Exam 8: Performance Management

At BayPoint Strategies, employees can work on several projects over the course of a year, reporting to different managers and interacting with a variety of team members. Which of the following approaches would be most effective and efficient in assessing employee performance at this consulting firm?

A performance measure is said to be contaminated when

Desiree and Jack were sharing their thoughts on the upcoming performance reviews. Desiree shares that she feels the system is fair. She has accepted the performance management system.

CobWeb Inc., a software firm, assesses managers based on how well they understand their subordinates, as well as the factors involved in their poor performance. Which of the following examples is the most appropriate evaluation of the input factors involved in analyzing poor performance?

Validity is the consistency of a performance measure.

In the graphic rating scale, the rater

The extent to which a performance measure gives guidance to employees about what is expected of them is called

A ________ rater error is one in which a rater gives middle or average ratings to all employees despite their performance.

An advantage of behaviorally anchored rating scales is an increased interrater reliability.

The ________ approach assumes that subjectivity can be eliminated from the measurement process and that outcomes are the closest indicators of one's contribution to organizational effectiveness.

A performance management system should link employee activities with an organization's goals.

Elle Inc. is a firm that holds frequent reviews and feedback sessions for its employees. It demands that the same person review the employees of a team to ensure that the performance evaluation is consistent; tests-retests are conducted periodically to make sure the evaluation is consistent. These two steps taken by Elle Inc. focus on the ________ of performance management.

Rick is the vice president of the human resources team. He designs a new performance management process. He completes the first step and moves on to the next step of developing employee goals and actions to achieve the outcomes. Which of the following is he likely to do next to create an effective performance management process?

Benito, a psychology student, has had an overall negative impression of his psychology professor. As a consequence, during the end-of-term appraisal, he rates his professor low on all performance criteria. Which of the following rater errors has Benito committed?

Teknikal Inc. decides to implement a new performance management system. It consists of a list of five traits used to evaluate all the employees. The manager considers one employee at a time and, on a continuum with different points, circles the number that signifies how much of a particular trait the individual has. Which type of performance management system is Teknikal Inc. using?

The extent to which a performance measure is deemed to be satisfactory or adequate by those who use it is known as its reliability.

Visible support of the performance management process by the CEO and senior management ensures that the system is consistently used across the company.

What are competencies? Explain a competency model.

Zoe would like to terminate an employee. She claims that the employee is always on her cell phone and not focusing on her work. You recommend she use a ________ to track the frequency of the behavior, so she can share that information with the employee.

Which of the following attribute approaches to performance management is most commonly used?