Exam 8: Performance Management

Which performance management technique initially involves the identification of a large number of critical incidents, followed by the classification of these incidents into performance dimensions, and finally ranking these incidents into levels of performance?

Which of the following is true about the quality approach to performance measurement?

Productivity measurement and evaluation system (ProMES) is designed to specifically define performance dimensions by developing behavioral anchors associated with different levels of performance.

Since Jose has started using the comparative approach, he has increased his leniency with some employees and become stricter with others. He is using the comparative approach correctly.

Olivia is writing her goals for her team for the next year. She looks back over the goals from the last year and the company's goals for this year to craft the goals. This first step of performance management is

What does the comparative approach do in terms of measuring performance? Discuss how ranking can impact the employee and ultimately his or her performance.

A measure that results in drastically different ratings over time lacks ________ reliability.

As a new strategy this year, HighLo Company is having its managers evaluated by the members of their teams. This decision was made to give employees an opportunity to anonymously share information about how they are being managed. HighLo most likely has not considered that this type of performance evaluation has which disadvantage?

Which of the following is true about the results approach to performance management?

Discuss the various rater errors in performance management.

Marian is worried that her unit will be the lowest performing unit again this year and she might lose her job. She looks at each person's evaluation and gives them an increase by an entire percentage point raising the overall total of her unit. Marian is engaged in appraisal politics.

Darla is planning to rank her employees again this year. She has put Aaliyah at the top of the list and then proceeds to cross her off. Which comparative approach is she using?

________ consists of practices participated in by employees from all levels of the company that focus on continuous improvement of business processes.

Which of the following statistical process quality control techniques help identify the redundancies in procedures that increase manufacturing or service time?

Roundel Inc. is a company that sells automobile tires. The company is projecting an increase in sales in the next 12 months and is looking to fill the senior positions through internal recruiting to meet this demand. The company is evaluating the individual performances and seeking to develop some ranking of the individuals within a work group to identify the best performer. Which of the following approaches is the company using?

Which of the following is true of peers as the source of performance information?

Which performance management evaluation criterion reflects the extent to which a performance measure assesses all the relevant-and only the relevant-aspects of performance?

Which of the following is true regarding behavioral approaches to performance measurement?

Which of the following is true regarding the attribute approach to performance management?

In which performance technique are managers given three statements of performance per dimension and asked to indicate whether an employee's performance is above (+), at (0), or below (−) the statements?