Exam 8: Managing Change and Innovation

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called ________.

Training is one of the most frequently used approaches to changing people's mindsets.

_____ change is related to the organization's production process, i.e., how the organization does its work.

Explain the concept of force field analysis.

According to Fast Company, in 2012, ________was ranked as the World's Most Innovative Company.

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization. Unfreezing is the stage of organization development in which participants are

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

An approach that brings together participants from all parts of the organization and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called .

The _____ role in organizational change involves providing a "reality test."

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

Which of the following is NOT a characteristic of a creative individual?

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

The final step to be managed in the change process is:

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as________.

Describe the three innovative strategies for new products and technologies.

An OD specialist who contracts with an organization to facilitate change is called an .

The _____ approach to change implementation should be used when users have power to resist.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.