Question 1

Which of the following approaches to job design identifies the "one best way" to perform a job?

Accepted Answer

A)  Motivational approach 
B)  Scientific management approach 
C)  Biological approach 
D)  Perceptual-motor approach 
E)  Cognitive task analysis approach 
A)  Motivational approach 
B)  Scientific management approach 
C)  Biological approach 
D)  Perceptual-motor approach 
E)  Cognitive task analysis approach

Question 2

Which of the following is likely to happen when a private equity group hires an efficiency expert?

Accepted Answer

A)  Overburdening people by removing machines 
B)  Modifying production processes to support excess inventories 
C)  Increasing the number of employees involved in a particular task 
D)  Limiting procedures that streamline operations 
E)  Decreasing movements that create no value 
A)  Overburdening people by removing machines 
B)  Modifying production processes to support excess inventories 
C)  Increasing the number of employees involved in a particular task 
D)  Limiting procedures that streamline operations 
E)  Decreasing movements that create no value

Question 3

In which of the following circumstances will a divisional structure be more appropriate for an organization?

Accepted Answer

A)  When the environment is stable 
B)  When resources can be well anticipated 
C)  When the organization competes on costs 
D)  When coordination requirements are consistent 
E)  When the organization competes on differentiation 
A)  When the environment is stable 
B)  When resources can be well anticipated 
C)  When the organization competes on costs 
D)  When coordination requirements are consistent 
E)  When the organization competes on differentiation

Question 4

When it comes to examining and understanding skill levels for a particular job, ________ may be the best source.

Accepted Answer

A)  external job analysts 
B)  supervisors 
C)  job incumbents 
D)  in-house quality analysts 
E)  internal efficiency experts 
A)  external job analysts 
B)  supervisors 
C)  job incumbents 
D)  in-house quality analysts 
E)  internal efficiency experts

Question 5

Holding monthly meetings, attending quarterly reviews, and planning annual conferences are all examples of

Accepted Answer

A)  knowledge. 
B)  skills. 
C)  abilities. 
D)  responsibilities. 
E)  persistence. 
A)  knowledge. 
B)  skills. 
C)  abilities. 
D)  responsibilities. 
E)  persistence.

Question 6

Which of the following is true of an organization that follows the mechanistic approach?

Accepted Answer

A)  The jobs are complex and meaningful. 
B)  The job design is such that only highly skilled workers can work on the tasks. 
C)  The job design makes the organization dependent on individual workers. 
D)  Individual workers are viewed as irreplaceable. 
E)  New employees can be quickly and inexpensively trained for the job. 
A)  The jobs are complex and meaningful. 
B)  The job design is such that only highly skilled workers can work on the tasks. 
C)  The job design makes the organization dependent on individual workers. 
D)  Individual workers are viewed as irreplaceable. 
E)  New employees can be quickly and inexpensively trained for the job.

Question 7

Functional structures help support organizations that compete on differentiation or innovation, because flexible responsiveness is central to making this strategy work.

Accepted Answer

A) True 
 B)False

Question 8

Discuss the three activities performed as part of a work-flow analysis.

Accepted Answer

The three activities performed as part o

Question 9

Which of the following was replaced by the Occupational Information Network (O*NET)?

Accepted Answer

A)  Position Analysis Questionnaire 
B)  General Aptitude Test Battery 
C)  Dictionary of Occupational Titles 
D)  Workforce Learning Link 
E)  Work Profiling System 
A)  Position Analysis Questionnaire 
B)  General Aptitude Test Battery 
C)  Dictionary of Occupational Titles 
D)  Workforce Learning Link 
E)  Work Profiling System

Question 10

How does lean production differ from "batch work" methods?

