. 
D) 2.0 defects per billion opportunities.

Question 16

Unstructured problems require more creative approaches to solving them than structured problems.

Accepted Answer

A) True 
 B)False

Question 17

Lean approaches focus on:

Accepted Answer

A) innovation in product designs. 
B) the elimination of waste in all forms. 
C) employee involvement in process designing. 
D) eliminating value-added activities in the process. 
A) innovation in product designs. 
B) the elimination of waste in all forms. 
C) employee involvement in process designing. 
D) eliminating value-added activities in the process.

Question 18

Half the tolerance is equal to the distance from the target to the upper specification limit.

Accepted Answer

A) True 
 B)False

Question 19

_____ show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret.

Accepted Answer

A) Histograms 
B) Flowcharts 
C) Run charts 
D) Scatter diagrams 
A) Histograms 
B) Flowcharts 
C) Run charts 
D) Scatter diagrams

Question 20

Places where defective product is sent to be revised,corrected,reworked,or scrapped are referred to as:

Accepted Answer

A) correction corners. 
B) hidden factories. 
C) sweat shops. 
D) repair rooms. 
A) correction corners. 
B) hidden factories. 
C) sweat shops. 
D) repair rooms.

A level of 3.4 defects per million opportunities can be achieved in all of the following ways EXCEPT:

Explain each phase of the DMAIC methodology.

The expectations of customers that matter most to them are known as "critical to quality" issues in Six Sigma terminology.

Lean production refers to approaches that originated at:

A deviation between what should be happening and what is actually happening that is important enough to make someone think that the deviation ought to be corrected is known as:

Describe the categories of problems that have been found to be approached by Six Sigma methodology.

_____ is defined as "that condition (or interrelated set of conditions)having allowed or caused a defect to occur,which once corrected properly,permanently prevents recurrence of the defect in the same,or subsequent,product or service generated by the process."

_____ projects typically address small problems within a department or work function.

The operative measure of quality in Six Sigma terminology is:

Standard operating procedures are used at the _____ stage in DMAIC

Within the service sector,Six Sigma is beginning to be called "transactional Six Sigma."

Six Sigma represents a quality level of 3.4 defects per million opportunities when the process mean is held exactly on target.

The commonly used quality tools in the Six Sigma toolbox are referred to by the Japanese as the:

Determining the most likely causes of defects occurs during which DMAIC phase?

At a Six Sigma quality level,if the process mean is held exactly on target,the expected result would be:

Unstructured problems require more creative approaches to solving them than structured problems.

Lean approaches focus on:

Half the tolerance is equal to the distance from the target to the upper specification limit.

_____ show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret.

Places where defective product is sent to be revised,corrected,reworked,or scrapped are referred to as:

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 11: Six Sigma And Process Improvement

A level of 3.4 defects per million opportunities can be achieved in all of the following ways EXCEPT:

Explain each phase of the DMAIC methodology.

The expectations of customers that matter most to them are known as "critical to quality" issues in Six Sigma terminology.

Lean production refers to approaches that originated at:

A deviation between what should be happening and what is actually happening that is important enough to make someone think that the deviation ought to be corrected is known as:

Describe the categories of problems that have been found to be approached by Six Sigma methodology.

_____ is defined as "that condition (or interrelated set of conditions)having allowed or caused a defect to occur,which once corrected properly,permanently prevents recurrence of the defect in the same,or subsequent,product or service generated by the process."

_____ projects typically address small problems within a department or work function.

The operative measure of quality in Six Sigma terminology is:

Standard operating procedures are used at the _____ stage in DMAIC

Within the service sector,Six Sigma is beginning to be called "transactional Six Sigma."

Six Sigma represents a quality level of 3.4 defects per million opportunities when the process mean is held exactly on target.

The commonly used quality tools in the Six Sigma toolbox are referred to by the Japanese as the:

Determining the most likely causes of defects occurs during which DMAIC phase?

At a Six Sigma quality level,if the process mean is held exactly on target,the expected result would be:

Unstructured problems require more creative approaches to solving them than structured problems.

Lean approaches focus on:

Half the tolerance is equal to the distance from the target to the upper specification limit.

_____ show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret.

Places where defective product is sent to be revised,corrected,reworked,or scrapped are referred to as:

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Design For Quality And Product Excellence

Statistical Process Control

Filters