Exam 8: Performance Management

Every year managers are given targets for categorizing their employees' performance at the end of the year. The managers are allowed 5 percent at the top, 80 percent in the middle and then 15 percent at the bottom. This company is using

The ________ method requires managers to compare every employee with every other employee in a work group, giving an employee a score of 1 every time he or she is considered the higher performer.

________ attempts to emphasize the multidimensional nature of performance and thoroughly familiarize the raters with the actual content of various performance dimensions.

The ________ approach to performance management focuses on the extent to which individuals have certain characteristics or traits believed desirable for the company's success.

Globo Analytics Inc., a data analysis company, has modified its performance management system. Apart from training employees on their specific tasks, the trainers and managers help the employees become more aware of the overall goals of the company and how their individual performances influence the broader goals of the company. As a result of this, employees' performances have become more consistent with the organization's strategies, goals, and culture. This initiative of Globo focuses on the ________ criterion of performance management.

Which of the following approaches to performance measurement minimizes contamination and deficiency?

A behaviorally anchored rating scale is designed to specifically define performance dimensions by developing behavioral anchors associated with different levels of performance.

Discuss the ways a manager can improve the performance feedback process.

A ________ is a quality control technique that lists the causes of a problem in decreasing order of importance.

A software company assesses its developers more on their client support skills than their development skills. Which of the following would best describe the software company's performance management process?

Discuss the differences between the attribute and behavioral approaches to performance measurement related to the criteria of (a) strategic congruence, (b) validity, and (c) reliability.

Barrett and Lynn both rated the employees on the sales team. If their ratings are consistent then they have ________ reliability.

A performance management system designed with a strong quality orientation can be expected to

Result-based approaches to performance measurement assume that subjectivity can be eliminated from the measurement process.

A situation in which evaluators purposefully distort a rating to achieve personal or company goals is referred to as

The process through which an organization gets information on how closely an employee's actual performance meets his or her performance plan is known as

Which of the following is the first step in the Productivity Measurement and Evaluation System (ProMES)?

Which of the following is an example of using performance management to fulfill an administrative purpose?

The ________ technique consists of having multiple raters above, equal to, and below the manager providing input into a manager's evaluation.

________ is the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals.