Question 1

The distance from the target to the upper specification limit is equal to:

Accepted Answer

A) the tolerance. 
B) twice the tolerance. 
C) half the tolerance. 
D) three times the tolerance. 
A) the tolerance. 
B) twice the tolerance. 
C) half the tolerance. 
D) three times the tolerance.

Question 2

The sequence of activities or the flow of materials and information in a process are identified in:

Accepted Answer

A) a process map. 
B) a histogram. 
C) a project charter. 
D) the Deming cycle. 
A) a process map. 
B) a histogram. 
C) a project charter. 
D) the Deming cycle.

Question 3

In Six Sigma,a problem is defined as a deviation between what should be happening and what actually is happening that is important enough to need correcting.

Accepted Answer

A) True 
 B)False

Question 4

The Control phase of DMAIC focuses on how to maintain improvements.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following constitutes an operational definition of a service quality measure?

Accepted Answer

A) Highly professional service 
B) Few late deliveries 
C) Phone calls answered within two rings 
D) Very accurate customer billing 
A) Highly professional service 
B) Few late deliveries 
C) Phone calls answered within two rings 
D) Very accurate customer billing

Question 6

The number of defects found in 20 samples of 100 Frost Ice-cream Company flavors taken on a daily basis from a production line over a five-week period is given below.Plot these data on a run chart,computing the average value (center line),and the upper control limit.Do you suspect that any special causes are present? Why?

Accepted Answer

@#IMG-DLM& 
The average value = 6.050
The upper co

Question 7

A Six Sigma project might span an entire division or be as narrow as a single production operation.

Accepted Answer

A) True 
 B)False

Question 8

Lean production can easily be applied to non-manufacturing environments.

Accepted Answer

A) True 
 B)False

Question 9

An achievement which takes an organization to a level of performance not previously attained is called a:

Accepted Answer

A) breakthrough. 
B) benchmark. 
C) poka-yoke. 
D) special cause. 
A) breakthrough. 
B) benchmark. 
C) poka-yoke. 
D) special cause.

Question 10

A grocery store finds that a patron typically purchases 20 items per visit.In one day,the grocer found that the checkout scanners made 240 price-reading errors in servicing 11,000 patrons.The dpmo is _____.

Accepted Answer

A) 0.022 
B) 45.83 
C) 1091 
D) 1818 
A) 0.022 
B) 45.83 
C) 1091 
D) 1818

Question 11

One of the pitfalls experienced in organizations new to Six Sigma is the inability of senior managers to estimate what the resources,they allocate to Six Sigma projects,will "buy" in the way of bottom-line returns.

Accepted Answer

A) True 
 B)False

Question 12

_____ focuses on the elimination of waste in all forms,including defects requiring rework,unnecessary processing steps,unnecessary movement of materials or people,waiting time,excess inventory,and overproduction.

Accepted Answer

A) Lean approach 
B) Six Sigma 
C) Deming Quality Circles 
D) Kaizen 
A) Lean approach 
B) Six Sigma 
C) Deming Quality Circles 
D) Kaizen

Question 13

Which of the following is NOT a characteristic of a Six Sigma project?

Accepted Answer

A) A problem to be solved. 
B) A process in which the problem exists. 
C) A customer-panel to assess incremental improvements at different stages of the implementation. 
D) One or more measures that quantify the gap to be closed and can be used to monitor progress. 
A) A problem to be solved. 
B) A process in which the problem exists. 
C) A customer-panel to assess incremental improvements at different stages of the implementation. 
D) One or more measures that quantify the gap to be closed and can be used to monitor progress.

Question 14

_____ problems are defined by unsatisfactory performance by a well-specified system.

Accepted Answer

A) Conformance 
B) Efficiency 
C) Process design 
D) Unstructured performance 
A) Conformance 
B) Efficiency 
C) Process design 
D) Unstructured performance

Question 15

A k-sigma quality level satisfies the equation:

Accepted Answer

A) k = tolerance / process standard deviation 
B) k * process standard deviation = tolerance / 2 
C) k - process standard deviation = tolerance 
D) process standard deviation = tolerance / k 
A) k = tolerance / process standard deviation 
B) k * process standard deviation = tolerance / 2 
C) k - process standard deviation = tolerance 
D) process standard deviation = tolerance / k

Question 16

Idea gathering is done in the Analyze phase of DMAIC.