Accepted Answer

A)  It stresses the need for using the maximum number of people for production. 
B)  It has fewer employees who are well trained. 
C)  It has more opportunity to cut costs by laying off employees. 
D)  It emphasizes the use of maximum materials. 
E)  It employs a large number of low-skilled workers. 
A)  It stresses the need for using the maximum number of people for production. 
B)  It has fewer employees who are well trained. 
C)  It has more opportunity to cut costs by laying off employees. 
D)  It emphasizes the use of maximum materials. 
E)  It employs a large number of low-skilled workers.

Question 11

Which of the following is true of how job design and job analysis have functioned in the past?

Accepted Answer

A)  Job design has focused on making existing jobs more motivating. 
B)  Job analysis has been oriented toward changing the job. 
C)  Job design has been oriented toward information gathering. 
D)  Job design has focused on evaluating existing jobs. 
E)  Job analysis has focused on revamping existing jobs. 
A)  Job design has focused on making existing jobs more motivating. 
B)  Job analysis has been oriented toward changing the job. 
C)  Job design has been oriented toward information gathering. 
D)  Job design has focused on evaluating existing jobs. 
E)  Job analysis has focused on revamping existing jobs.

Question 12

Which of the following is true of the perceptual-motor approach to job design?

Accepted Answer

A)  The perceptual-motor approach increases the information-processing requirements of incumbents. 
B)  The perceptual-motor approach designs jobs based on the most capable worker. 
C)  The perceptual-motor approach has its roots in ergonomics. 
D)  The perceptual-motor approach has its roots in human-factors literature. 
E)  The perceptual-motor approach challenges employees to go beyond their mental abilities. 
A)  The perceptual-motor approach increases the information-processing requirements of incumbents. 
B)  The perceptual-motor approach designs jobs based on the most capable worker. 
C)  The perceptual-motor approach has its roots in ergonomics. 
D)  The perceptual-motor approach has its roots in human-factors literature. 
E)  The perceptual-motor approach challenges employees to go beyond their mental abilities.

Question 13

Josef is in charge of creating and distributing a monthly profit margin report. In the job description, it discusses preparing reports coordinating teams and presenting information. These are examples of job ________ needed for this job.

Accepted Answer

A)  knowledge 
B)  abilities 
C)  skills 
D)  motivation 
E)  duties 
A)  knowledge 
B)  abilities 
C)  skills 
D)  motivation 
E)  duties

Question 14

Work-flow design is the process of

Accepted Answer

A)  allocating resources required for completing a task. 
B)  assigning the task to a particular job category or person. 
C)  analyzing the tasks necessary for the production of a product. 
D)  evaluating the resource input and the actual output of a task. 
E)  comparing the results of a task with its objectives. 
A)  allocating resources required for completing a task. 
B)  assigning the task to a particular job category or person. 
C)  analyzing the tasks necessary for the production of a product. 
D)  evaluating the resource input and the actual output of a task. 
E)  comparing the results of a task with its objectives.

Question 15

Which of the following led to problems for McDonald's when it began offering the McWrap product?

Accepted Answer

A)  Poor quality inputs 
B)  Complex work processes 
C)  Outdated equipment 
D)  Low task interdependence 
E)  Low outcome interdependence 
A)  Poor quality inputs 
B)  Complex work processes 
C)  Outdated equipment 
D)  Low task interdependence 
E)  Low outcome interdependence

Question 16

Due to technological changes in the nature of work and global competition, the Dictionary of Occupational Titles (DOT) has been replaced by the Occupational Information Network (O*NET).

Accepted Answer

A) True 
 B)False

Question 17

Every time a newer version of a product is released, cannibalization of the previous product is likely to happen. For example, when a new iPhone is released, the older versions become obsolete and no longer supported. This self-cannibalization occurs in ________ structures.

Accepted Answer

A)  functional 
B)  divisional 
C)  centralized 
D)  bureaucratic 
E)  mechanistic 
A)  functional 
B)  divisional 
C)  centralized 
D)  bureaucratic 
E)  mechanistic

Question 18

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?