Accepted Answer

A) True 
 B)False

Question 17

A _____ is a line graph in which data are plotted over time.

Accepted Answer

A) pareto diagram 
B) run chart 
C) flowchart 
D) control chart 
A) pareto diagram 
B) run chart 
C) flowchart 
D) control chart

Question 18

A delivery process has a target of 5 hours plus or minus one hour.The process standard deviation is estimated as 0.25 hours.The process has a _____ sigma quality level.

Accepted Answer

A) 1.25 
B) 2 
C) 4 
D) 8 
A) 1.25 
B) 2 
C) 4 
D) 8

The distance from the target to the upper specification limit is equal to:

The sequence of activities or the flow of materials and information in a process are identified in:

In Six Sigma,a problem is defined as a deviation between what should be happening and what actually is happening that is important enough to need correcting.

The Control phase of DMAIC focuses on how to maintain improvements.

Which of the following constitutes an operational definition of a service quality measure?

A Six Sigma project might span an entire division or be as narrow as a single production operation.

Lean production can easily be applied to non-manufacturing environments.

An achievement which takes an organization to a level of performance not previously attained is called a:

A grocery store finds that a patron typically purchases 20 items per visit.In one day,the grocer found that the checkout scanners made 240 price-reading errors in servicing 11,000 patrons.The dpmo is _____.

One of the pitfalls experienced in organizations new to Six Sigma is the inability of senior managers to estimate what the resources,they allocate to Six Sigma projects,will "buy" in the way of bottom-line returns.

_____ focuses on the elimination of waste in all forms,including defects requiring rework,unnecessary processing steps,unnecessary movement of materials or people,waiting time,excess inventory,and overproduction.

Which of the following is NOT a characteristic of a Six Sigma project?

_____ problems are defined by unsatisfactory performance by a well-specified system.

A k-sigma quality level satisfies the equation:

Idea gathering is done in the Analyze phase of DMAIC.

A _____ is a line graph in which data are plotted over time.

A delivery process has a target of 5 hours plus or minus one hour.The process standard deviation is estimated as 0.25 hours.The process has a _____ sigma quality level.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 11: Six Sigma And Process Improvement

The distance from the target to the upper specification limit is equal to:

The sequence of activities or the flow of materials and information in a process are identified in:

In Six Sigma,a problem is defined as a deviation between what should be happening and what actually is happening that is important enough to need correcting.

The Control phase of DMAIC focuses on how to maintain improvements.

Which of the following constitutes an operational definition of a service quality measure?

A Six Sigma project might span an entire division or be as narrow as a single production operation.

Lean production can easily be applied to non-manufacturing environments.

An achievement which takes an organization to a level of performance not previously attained is called a:

A grocery store finds that a patron typically purchases 20 items per visit.In one day,the grocer found that the checkout scanners made 240 price-reading errors in servicing 11,000 patrons.The dpmo is _____.

One of the pitfalls experienced in organizations new to Six Sigma is the inability of senior managers to estimate what the resources,they allocate to Six Sigma projects,will "buy" in the way of bottom-line returns.

_____ focuses on the elimination of waste in all forms,including defects requiring rework,unnecessary processing steps,unnecessary movement of materials or people,waiting time,excess inventory,and overproduction.

Which of the following is NOT a characteristic of a Six Sigma project?

_____ problems are defined by unsatisfactory performance by a well-specified system.

A k-sigma quality level satisfies the equation:

Idea gathering is done in the Analyze phase of DMAIC.

A _____ is a line graph in which data are plotted over time.

A delivery process has a target of 5 hours plus or minus one hour.The process standard deviation is estimated as 0.25 hours.The process has a _____ sigma quality level.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Design For Quality And Product Excellence

Statistical Process Control

Filters