Accepted Answer

A)  Job specification 
B)  Job description 
C)  Job standardization 
D)  Job satisfaction 
E)  Job evaluation 
A)  Job specification 
B)  Job description 
C)  Job standardization 
D)  Job satisfaction 
E)  Job evaluation

Question 19

The perceptual-motor approach to job design has its roots in classical industrial engineering.

Accepted Answer

A) True 
 B)False

Question 20

Jemma reviews job applicants and screens their applications into thee piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of

Accepted Answer

A)  career planning. 
B)  human resource planning. 
C)  training. 
D)  selection. 
E)  job evaluation. 
A)  career planning. 
B)  human resource planning. 
C)  training. 
D)  selection. 
E)  job evaluation.

Which of the following approaches to job design identifies the "one best way" to perform a job?

Which of the following is likely to happen when a private equity group hires an efficiency expert?

In which of the following circumstances will a divisional structure be more appropriate for an organization?

When it comes to examining and understanding skill levels for a particular job, ________ may be the best source.

Holding monthly meetings, attending quarterly reviews, and planning annual conferences are all examples of

Which of the following is true of an organization that follows the mechanistic approach?

Functional structures help support organizations that compete on differentiation or innovation, because flexible responsiveness is central to making this strategy work.

Discuss the three activities performed as part of a work-flow analysis.

Which of the following was replaced by the Occupational Information Network (O*NET)?

How does lean production differ from "batch work" methods?

Which of the following is true of how job design and job analysis have functioned in the past?

Which of the following is true of the perceptual-motor approach to job design?

Josef is in charge of creating and distributing a monthly profit margin report. In the job description, it discusses preparing reports coordinating teams and presenting information. These are examples of job ________ needed for this job.

Work-flow design is the process of

Which of the following led to problems for McDonald's when it began offering the McWrap product?

Due to technological changes in the nature of work and global competition, the Dictionary of Occupational Titles (DOT) has been replaced by the Occupational Information Network (O*NET).

Every time a newer version of a product is released, cannibalization of the previous product is likely to happen. For example, when a new iPhone is released, the older versions become obsolete and no longer supported. This self-cannibalization occurs in ________ structures.

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?

The perceptual-motor approach to job design has its roots in classical industrial engineering.

Jemma reviews job applicants and screens their applications into thee piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters

Exam 4: The Analysis and Design of Work

Which of the following approaches to job design identifies the "one best way" to perform a job?

Which of the following is likely to happen when a private equity group hires an efficiency expert?

In which of the following circumstances will a divisional structure be more appropriate for an organization?

When it comes to examining and understanding skill levels for a particular job, ________ may be the best source.

Holding monthly meetings, attending quarterly reviews, and planning annual conferences are all examples of

Which of the following is true of an organization that follows the mechanistic approach?

Functional structures help support organizations that compete on differentiation or innovation, because flexible responsiveness is central to making this strategy work.

Discuss the three activities performed as part of a work-flow analysis.

Which of the following was replaced by the Occupational Information Network (O*NET)?

How does lean production differ from "batch work" methods?

Which of the following is true of how job design and job analysis have functioned in the past?

Which of the following is true of the perceptual-motor approach to job design?

Josef is in charge of creating and distributing a monthly profit margin report. In the job description, it discusses preparing reports coordinating teams and presenting information. These are examples of job ________ needed for this job.

Work-flow design is the process of

Which of the following led to problems for McDonald's when it began offering the McWrap product?

Due to technological changes in the nature of work and global competition, the Dictionary of Occupational Titles (DOT) has been replaced by the Occupational Information Network (O*NET).

Every time a newer version of a product is released, cannibalization of the previous product is likely to happen. For example, when a new iPhone is released, the older versions become obsolete and no longer supported. This self-cannibalization occurs in ________ structures.

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?

The perceptual-motor approach to job design has its roots in classical industrial engineering.

Jemma reviews job applicants and screens their applications into thee piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters